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Win 7 BSOD problems - often triggered by MBAM


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3 replies to this topic

#1 drb1973

drb1973

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Posted 14 January 2012 - 03:17 PM

(Thanks in advance for your help!)

My desktop computer won't boot properly in regular mode, starting last night. It only boots in safe mode, and will have BSOD errors associated with MBAM/MSE scans. I got one MBAM scan to run far enough to say it had found infections, but it had a BSOD a moment later. When I run RKill (downloaded today), it usually finds nothing to kill.

My laptop seems stable, so I hope there's nothing infecting my router.

I'd had a fake security software problem a month ago that I fixed without help (I think).

Here are my logs, as requested.

.
DDS (Ver_2011-08-26.01) - NTFSx86 NETWORK
Internet Explorer: 9.0.8112.16421
Run at 13:56:58 on 2012-01-14
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.1.1033.18.3327.2356 [GMT -6:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital imaging\smart web printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy 2\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Browser Helper: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program files\hp\digital imaging\smart web printing\hpswp_bho.dll
uRun: [Google Update] "c:\users\dana\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [DriverMax]
uRun: [DriverMax_RESTART]
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [Facebook Update] "c:\users\dana\appdata\local\facebook\update\FacebookUpdate.exe" /c /nocrashserver
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [tsnpstd3] c:\windows\tsnpstd3.exe
mRun: [tsnpstd] c:\windows\tsnpstd.exe
mRun: [snpstd2] c:\windows\vsnpstd2.exe
mRun: [DiscWizardMonitor.exe] c:\program files\seagate\discwizard\DiscWizardMonitor.exe
mRun: [AcronisTimounterMonitor] c:\program files\seagate\discwizard\TimounterMonitor.exe
mRun: [Seagate Scheduler2 Service] "c:\program files\common files\seagate\schedule2\schedhlp.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
mRun: [BiosNotice] c:\program files\biostar\biosnotice\BiosNotice.exe
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [SDTray] "c:\program files\spybot - search & destroy 2\SDTray.exe"
mRunOnce: [GrpConv] grpconv -o
mRunOnce: [Malwarebytes Anti-Malware] c:\program files\malwarebytes' anti-malware\mbamgui.exe /install /silent
StartupFolder: c:\users\dana\appdata\roaming\microsoft\windows\start menu\programs\startup\CurseClientStartup.ccip
StartupFolder: c:\users\dana\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy 2\SDHelper.dll
LSP: mswsock.dll
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0027-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_27-windows-i586.cab
TCP: DhcpNameServer = 209.18.47.61 209.18.47.62
TCP: Interfaces\{B0E94A15-8833-4A08-A66B-7450B8F446E0} : DhcpNameServer = 209.18.47.61 209.18.47.62
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: SDWinLogon - SDWinLogon.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
LSA: Authentication Packages = msv1_0 relog_ap
.
============= SERVICES / DRIVERS ===============
.
R3 amdiox86;AMD IO Driver;c:\windows\system32\drivers\amdiox86.sys [2011-7-7 37944]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-3-1 139776]
S1 BIOS;BIOS;c:\windows\system32\drivers\BIOS.sys [2009-6-10 13696]
S1 BS_I2cIo;BS_I2cIo;c:\windows\system32\drivers\BS_I2cIo.sys [2011-7-9 6272]
S1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2011-4-18 165648]
S1 MpKslb8e821ab;MpKslb8e821ab;c:\programdata\microsoft\microsoft antimalware\definition updates\{c6c29208-bb8c-4f67-a9f9-9b015183c915}\MpKslb8e821ab.sys [2012-1-12 29904]
S1 SDHookDriver;Spybot-S&D 2 Hook Driver;c:\program files\spybot - search & destroy 2\SDHookDrv32.sys [2011-12-20 38504]
S2 5689;5689;c:\windows\temp\5689.sys [2011-12-22 138752]
S2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2012-1-3 63928]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-1-26 176128]
S2 AMD Reservation Manager;AMD Reservation Manager;c:\program files\ati technologies\ati.ace\reservation manager\AMD Reservation Manager.exe [2010-6-17 140224]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-12-24 136176]
S2 SDHookService;Spybot S&D 2 Live Protection Service;c:\program files\spybot - search & destroy 2\SDHookSvc.exe [2011-12-20 130976]
S2 SDScannerService;Spybot-S&D 2 Scanner Service;c:\program files\spybot - search & destroy 2\SDFSSvc.exe [2011-12-20 892336]
S2 SDUpdateService;Spybot-S&D 2 Updating Service;c:\program files\spybot - search & destroy 2\SDUpdSvc.exe [2011-12-20 955816]
S2 SDWSCService;Spybot-S&D 2 Security Center Service;c:\program files\spybot - search & destroy 2\SDWSCSvc.exe [2011-12-20 169624]
S2 SgtSch2Svc;Seagate Scheduler2 Service;c:\program files\common files\seagate\schedule2\schedul2.exe [2009-10-16 431456]
S3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2011-4-20 7772160]
S3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2011-4-20 243712]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2011-7-7 101392]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-12-24 136176]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-1-14 40776]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2011-4-18 43392]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\drivers\NisDrvWFP.sys [2011-4-27 65024]
S3 NisSrv;Microsoft Network Inspection;c:\program files\microsoft security client\antimalware\NisSrv.exe [2011-4-27 208944]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-7-11 15872]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-7-11 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2011-7-8 1343400]
.
=============== Created Last 30 ================
.
2012-01-14 19:14:23 56200 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{c6c29208-bb8c-4f67-a9f9-9b015183c915}\offreg.dll
2012-01-14 19:02:43 220160 -c----w- c:\programdata\microsoft\windows\wer\reportqueue\appcrash_msmpeng.exe_e3118843497046c46acad19cc7c1f49f9f49d578_cab_05fa9a7a\comsnap.dll
2012-01-14 18:29:23 40776 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2012-01-14 18:28:34 -------- d-----w- C:\Malwarebytes' Anti-Malware
2012-01-14 18:24:35 1008141 ----a-w- C:\rkill.com
2012-01-14 18:19:11 -------- d-----w- C:\TDSSKiller_Quarantine
2012-01-14 08:09:42 -------- d-sh--w- C:\found.000
2012-01-13 05:54:18 29904 ----a-w- c:\programdata\microsoft\microsoft antimalware\definition updates\{c6c29208-bb8c-4f67-a9f9-9b015183c915}\MpKslb8e821ab.sys
2012-01-13 05:54:10 6823496 ------w- c:\programdata\microsoft\microsoft antimalware\definition updates\{c6c29208-bb8c-4f67-a9f9-9b015183c915}\mpengine.dll
2012-01-11 09:00:39 -------- d-sh--w- c:\windows\system32\%APPDATA%
2012-01-11 06:36:59 1288472 ----a-w- c:\windows\system32\ntdll.dll
2012-01-11 06:36:58 67072 ----a-w- c:\windows\system32\packager.dll
2012-01-11 06:36:57 514560 ----a-w- c:\windows\system32\qdvd.dll
2012-01-11 06:36:57 1328128 ----a-w- c:\windows\system32\quartz.dll
2011-12-23 02:25:47 -------- d-----w- c:\users\dana\appdata\local\{00906309-77F6-42C5-85F9-61FA1D65B67C}
2011-12-23 02:25:37 -------- d-----w- c:\users\dana\appdata\local\{601250EC-5B76-49A1-A94A-EE4CC5822E54}
2011-12-23 02:21:38 -------- d-----w- c:\windows\en
2011-12-23 02:20:59 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition
2011-12-23 02:20:37 69464 ----a-w- c:\windows\system32\XAPOFX1_3.dll
2011-12-23 02:20:37 515416 ----a-w- c:\windows\system32\XAudio2_5.dll
2011-12-23 02:20:36 453456 ----a-w- c:\windows\system32\d3dx10_42.dll
2011-12-23 02:10:33 3426072 ----a-w- c:\windows\system32\d3dx9_32.dll
2011-12-23 02:10:30 94040 ----a-w- c:\program files\common files\windows live\.cache\8e1937b1ccc11805\DSETUP.dll
2011-12-23 02:10:30 525656 ----a-w- c:\program files\common files\windows live\.cache\8e1937b1ccc11805\DXSETUP.exe
2011-12-23 02:10:30 1691480 ----a-w- c:\program files\common files\windows live\.cache\8e1937b1ccc11805\dsetup32.dll
2011-12-23 02:10:15 94040 ----a-w- c:\program files\common files\windows live\.cache\1d67e941ccc11804\DSETUP.dll
2011-12-23 02:10:15 525656 ----a-w- c:\program files\common files\windows live\.cache\1d67e941ccc11804\DXSETUP.exe
2011-12-23 02:10:15 1691480 ----a-w- c:\program files\common files\windows live\.cache\1d67e941ccc11804\dsetup32.dll
2011-12-23 02:09:02 -------- d-----w- c:\users\dana\appdata\local\{412B877F-1971-49A0-B6C2-87867AF39F66}
2011-12-21 01:54:24 -------- d-----w- c:\programdata\Spybot - Search & Destroy
2011-12-21 01:54:13 15224 ----a-w- c:\windows\system32\sdnclean.exe
2011-12-21 01:54:09 -------- d-----w- c:\program files\Spybot - Search & Destroy 2
2011-12-21 01:49:03 -------- d-----w- c:\users\dana\appdata\local\{D98C6FDC-65CD-497D-ACFA-78EC41273012}
2011-12-20 20:34:30 -------- d-----w- c:\users\dana\appdata\roaming\Malwarebytes
2011-12-20 20:34:24 -------- d-----w- c:\programdata\Malwarebytes
2011-12-20 20:34:21 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-12-20 20:34:20 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-12-15 21:04:15 -------- d-----w- c:\users\dana\appdata\roaming\HpUpdate
2011-12-15 21:04:12 -------- d-----w- c:\windows\Hewlett-Packard
2011-12-15 20:58:31 -------- d-----w- c:\users\dana\appdata\local\{E36E9E45-75E2-49C6-A710-FC09E7A2FEFD}
2011-12-15 20:58:13 -------- d-----w- c:\users\dana\appdata\local\{165C1742-8A5C-4309-990E-39C72858A450}
.
==================== Find3M ====================
.
2011-12-15 20:59:20 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-11-24 04:25:27 2342912 ----a-w- c:\windows\system32\win32k.sys
2011-11-05 04:26:03 2048 ----a-w- c:\windows\system32\tzres.dll
2011-11-03 22:47:42 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-11-03 22:40:21 1427456 ----a-w- c:\windows\system32\inetcpl.cpl
2011-11-03 22:39:47 1127424 ----a-w- c:\windows\system32\wininet.dll
2011-11-03 22:31:57 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2011-10-26 04:47:40 3967856 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-26 04:47:40 3912560 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-26 04:28:12 38912 ----a-w- c:\windows\system32\csrsrv.dll
.
============= FINISH: 13:57:26.17 ===============


GMER scan next...

Attached Files



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#2 drb1973

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Posted 14 January 2012 - 03:19 PM

I've attached my GMER scan due to its length.

Attached Files

  • Attached File  gmer.log   437.91KB   0 downloads


#3 HelpBot

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Posted 20 January 2012 - 03:20 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
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  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#4 HelpBot

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Posted 25 January 2012 - 03:25 PM

Hello again!

I haven't heard from you in 5 days. Therefore, I am going to assume that you no longer need our help, and close this topic.

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