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Windows Disaster - HELP!


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#1 romanexile

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Posted 15 January 2012 - 01:58 PM

Internet explorer keeps freezing (when using just hotmail). Simple tasks (writing an email) cannot even be completed. I can open MS Word, but then it keeps freezing too.

I have received numerous failure messages including:

The instrument at 0X00000000724B97DD referenced memory at 0X0000000031A9830 [not sure about that group of the exact # of that long group of zeroes]. The required data not placed into memory because of an I/O error status of 0XC000018S.

Even in Safe Mode Explorer froze. I tried restoring to an earlier date but it wasn't possible. It said no restore date is set. When I tried to set one, it didn't work.

Another message I received: A writer did not respond to a GatherWriterStatus call. Check System Application event logs (0x80042319).

Another: wermgr.exe error.

I manually shut down the computer numerous times to attempt to restart and resolve the problem, but Windows keeps freezing, as does MS Word. I ran a daignostic test and it discovered no problems.

???

Need to resolve this at once. Have already lost a day and a half of work/time.

Edited by romanexile, 15 January 2012 - 02:07 PM.


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#2 romanexile

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Posted 15 January 2012 - 02:09 PM

The CTRL / ALT / DELETE function was frequently not working as well and after the screen would go to black (which happened numerous times, while the screen often would go to a milky ghost white) I would receive other error messages stating certain devices were not working.

#3 BushPilot

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Posted 15 January 2012 - 03:11 PM

So you ran hardware diags? Have you installed any new windows updates recently? What is your most recent restore point?

#4 romanexile

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Posted 15 January 2012 - 07:22 PM

I couldn't set a restore point, as noted above.

Further error messages received during this debacle, which is still occurring include:

* Window's Installer Service could not be accessed.

* GFxUI failed to function.

* Windows can't auto detect networks settings. Web proxy location didn't respond in time.

* HP Support Assistant has stopped working.

* Windows Explorer has stopped working.

* Failure to display security and shut down options.

* Unhandled exception occurred in application.

#5 hamluis

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Posted 16 January 2012 - 09:53 AM

Let's try this.

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt, copy all content and paste it into your next reply.

Louis

#6 Allan

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Posted 16 January 2012 - 10:06 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

#7 romanexile

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Posted 16 January 2012 - 11:20 AM

Thanks, Louis. Here we go:

==================================================
Dump File : 011612-33212-01.dmp
Crash Time : 1/16/2012 10:57:02 AM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0435eb30
Parameter 3 : fffffa80`0435ee10
Parameter 4 : fffff800`037d98b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011612-33212-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,472
==================================================

==================================================
Dump File : 011512-20950-01.dmp
Crash Time : 1/15/2012 11:26:15 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`0457db30
Parameter 3 : fffffa80`0457de10
Parameter 4 : fffff800`02fd98b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011512-20950-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,472
==================================================

==================================================
Dump File : 011512-23415-01.dmp
Crash Time : 1/15/2012 11:20:28 PM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : fffff6fc`4000eb68
Parameter 2 : ffffffff`c0000185
Parameter 3 : 00000000`a252f860
Parameter 4 : fffff880`01d6d000
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+85000
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011512-23415-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 285,184
==================================================

==================================================
Dump File : 011512-14492-01.dmp
Crash Time : 1/15/2012 5:45:59 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`04b48b30
Parameter 3 : fffffa80`04b48e10
Parameter 4 : fffff800`03fcb8b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011512-14492-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 277,416
==================================================

#8 romanexile

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Posted 16 January 2012 - 11:53 AM

The only new programs I have installed include:

* Sammsoft optimum device cleaner

* avast! Free antivirus

I have never run the second but have run the first several times. After the first time I did run the first, my computer was operating at a much faster rate, but then these problems persisted. Other errors received recently include:

* WerFault.exe App Error: The instrument at 0X000000007143F474 referenced memory at 0X000000007143F474. The required data was not placed into memory because of an I/O error status of 0xc0000185.

* GfxUI - stopped working.

* HP Wireless Assistant keeps crashing (I have received some messages saying: "missing/corrupted files"

* Kernel Data Inpage Error (this when the computer went to bluescreen three times)

And often, whenever hotmail is on, live.com stops working and causes IE to freeze.

#9 Allan

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Posted 16 January 2012 - 02:24 PM

So you ran a registry cleaner and this started not long after?

#10 romanexile

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Posted 16 January 2012 - 07:52 PM

Well, if that's the problem, how do I fix it?

It recently went to blue screen, three times, stating faulty hard disk problem. Restore and repair.

I couldn't do a backup but one was done thru Norton Online Backup recently.

How can I fix this? Open in Safe Mode with a command screen? I am writing from a friend's computer.

#11 romanexile

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Posted 16 January 2012 - 07:57 PM

And when I try to start in Safe Mode, I get this:

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

1. Insert your Windows installation disc and restart your computer.
2. Choose your language ...
3. Click "Repair your computer."

If you do not have this disc, contact your system admin or computer manufacturer ...

File: \Windows\system32\config\system

Status: 0xc00000e9

Info: Windows failed to load bec the system registry file is missing, or corrupt.


SO, NOW WHAT fellas?

#12 Lesshirl

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Posted 16 January 2012 - 09:20 PM

The error code KERNEL_DATA_INPAGE_ERROR STOP: 0x0000007A is data from the paging file could not be read into memory.
It appears that there may be some issues with the hard disk.
Use check disk command to check for errors on the Hard Disk.
Back up your data if you haven't already.
Run Check Disk with the following commands, (ensure no other applications are running); as follows:
- Click Start.
- In search window type 'cmd' and ENTER. Right click and select 'Run as administrator'.
- Type at the command prompt CHKDSK /P and press ENTER to scan the disk.
When C above completes then type CHKDSK C: /F /R and press ENTER to repair corrupt sectors, if there are any.
The CHKDSK command may schedule a task at the system startup, if it does, then press Y to schedule a task and restart the computer to perform chkdsk.
Once chkdsk completes, boot to the desktop and then check.
Cheers

#13 Lesshirl

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Posted 16 January 2012 - 09:27 PM

Sorry forget the CHKDSK /P option Just run the CHKDSK C: /F /R Cheers

#14 romanexile

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Posted 16 January 2012 - 09:47 PM

Problem is, I can't even get to the Start key. Not even thru safe mode.
I thought that was clear. Considering that, how can I run the Check Disk?

#15 romanexile

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Posted 16 January 2012 - 09:58 PM

I got into BIOS and ran a primary hard disk self test and it said Hard Disk failure.

Now what? Anything?




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