Posted 15 January 2012 - 01:22 PM
Approx. dec 20 my pc started running slowly, taking minutes to respond to simple commands. A small internet security shield would pop up on my task bar, along with pop-up screens telling me either my virus protection turned off or firewall turned off. This pop up locked exactly like my systems security page, except that clicking on to the details link only took me back to the same page. A variety of small warning windows would pop up, in layers, on my screen.
My operating system is windows xp and i have a vast anti-virus professional installed on my computer. I also had a 6 month old anti-malwarebytes program which i enabled every couple of days to scan. Neither of these protection devices seemed to have caught this virus.
I called the Avast help center, got a generic help desk employee who, after over an hour of taking over my PC remotely and looking through everything, told me that no anti-virus package blocks everything. He recommended a thorough cleaning and updating of my system, which he would do for me remotely for $170 a year. At that point i hung up the phone. Currently my PC will not access the internet. I can work on stored files. Also, i found i could not enable safe mode. What can i do?
p.s. my dell computer is 6 years old, i have recently downloaded several hundred GB's of files onto an external hard drive.