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PC freezes when logging in on Skype/ using print screen etc.


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9 replies to this topic

#1 dicethem

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Posted 15 January 2012 - 07:52 AM

So I've got this computer:

Windows 7 ultimate (legal)
version : 6.1.7601 Service Pack 1 build 7601 x64
Proc : Intel core i7 CPU 970 @3.2 GHz, 3201 Mhz,
ram: 24GB

So the problems I used to have was when as soon as I logged on to skype or pressed print screen, the entire computer would freeze and there was nothing else I could do exept for a hard reset.
When looking for a solution online I found a command for cmd prompt which disabled some debugging; ( even though I have absolutely no idea what this does, I always feel like shutting down parts of windows is not such a good idea)

bcdedit -debug off

I used this command rebooted and to my relief i was able to take screen shots without freezing my entire PC. Unfortunately when I run skype now and log in, my computer freezes and gets
a BSOD : 0x00000101, Something about a time signal from a co-processor which wasn't received on time.

I kindly request your help and I'm willing to post any further details ( if you tell me how to obtain them, otherwise I probably won't know) about this issue.

Thanks in advance!

Edit: this is also the only forum I've posted this on :)

Edited by dicethem, 15 January 2012 - 12:17 PM.


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#2 noknojon

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Posted 15 January 2012 - 07:09 PM

Hi dicethem and welcome -
This may show the last runs of errors, as well as the full blue screen errors -

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Thabk You -

#3 dicethem

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Posted 16 January 2012 - 06:16 AM

Hi,
First of all thank you for replying. Second here's the data you've asked for, I seem to have noticed there's no bluescreen from yesterday but the last one described here should've been exactly the same one.

==================================================
Dump File : 121811-16114-01.dmp
Crash Time : 18/12/2011 18:57:35
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`16852b30
Parameter 3 : fffffa80`16852e10
Parameter 4 : fffff800`039888b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17640 (win7sp1_gdr.110622-1506)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121811-16114-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,672
==================================================

==================================================
Dump File : 111511-16692-01.dmp
Crash Time : 15/11/2011 20:11:27
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000011
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`03164180
Parameter 4 : 00000000`00000002
Caused By Driver : Unknown_Module_00000000`27726f74
Caused By Address : Unknown_Module_00000000`27726f74+4cef048e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111511-16692-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

#4 dicethem

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Posted 18 January 2012 - 04:03 AM

bump

#5 joneonly4u

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Posted 18 January 2012 - 06:56 AM

Thanks for guide same problem i have faced tomorrow.

#6 hamluis

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Posted 18 January 2012 - 11:33 AM

Seems to be CPU issue of some sort...both Intel and AMD forums have topics re such.

http://forums.amd.com/forum/messageview.cfm?catid=319&threadid=90533

http://communities.intel.com/thread/24770

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/stop-0x00000101-a-clock-interrupt-was-not-received/fa4a75d5-9f76-42f3-879a-76c184320647

Louis

#7 dicethem

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Posted 20 January 2012 - 11:22 AM

Well thanks for the given answers, they did not solve my problems though;

is there anything you guys can get out of the BSOD reports ?

greetings

#8 dicethem

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Posted 22 January 2012 - 07:43 AM

noone?

#9 dicethem

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Posted 03 February 2012 - 08:20 AM

bump

#10 dicethem

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Posted 22 May 2012 - 01:43 PM

Reopening topic as problems seems to have escalated, I basicly gave up last time because noone was replying and stopped trying to use skype; However today I wanted to install LaTex and now if I just randomly open a few maps
in the installation directory of Latex i get a blue screen. Furthermore i decided to update my Graphics card nvidia driver and during the installation it got a blue screen, restarted and I completed the install. Now im afraid to go browsing in the explorer; The blue screen reports are the following:

==================================================
Dump File : 052212-16941-01.dmp
Crash Time : 22/05/2012 19:22:01
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03c1f6fe
Parameter 3 : fffff880`09d750d0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052212-16941-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,672
==================================================

==================================================
Dump File : 052212-17284-01.dmp
Crash Time : 22/05/2012 19:05:41
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03bdf6fe
Parameter 3 : fffff880`0d6c50d0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052212-17284-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,664
==================================================

==================================================
Dump File : 052212-16770-01.dmp
Crash Time : 22/05/2012 18:49:41
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03bca6fe
Parameter 3 : fffff880`07a200d0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052212-16770-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,672
==================================================

==================================================
Dump File : 052212-16926-01.dmp
Crash Time : 22/05/2012 17:28:06
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03c2c5f3
Parameter 3 : fffff880`0cd7f0a0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052212-16926-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 288,944
==================================================

==================================================
Dump File : 052212-16785-01.dmp
Crash Time : 22/05/2012 17:23:09
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`03708838
Parameter 3 : fffff880`03708090
Parameter 4 : fffff800`038e5ce0
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5a88
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052212-16785-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,664
==================================================

==================================================
Dump File : 050412-16770-01.dmp
Crash Time : 04/05/2012 18:31:31
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03a297ee
Parameter 3 : fffff880`0b1b50d0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050412-16770-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,672
==================================================

==================================================
Dump File : 042612-16536-01.dmp
Crash Time : 26/04/2012 16:19:46
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0368fb69
Parameter 3 : fffff880`132d2a40
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc80
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7cc80
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\042612-16536-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,664
==================================================

==================================================
Dump File : 032012-18985-01.dmp
Crash Time : 20/03/2012 19:29:25
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`03a49523
Parameter 3 : fffff880`0d5780a0
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cd40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7cd40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\032012-18985-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,648
==================================================

==================================================
Dump File : 121811-16114-01.dmp
Crash Time : 18/12/2011 19:57:35
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 00000000`00000003
Parameter 2 : fffffa80`16852b30
Parameter 3 : fffffa80`16852e10
Parameter 4 : fffff800`039888b0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7cc40
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121811-16114-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,672
==================================================

==================================================
Dump File : 111511-16692-01.dmp
Crash Time : 15/11/2011 21:11:27
Bug Check String :
Bug Check Code : 0x00000101
Parameter 1 : 00000000`00000011
Parameter 2 : 00000000`00000000
Parameter 3 : fffff880`03164180
Parameter 4 : 00000000`00000002
Caused By Driver : Unknown_Module_00000000`27726f74
Caused By Address : Unknown_Module_00000000`27726f74+4cef048e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\111511-16692-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================



Edit:
When shutting down my computer i received the following Blue Screen (unseen until now)


==================================================
Dump File : 052212-16567-01.dmp
Crash Time : 22/05/2012 23:05:08
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`03c37c0b
Parameter 3 : fffff880`0d1098d8
Parameter 4 : fffff880`0d109130
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+418c0b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17803 (win7sp1_gdr.120330-1504)
Processor : x64
Crash Address : ntoskrnl.exe+418c0b
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\052212-16567-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 7601
Dump File Size : 292,608
==================================================

Edited by dicethem, 22 May 2012 - 05:13 PM.





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