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Having trouble cleaning up after thwarting Win7 Antivirus 2012 attack


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#1 Vetos

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Posted 13 January 2012 - 08:52 PM

Hello. Earlier this week I discovered my machine had been infected with the nasty Win 7 Antivirus 2012 adware. My Google-Fu led me to a guide on this site, which worked like a charm. However, I left out one step (running TDSSKiller) since I had not been experiencing any browser redirects. Whenever I do get redirected, it only happens once, within a few minutes of opening Firefox. There is also a program that keeps running itself called PING.exe. It keeps growing and growing until it takes up most of my processing power, and I'm worried about what other effects it may be having that I'm not going to see immediately. I tried to delete the executable, but Windows says to do this requires permission for a program called "TrustedInstaller". I haven't found anything like that on my system so far. There is also another shady-looking program in the same folder, called TRACERT.exe. I haven't seen it pop up yet in the Task Manager, but I have a pretty good hunch it is the same as PING.exe. I tried to scan both of these files with MalwareBytes and SuperAntiSpyware, but they didn't return any warnings. How can I get rid of this thing before it gets worse? Thanks in advance to anyone who responds.

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#2 Broni

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Posted 13 January 2012 - 09:23 PM

There is also a program that keeps running itself called PING.exe


Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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