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How long does Rkill normally run

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#1 JD827


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Posted 13 January 2012 - 11:25 PM

Newbie here and I hope I'm in the correct forum area. I'm trying to diagnose a problem on my daughter's Dell XPS 15. She is the tech for a HS chorus program and she downloaded & attempted to install a program for controlling lighting for chorus shows (think Glee). (Note: This is a program already used by the HS on a different PC.) Apparently the program totally hosed her laptop so she immediately deleted the program. But the laptop now exhibits signs of malware. Either that or it has a corrupted Registry. It will work fine for 10-15 minutes and then go out for a break for the next 10-15 minutes (no response to anything). It also reverted to factory settings for the most part. For example, we make changes to desktop settings but after a re-boot it goes right back to where it was before. It is protected by an up-to-date Norton Internet Security. When I first checked it out I noticed that it would not allow executable files to run such as MalwareBytes. I had also downloaded Registry Booster just to do a quick check and it wouldn't allow that to run either. That's what made me think there is malware involved. I was able to run MalwareBytes in Safe Mode and it turned up two Adware instances which were deleted. But the sluggishness and instability continued.

Then I ran the following in order: FixNCR.reg then Rkill and then MalwareBytes again. FixNCR seemed to allow MalwareBytes to run. But it would only run for an hour or so and then just stop. After about 3-4 cycles of this over the last 2-3 days, I was finally able to run a complete MalwareBytes scan ... and it turned up clean. The caveat to all this is that I've never been able to get Rkill to run to completion and produce a results screen. I've let Rkill run for several hours and it never completes. In the meantime, such things as right-click Computer - Manage show up as "Microsoft Management Console has stopped working".

I'm wondering if this is malware, rootkit, etc or if it's a corrupted registry. If it's a problem with the registry can someone recommend a program to rectify it? This has been going on for 3 days and I'm getting a little weary. So any help or suggestions are appreciated.

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Posted 19 January 2012 - 11:30 PM

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Posted 24 January 2012 - 11:35 PM

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