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Browser redirect problems


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9 replies to this topic

#1 hbmcracer

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Posted 14 January 2012 - 02:01 PM

My wifes computer is having problems with popups, browser redirects. She has Vista on it.

I tried malwarebytes, goored and they seem to get rid of it but then Windows won't start and I have to system restore it back to a previous restore point.

Please help.

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#2 Broni

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Posted 14 January 2012 - 03:21 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

My Website

p4433470.gif

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#3 hbmcracer

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Posted 14 January 2012 - 04:51 PM

Results of screen317's Security Check version 0.99.24
Windows Vista x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe
``````````End of Log````````````

#4 hbmcracer

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Posted 14 January 2012 - 04:54 PM

Farbar Service Scanner
Ran by Jolene (administrator) on 14-01-2012 at 13:52:37
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============
MpsSvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open MpsSvc registry key. The service key does not exist.
Checking LEGACY_MpsSvc: Attention! Unable to open LEGACY_MpsSvc\0000 registry key. The key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open bfe registry key. The service key does not exist.
Checking LEGACY_bfe: Attention! Unable to open LEGACY_bfe\0000 registry key. The key does not exist.

mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.


Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
Checking LEGACY_SDRSVC: Attention! Unable to open LEGACY_SDRSVC\0000 registry key. The key does not exist.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
===========

File Check:
========
C:\Windows\System32\nsisvc.dll
[2008-01-20 18:49] - [2008-01-20 18:49] - 0024576 ____A (Microsoft Corporation) ACB62BAA1C319B17752553DF3026EEEB

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\SysWOW64\dhcpcsvc.dll
[2008-01-20 18:48] - [2008-01-20 18:48] - 0204288 ____A (Microsoft Corporation) 43A988A9C10333476CB5FB667CBD629D

C:\Windows\System32\drivers\afd.sys
[2011-06-16 13:00] - [2011-04-21 05:42] - 0407552 ____A (Microsoft Corporation) 9BB97042FA331A0FB4BDD98B9280A50A

C:\Windows\System32\drivers\tdx.sys
[2008-01-20 18:49] - [2008-01-20 18:49] - 0094208 ____A (Microsoft Corporation) 8C39C72E0E853DE04748C0337D9B9216

C:\Windows\System32\Drivers\tcpip.sys
[2011-04-20 02:31] - [2010-06-16 08:40] - 1420176 ____A (Microsoft Corporation) 7D86275FB640011B372FD566C0EAFA8D

C:\Windows\System32\dnsrslvr.dll
[2011-04-20 02:23] - [2011-03-02 07:10] - 0117760 ____A (Microsoft Corporation) DAF05293C1264E251D3A25E7E24B2DDF

C:\Windows\System32\mpssvc.dll
[2008-01-20 18:49] - [2008-01-20 18:49] - 0601088 ____A (Microsoft Corporation) 8A670648C755867A3AA38DA50BA569AA

C:\Windows\System32\bfe.dll
[2008-01-20 18:50] - [2008-01-20 18:50] - 0458240 ____A (Microsoft Corporation) BC4737AAFFA5964E4F8827C9B8C0EB8E

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2008-01-20 18:47] - [2008-01-20 18:47] - 0128000 ____A (Microsoft Corporation) 4FF71B076A7760FE75EA5AE2D0EE0018

C:\Windows\System32\vssvc.exe
[2008-01-20 18:50] - [2008-01-20 18:50] - 1432576 ____A (Microsoft Corporation) 186BD53F8A408AD20F5A056C05678629

C:\Windows\System32\wscsvc.dll
[2008-01-20 18:47] - [2008-01-20 18:47] - 0074752 ____A (Microsoft Corporation) CB8EA6D95949384925CCFCA21CC6DFD8

C:\Windows\System32\wbem\WMIsvc.dll
[2008-01-20 18:50] - [2008-01-20 18:50] - 0221696 ____A (Microsoft Corporation) AC98F38FEAB066A8F983D54FF3F4FD4C

C:\Windows\System32\wuaueng.dll
[2011-04-19 22:20] - [2009-08-06 18:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

C:\Windows\System32\qmgr.dll
[2008-01-20 18:50] - [2008-01-20 18:50] - 1082368 ____A (Microsoft Corporation) D896A0D43F8AB81ECB1FC6C24DECFD58

C:\Windows\System32\es.dll
[2011-04-20 02:28] - [2008-04-17 20:42] - 0361984 ____A (Microsoft Corporation) 6B1A97BF9FEFBDC83F3C7C7D0F826C66

C:\Windows\System32\cryptsvc.dll
[2008-01-20 18:49] - [2008-01-20 18:49] - 0165376 ____A (Microsoft Corporation) 4374F784121D8B3BB466B03F5E5EBD33

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2011-04-20 02:27] - [2009-03-02 20:57] - 0718336 ____A (Microsoft Corporation) 52CDADE8289FF21F1F2215FF51A5F36C



**** End of log ****

#5 hbmcracer

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Posted 14 January 2012 - 04:59 PM

MiniToolBox by Farbar
Ran by Jolene (administrator) on 14-01-2012 at 13:55:37
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================

::1 localhost








































































































































































































66.197.194.231 www.google-analytics.com.
66.197.194.231 ad-emea.doubleclick.net.
66.197.194.231 www.statcounter.com.
69.72.252.254 www.google-analytics.com.
69.72.252.254 ad-emea.doubleclick.net.
69.72.252.254 www.statcounter.com.

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® WiFi Link 5100 = Wireless Network Connection (Connected)
The following helper DLL cannot be loaded: IFMON.DLL.
The following command was not found: int ip dump.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jolene-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : dc.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : dc.rr.com
Description . . . . . . . . . . . : Intel® WiFi Link 5100
Physical Address. . . . . . . . . : 00-22-FB-93-1A-A2
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::18b7:2e33:a63e:34c0%10(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, January 14, 2012 1:44:54 PM
Lease Expires . . . . . . . . . . : Sunday, January 15, 2012 1:44:54 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.dc.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


Pinging google.com [74.125.224.242] with 32 bytes of data:

Reply from 74.125.224.242: bytes=32 time=19ms TTL=53

Reply from 74.125.224.242: bytes=32 time=19ms TTL=53



Ping statistics for 74.125.224.242:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 19ms, Maximum = 19ms, Average = 19ms



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=106ms TTL=49

Reply from 209.191.122.70: bytes=32 time=122ms TTL=49



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 106ms, Maximum = 122ms, Average = 114ms



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
10 ...00 22 fb 93 1a a2 ...... Intel® WiFi Link 5100
1 ........................... Software Loopback Interface 1
12 ...00 00 00 00 00 00 00 e0 isatap.dc.rr.com
11 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.101 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.101 281
192.168.1.101 255.255.255.255 On-link 192.168.1.101 281
192.168.1.255 255.255.255.255 On-link 192.168.1.101 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.101 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.101 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
10 281 fe80::/64 On-link
10 281 fe80::18b7:2e33:a63e:34c0/128
On-link
1 306 ff00::/8 On-link
10 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 mswsock.dll [File Not found] ()
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 mswsock.dll [File Not found] ()
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 mswsock.dll [File Not found] ()
Catalog9 02 mswsock.dll [File Not found] ()
Catalog9 03 mswsock.dll [File Not found] ()
Catalog9 04 mswsock.dll [File Not found] ()
Catalog9 05 mswsock.dll [File Not found] ()
Catalog9 06 mswsock.dll [File Not found] ()
Catalog9 07 mswsock.dll [File Not found] ()
Catalog9 08 mswsock.dll [File Not found] ()
Catalog9 09 mswsock.dll [File Not found] ()
Catalog9 10 mswsock.dll [File Not found] ()
x64-Catalog5 01 mswsock.dll [File Not found] ()
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 mswsock.dll [File Not found] ()
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog9 01 mswsock.dll [File Not found] ()
x64-Catalog9 02 mswsock.dll [File Not found] ()
x64-Catalog9 03 mswsock.dll [File Not found] ()
x64-Catalog9 04 mswsock.dll [File Not found] ()
x64-Catalog9 05 mswsock.dll [File Not found] ()
x64-Catalog9 06 mswsock.dll [File Not found] ()
x64-Catalog9 07 mswsock.dll [File Not found] ()
x64-Catalog9 08 mswsock.dll [File Not found] ()
x64-Catalog9 09 mswsock.dll [File Not found] ()
x64-Catalog9 10 mswsock.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/14/2012 01:57:12 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6001.18000, time stamp 0x47918e19, faulting module ntdll.dll, version 6.0.6001.18538, time stamp 0x4cb733e1, exception code 0xc0000138, fault offset 0x0006f1e7,
process id 0x310, application start time 0xnslookup.exe0.

Error: (01/14/2012 01:57:04 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6001.18000, time stamp 0x47918e19, faulting module ntdll.dll, version 6.0.6001.18538, time stamp 0x4cb733e1, exception code 0xc0000138, fault offset 0x0006f1e7,
process id 0xfb0, application start time 0xnslookup.exe0.

Error: (01/14/2012 01:56:51 PM) (Source: Application Error) (User: )
Description: Faulting application nslookup.exe, version 6.0.6001.18000, time stamp 0x47918e19, faulting module ntdll.dll, version 6.0.6001.18538, time stamp 0x4cb733e1, exception code 0xc0000138, fault offset 0x0006f1e7,
process id 0x418, application start time 0xnslookup.exe0.

Error: (01/14/2012 01:44:54 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/14/2012 11:45:56 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/13/2012 07:54:01 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JOLENE\.FROSTWIRE5\AZUREUS\ACTIVE\4E6751A94AD55C55D441208C3BD90898A67D9AC0.DAT.BAK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (01/13/2012 07:54:01 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JOLENE\.FROSTWIRE5\AZUREUS\ACTIVE\4E6751A94AD55C55D441208C3BD90898A67D9AC0.DAT.BAK> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (01/13/2012 07:43:03 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JOLENE\FROSTWIRE\TORRENT DATA\THE VERY BEST OF PRINCE\PRINCE - ALPHABET ST.MP3> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (01/13/2012 07:42:42 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JOLENE\FROSTWIRE\TORRENT DATA\THE VERY BEST OF PRINCE\PRINCE - I WANNA BE YOUR LOVER.MP3> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (01/13/2012 07:42:42 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\JOLENE\FROSTWIRE\TORRENT DATA\THE VERY BEST OF PRINCE\PRINCE - DIAMONDS AND PEARLS.MP3> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (01/14/2012 01:44:54 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (01/14/2012 01:44:54 PM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (01/14/2012 01:44:54 PM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Error: (01/14/2012 01:44:52 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (01/14/2012 11:51:15 AM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (01/14/2012 11:45:57 AM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (01/14/2012 11:45:57 AM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (01/14/2012 11:45:57 AM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Error: (01/14/2012 11:45:27 AM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (01/13/2012 08:15:54 AM) (Source: Service Control Manager) (User: )
Description: Windows Update


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Apple Mobile Device Support (Version: 3.4.0.25)
AVG 2012 (Version: 12.0.2109)
Bonjour (Version: 2.0.5.0)
HiJackThis (Version: 1.0.0)
Integrated Webcam Driver (1.04.01.0601) (Version: 1.04.01.0601)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless WiFi Driver (Version: 12.00.2000)
iTunes (Version: 10.2.2.12)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Motorola Mobile Drivers Installation 5.0.0 (Version: 5.0.0)
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) (Version: 01/29/2010 1.4.1.0)

========================= Memory info: ===================================

Percentage of memory in use: 41%
Total physical RAM: 4053.95 MB
Available physical RAM: 2358.88 MB
Total Pagefile: 8283.2 MB
Available Pagefile: 6643.98 MB
Total Virtual: 4095.88 MB
Available Virtual: 3996.27 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:298.09 GB) (Free:177.69 GB) NTFS
2 Drive d: (VISTA_SP1_HOMEPREMIUM) (CDROM) (Total:4.2 GB) (Free:0 GB) UDF

========================= Users: ========================================

User accounts for \\JOLENE-PC

Administrator Guest Jolene


**** End of log ****

#6 hbmcracer

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Posted 14 January 2012 - 05:00 PM

While runnig the minitoolbox I got an error 3 times that said "The ordinal 1108 could not be located in the dynamic link library WSOCK32.dll"

Also I don't know why it put so much white space but I copied and pasted it just like it was in teh log.

#7 hbmcracer

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Posted 14 January 2012 - 05:12 PM

Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.12.01

Windows Vista Service Pack 1 x64 NTFS
Internet Explorer 8.0.6001.19088
Jolene :: JOLENE-PC [administrator]

1/14/2012 2:03:58 PM
mbam-log-2012-01-14 (14-03-58).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 193870
Time elapsed: 3 minute(s), 45 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#8 hbmcracer

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Posted 14 January 2012 - 05:23 PM

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-14 14:16:12
-----------------------------
14:16:12.587 OS Version: Windows x64 6.0.6001 Service Pack 1
14:16:12.587 Number of processors: 2 586 0x170A
14:16:12.587 ComputerName: JOLENE-PC UserName: Jolene
14:16:15.021 Initialize success
14:17:08.206 AVAST engine defs: 12011401
14:17:25.513 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
14:17:25.513 Disk 0 Vendor: WDC_WD3200BEVT-00A0RT0 01.01A01 Size: 305245MB BusType: 3
14:17:25.528 Disk 0 MBR read successfully
14:17:25.528 Disk 0 MBR scan
14:17:25.528 Disk 0 Windows VISTA default MBR code
14:17:25.544 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 305243 MB offset 2048
14:17:25.560 Service scanning
14:17:27.463 Modules scanning
14:17:27.463 Disk 0 trace - called modules:
14:17:27.494 ntoskrnl.exe CLASSPNP.SYS disk.sys ataport.SYS PCIIDEX.SYS hal.dll msahci.sys
14:17:27.494 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8005c1b790]
14:17:27.494 3 CLASSPNP.SYS[fffffa6000dd2b3a] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-0[0xfffffa8004bb6060]
14:17:29.257 AVAST engine scan C:\Windows
14:17:33.453 AVAST engine scan C:\Windows\system32
14:17:46.276 File: C:\Windows\system32\consrv.dll **INFECTED** Win64:Sirefef-C [Drp]
14:20:28.017 AVAST engine scan C:\Windows\system32\drivers
14:20:54.475 AVAST engine scan C:\Users\Jolene
14:22:07.374 Disk 0 MBR has been saved successfully to "C:\Users\Jolene\Desktop\MBR.dat"
14:22:07.374 The log file has been saved successfully to "C:\Users\Jolene\Desktop\aswMBR.txt"

#9 Broni

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Posted 14 January 2012 - 06:24 PM

You have number of issues there and your computer is seriously infected so you'll need advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#10 hbmcracer

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Posted 14 January 2012 - 06:46 PM

Thank you for the quick responses and help!!!

New topic can be found here http://www.bleepingcomputer.com/forums/topic438128.html




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