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XP home, Internet Expl. won't start "access denied"


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14 replies to this topic

#1 portia77

portia77

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  • Local time:02:25 PM

Posted 13 January 2012 - 08:45 PM

Hi! So my mom's computer has a virus on it and works pretty well but internet explorer won't start stating "access denied." Also, it won't shut down or go into stand by anymore. Ok, so I think it's a virus but I'm not sure. I ran spybot, and malwarebytes and finally downloaded hijackthis. Anyway, here is the logfile, maybe someone can help... and she can stop obsessing over her computer, at least for today :)

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 7:41:35 PM, on 1/13/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
C:\Program Files\Application Updater\ApplicationUpdater.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\lxcycoms.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\mfevtps.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\WINDOWS\system32\MsPMSPSv.exe
C:\Program Files\Ashampoo\Ashampoo WinOptimizer 8\LiveTunerService.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\IObit\Smart Defrag 2\SmartDefrag.exe
C:\Program Files\Roxio\Roxio DVDMax Player\PDVDServ.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe
C:\Program Files\Acronis\OnlineBackupStandalone\TrueImageMonitor.exe
C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Lexmark 3400 Series\lxcymon.exe
C:\Program Files\Lexmark 3400 Series\ezprint.exe
C:\Program Files\BellSouthWCC\McciTrayApp.exe
C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe
C:\Program Files\DAEMON Tools Lite\DTLite.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Sue\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe
C:\Program Files\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files\NETGEAR\WG111v2\WG111v2.exe
C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://att.net
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://att.net
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://att.net
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Windows Internet Explorer provided by Yahoo!
R3 - URLSearchHook: IObit Toolbar - {0BDA0769-FD72-49F4-9266-E1FB004F4D8F} - C:\Program Files\IObit Toolbar\IE\4.9\iobitToolbarIE.dll
R3 - URLSearchHook: YTNavAssist.YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTNavAssist.dll
R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 - BHO: IObit Toolbar - {0BDA0769-FD72-49F4-9266-E1FB004F4D8F} - C:\Program Files\IObit Toolbar\IE\4.9\iobitToolbarIE.dll
O2 - BHO: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files\Common Files\McAfee\SystemCore\ScriptSn.20110512135134.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7227.1100\swg.dll
O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - (no file)
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - (no file)
O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O3 - Toolbar: Lexmark Toolbar - {1017A80C-6F09-4548-A84D-EDD6AC9525F0} - C:\Program Files\Lexmark Toolbar\toolband.dll
O3 - Toolbar: att.net Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O3 - Toolbar: IObit Toolbar - {0BDA0769-FD72-49F4-9266-E1FB004F4D8F} - C:\Program Files\IObit Toolbar\IE\4.9\iobitToolbarIE.dll
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\Roxio\Roxio DVDMax Player\PDVDServ.exe"
O4 - HKLM\..\Run: [Microsoft Default Manager] "C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
O4 - HKLM\..\Run: [NeroCheck] "C:\WINDOWS\system32\NeroCheck.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] "%systemroot%\system32\dumprep" 0 -k
O4 - HKLM\..\Run: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NVMixerTray] "C:\Program Files\NVIDIA Corporation\NvMixer\NVMixerTray.exe"
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [SAOB Monitor] C:\Program Files\Acronis\OnlineBackupStandalone\TrueImageMonitor.exe
O4 - HKLM\..\Run: [TrueImageMonitor.exe] "C:\Program Files\Acronis\TrueImageHome\TrueImageMonitor.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [lxcymon.exe] "C:\Program Files\Lexmark 3400 Series\lxcymon.exe"
O4 - HKLM\..\Run: [EzPrint] "C:\Program Files\Lexmark 3400 Series\ezprint.exe"
O4 - HKLM\..\Run: [LXCYCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [BellSouthWCC_McciTrayApp] C:\Program Files\BellSouthWCC\McciTrayApp.exe
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe"
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [SansaDispatch] C:\Documents and Settings\Sue\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Sue\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - Global Startup: HPZRCV01.LNK = C:\Program Files\HP\Temp\{33D6CC28-9F75-4d1b-A11D-98895B3A3729}\setup\hpzrcv01.exe
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O4 - Global Startup: NETGEAR WG111v2 Smart Wizard.lnk = ?
O4 - Global Startup: NkbMonitor.exe.lnk = C:\Program Files\Nikon\PictureProject\NkbMonitor.exe
O8 - Extra context menu item: &Search - http://tbedits.totalrecipesearch.com/one-toolbaredits/menusearch.jhtml?s=100000459&p=YKxdm013R3us&si=43578&a=3C600F10-4840-44FF-B8C3-6966ED7231A1&n=2011100810
O9 - Extra button: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell - {0E17D5B7-9F5D-4fee-9DF6-CA6EE38B68A8} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: (no name) - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra 'Tools' menuitem: ieSpell Options - {1606D6F9-9D3B-4aea-A025-ED5B2FD488E7} - C:\Program Files\ieSpell\iespell.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MI1933~1\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1267335559953
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Acronis Scheduler2 Service (AcrSch2Svc) - Acronis - C:\Program Files\Common Files\Acronis\Schedule2\schedul2.exe
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Acronis Nonstop Backup service (afcdpsrv) - Acronis - C:\Program Files\Common Files\Acronis\CDP\afcdpsrv.exe
O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: lxcy_device - - C:\WINDOWS\system32\lxcycoms.exe
O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: McAfee Personal Firewall Service (McMPFSvc) - McAfee, Inc. - C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee VirusScan Announcer (McNaiAnn) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\Program Files\McAfee\VirusScan\mcods.exe
O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe
O23 - Service: McShield - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe
O23 - Service: McAfee Firewall Core Service (mfefire) - McAfee, Inc. - C:\Program Files\Common Files\McAfee\SystemCore\\mfefire.exe
O23 - Service: McAfee Validation Trust Protection Service (mfevtp) - McAfee, Inc. - C:\WINDOWS\system32\mfevtps.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: Ashampoo LiveTuner Service (WO_LiveService) - Unknown owner - C:\Program Files\Ashampoo\Ashampoo WinOptimizer 8\LiveTunerService.exe
O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

--
End of file - 15619 bytes

Thanks,
Portia

Also, it seems I'm using IE right now but only because hijackthis opened the window. And even though it's open I'm experiencing browser redirects now.
Thanks again.

Edited by Queen-Evie, 14 January 2012 - 09:57 AM.
moved from XP to MRL and edited to merge posts


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#2 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
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  • Location:Canada
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Posted 14 January 2012 - 04:12 PM

Hi

Please run the following:

  • Open HiJackThis
  • Click on Do a system scan only
  • Check the boxes next to ONLY the entries listed below (if still present):


O2 - BHO: BlspcHlpr Class - {15C9938F-CB96-496D-800A-B827F2E34EA1} - (no file)
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Bing Bar Helper - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - (no file)
O3 - Toolbar: Bing Bar - {8dcb7100-df86-4384-8842-8fa844297b3f} - (no file)
O4 - HKLM\..\Run: [SearchSettings] "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"
O23 - Service: Application Updater - Spigot, Inc. - C:\Program Files\Application Updater\ApplicationUpdater.exe

  • Close all windows except Hijackthis and click Fix Checked
  • Click Yes when prompted
  • Close HijackThis.


NEXT


Please download DDS from either of these links

LINK 1
LINK 2

and save it to your desktop.
  • Disable any script blocking protection
  • Double click dds to run the tool.
  • When done, two DDS.txt's will open.
  • Save both reports to your desktop.
---------------------------------------------------
Please include the contents of the following in your next reply:

DDS.txt
Attach.txt.


NEXT

Please download aswMBR to your desktop.
  • Double click the aswMBR.exe icon to run it
  • When asked if you want to download Avast's virus definitions please select Yes.
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.
  • You will also notice another file created on the desktop named MBR.dat. Right click that file and select Send To>Compressed (zipped) file. Attach that zipped file in your next reply as well

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 portia77

portia77
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Posted 14 January 2012 - 06:19 PM

Ok, I did what you said and here is what you asked for.
Thanks again!
Portia

Attached Files



#4 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
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Posted 14 January 2012 - 06:35 PM

Hi,

Please do the following:

Please download TDSSKiller.zip
  • Extract it to your desktop
  • Double click TDSSKiller.exe
  • Press Start Scan
    • Only if Malicious objects are found then ensure Cure is selected
    • Then click Continue > Reboot now
  • Copy and paste the log in your next reply
    • A copy of the log will be saved automatically to the root of the drive (typically C:\)


NEXT



Download ComboFix from one of the following locations:
Link 1
Link 2

VERY IMPORTANT !!! Save ComboFix.exe to your Desktop

* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.

  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

  • Click on Yes, to continue scanning for malware.
When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#5 portia77

portia77
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  • Members
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Posted 14 January 2012 - 08:06 PM

Here are the files.
McAfee turned back on upon reboot,
but hopefully the logs are accurate.

Attached Files



#6 CatByte

CatByte

    bleepin' tiger


  • Malware Response Team
  • 14,664 posts
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  •  
  • Gender:Not Telling
  • Location:Canada
  • Local time:04:25 PM

Posted 14 January 2012 - 08:33 PM

Hi,

Please do the following:

  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

FCopy::
c:\windows\ServicePackFiles\i386\ip6fw.sys | c:\windows\system32\drivers\ip6fw.sys
c:\windows\ServicePackFiles\i386\msgsvc.dll | c:\windows\system32\msgsvc.dll

Registry::
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"5000:TCP"=-
"5001:TCP"=-
"5002:TCP"=-
"5003:TCP"=-
"5004:TCP"=-
"5005:TCP"=-
"5006:TCP"=-
"5007:TCP"=-
"5008:TCP"=-
"5009:TCP"=-
"5010:TCP"=-
"5011:TCP"=-
"5012:TCP"=-
"5013:TCP"=-
"5014:TCP"=-
"5015:TCP"=-
"5016:TCP"=-
"5017:TCP"=-
"5018:TCP"=-
"5019:TCP"=-
"5020:TCP"=-

ClearJavaCache::

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix may request an update; please allow it.
  • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#7 portia77

portia77
  • Topic Starter

  • Members
  • 32 posts
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  • Local time:02:25 PM

Posted 14 January 2012 - 11:32 PM

Hi, ok here it is:

ComboFix 12-01-13.05 - Sue 01/14/2012 22:16:09.2.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.367 [GMT -6:00]
Running from: c:\documents and settings\Sue\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Sue\Desktop\CFScript.txt
AV: McAfee Anti-Virus and Anti-Spyware *Disabled/Updated* {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}
FW: McAfee Firewall *Enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
--------------- FCopy ---------------
.
c:\windows\ServicePackFiles\i386\ip6fw.sys --> c:\windows\system32\drivers\ip6fw.sys
c:\windows\ServicePackFiles\i386\msgsvc.dll --> c:\windows\system32\msgsvc.dll
.
((((((((((((((((((((((((( Files Created from 2011-12-15 to 2012-01-15 )))))))))))))))))))))))))))))))
.
.
2012-01-15 01:55 . 2012-01-15 01:55 -------- d-sh--w- c:\documents and settings\Default User\IETldCache
2012-01-15 01:22 . 2007-03-09 17:25 2321288 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2012-01-15 01:22 . 2011-11-30 08:21 6823496 ----a-w- c:\documents and settings\All Users\Application Data\Microsoft\Windows Defender\Definition Updates\{D6283A13-6A88-4510-9FC6-31452C1A274E}\mpengine.dll
2012-01-15 00:13 . 2008-04-13 18:40 57600 -c--a-w- c:\windows\system32\dllcache\redbook.sys
2012-01-15 00:13 . 2008-04-13 18:40 57600 ----a-w- c:\windows\system32\drivers\redbook.sys
2012-01-14 19:13 . 2012-01-14 19:13 -------- d-----w- C:\3af9d3623a6f0116a27e5e
2012-01-14 18:52 . 2012-01-14 18:52 -------- d-----w- C:\9f8ef824919e6ebcd1053d9942e4edfe
2012-01-14 17:09 . 2012-01-14 17:09 664 ----a-w- c:\documents and settings\NetworkService\Local Settings\Application Data\d3d9caps.tmp
2012-01-14 16:13 . 2012-01-14 16:13 -------- d-----w- c:\documents and settings\All Users\Application Data\Paragon
2012-01-14 14:26 . 2012-01-14 14:27 -------- d-----w- C:\f56e436ad1a295c46d6680c4f213
2012-01-14 06:05 . 2012-01-14 06:05 -------- d-----w- c:\documents and settings\Sue\Application Data\IObit
2012-01-14 03:54 . 2012-01-14 03:54 -------- d-----w- c:\program files\Windows Defender
2012-01-14 03:48 . 2011-11-15 20:29 222080 ------w- c:\windows\system32\MpSigStub.exe
2012-01-14 01:23 . 2012-01-14 01:23 388096 ----a-r- c:\documents and settings\Sue\Application Data\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2012-01-14 01:22 . 2012-01-14 01:22 -------- d-----w- c:\program files\Trend Micro
2012-01-13 23:08 . 2012-01-13 23:08 -------- d-sh--w- c:\documents and settings\LocalService\IETldCache
2012-01-13 13:23 . 2012-01-13 13:24 -------- d-----w- c:\program files\CCleaner
2012-01-13 13:19 . 2012-01-13 23:03 -------- d-----w- c:\documents and settings\All Users\Application Data\Spybot - Search & Destroy
2012-01-13 13:19 . 2012-01-13 13:19 -------- d-----w- c:\program files\Spybot - Search & Destroy
2012-01-10 04:08 . 2012-01-10 04:08 -------- d-sh--w- c:\documents and settings\NetworkService\IETldCache
2011-12-22 20:41 . 2011-12-22 20:41 2106216 ----a-w- c:\program files\Mozilla Firefox\D3DCompiler_43.dll
2011-12-22 20:41 . 2011-12-22 20:41 1998168 ----a-w- c:\program files\Mozilla Firefox\d3dx9_43.dll
2011-12-22 20:41 . 2011-12-22 20:41 134104 ----a-w- c:\program files\Mozilla Firefox\components\browsercomps.dll
2011-12-22 20:41 . 2011-12-22 20:41 89048 ----a-w- c:\program files\Mozilla Firefox\libEGL.dll
2011-12-22 20:41 . 2011-12-22 20:41 478168 ----a-w- c:\program files\Mozilla Firefox\libGLESv2.dll
2011-12-22 20:41 . 2011-12-22 20:41 15832 ----a-w- c:\program files\Mozilla Firefox\mozalloc.dll
2011-12-22 20:41 . 2011-12-22 20:41 801752 ----a-w- c:\program files\Mozilla Firefox\mozsqlite3.dll
2011-12-22 20:41 . 2011-12-22 20:41 1989592 ----a-w- c:\program files\Mozilla Firefox\mozjs.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2012-01-07 19:06 . 2011-07-02 18:25 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-12-10 21:24 . 2011-11-01 02:50 20464 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-11-25 21:57 . 2004-08-04 12:00 293376 ----a-w- c:\windows\system32\winsrv.dll
2011-11-23 13:25 . 2004-08-04 12:00 1859584 ----a-w- c:\windows\system32\win32k.sys
2011-11-18 12:35 . 2004-08-04 12:00 60416 ----a-w- c:\windows\system32\packager.exe
2011-11-04 19:20 . 2004-08-04 12:00 916992 ----a-w- c:\windows\system32\wininet.dll
2011-11-04 19:20 . 2004-08-04 12:00 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-11-04 19:20 . 2004-08-04 12:00 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-11-04 11:23 . 2004-08-04 12:00 385024 ----a-w- c:\windows\system32\html.iec
2011-11-03 15:28 . 2004-08-04 12:00 386048 ----a-w- c:\windows\system32\qdvd.dll
2011-11-03 15:28 . 2004-08-04 12:00 1292288 ----a-w- c:\windows\system32\quartz.dll
2011-11-01 16:07 . 2004-08-04 12:00 1288704 ----a-w- c:\windows\system32\ole32.dll
2011-10-28 05:31 . 2004-08-04 12:00 33280 ----a-w- c:\windows\system32\csrsrv.dll
2011-10-25 13:33 . 2004-08-04 12:00 2192768 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-10-25 12:52 . 2004-08-03 22:59 2069376 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-10-18 11:13 . 2004-08-04 12:00 186880 ----a-w- c:\windows\system32\encdec.dll
2011-12-22 20:41 . 2011-12-22 20:41 134104 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-04-14 19:01 . 2011-05-03 03:52 24376 ----a-w- c:\program files\mozilla firefox\components\Scriptff.dll
.
.
((((((((((((((((((((((((((((( SnapShot@2012-01-15_00.52.17 )))))))))))))))))))))))))))))))))))))))))
.
+ 2012-01-15 02:39 . 2012-01-15 02:39 16384 c:\windows\Temp\Perflib_Perfdata_440.dat
+ 2012-01-15 02:39 . 2012-01-15 02:39 16384 c:\windows\Temp\Perflib_Perfdata_294.dat
+ 2011-05-14 14:54 . 2008-08-02 00:36 22016 c:\windows\system32\ReinstallBackups\0005\DriverFiles\nvnetbus.sys
- 2004-08-04 12:00 . 2008-04-14 00:11 23040 c:\windows\system32\mciseq.dll
+ 2004-08-04 12:00 . 2011-10-14 14:47 23040 c:\windows\system32\mciseq.dll
+ 2004-08-04 12:00 . 2011-11-18 12:35 60416 c:\windows\system32\dllcache\packager.exe
+ 2004-08-04 12:00 . 2008-04-14 00:11 33792 c:\windows\system32\dllcache\msgsvc.dll
- 2004-08-04 12:00 . 2008-04-14 00:11 23040 c:\windows\system32\dllcache\mciseq.dll
+ 2004-08-04 12:00 . 2011-10-14 14:47 23040 c:\windows\system32\dllcache\mciseq.dll
+ 2004-08-04 12:00 . 2008-04-13 18:53 36608 c:\windows\system32\dllcache\ip6fw.sys
- 2010-02-28 03:35 . 2012-01-14 21:54 32768 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
+ 2010-02-28 03:35 . 2012-01-15 03:47 32768 c:\windows\system32\config\systemprofile\Local Settings\History\History.IE5\index.dat
+ 2012-01-15 03:46 . 2012-01-15 03:47 32768 c:\windows\system32\config\systemprofile\Cookies\index.dat
- 2010-02-28 03:35 . 2012-01-14 21:54 32768 c:\windows\system32\config\systemprofile\Cookies\index.dat
- 2010-04-07 18:25 . 2011-12-16 02:46 35088 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\oisicon.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 35088 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\oisicon.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 18704 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\mspicons.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 18704 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\mspicons.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 20240 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\cagicon.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 20240 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\cagicon.exe
+ 2011-12-16 02:46 . 2010-07-05 13:15 26488 c:\windows\$hf_mig$\KB2639417\update\spcustom.dll
+ 2011-07-14 19:03 . 2010-07-05 13:15 26488 c:\windows\$hf_mig$\KB2507938\update\spcustom.dll
+ 2011-04-13 04:41 . 2010-07-05 13:15 26488 c:\windows\$hf_mig$\KB2506212\update\spcustom.dll
+ 2011-05-14 14:54 . 2008-08-02 00:34 9216 c:\windows\system32\ReinstallBackups\0005\DriverFiles\bdco1.dll
- 2004-08-04 12:00 . 2008-04-14 00:12 176128 c:\windows\system32\winmm.dll
+ 2004-08-04 12:00 . 2011-10-14 14:47 176128 c:\windows\system32\winmm.dll
+ 2011-05-14 14:54 . 2008-08-02 00:35 955520 c:\windows\system32\ReinstallBackups\0005\DriverFiles\nvnrm.sys
+ 2011-05-14 14:54 . 2008-07-30 02:33 122880 c:\windows\system32\ReinstallBackups\0005\DriverFiles\nvconrm.dll
- 2010-06-18 17:45 . 2011-06-20 17:44 293376 c:\windows\system32\dllcache\winsrv.dll
+ 2010-06-18 17:45 . 2011-11-25 21:57 293376 c:\windows\system32\dllcache\winsrv.dll
+ 2011-10-14 14:47 . 2011-10-14 14:47 176128 c:\windows\system32\dllcache\winmm.dll
- 2004-08-04 12:00 . 2008-04-14 00:12 386048 c:\windows\system32\dllcache\qdvd.dll
+ 2004-08-04 12:00 . 2011-11-03 15:28 386048 c:\windows\system32\dllcache\qdvd.dll
- 2010-02-28 05:34 . 2012-01-14 21:54 262144 c:\windows\system32\config\systemprofile\IETldCache\index.dat
+ 2010-02-28 05:34 . 2012-01-15 03:47 262144 c:\windows\system32\config\systemprofile\IETldCache\index.dat
- 2010-04-07 18:25 . 2011-12-16 02:46 888080 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\wordicon.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 888080 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\wordicon.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 272648 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\pubs.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 272648 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\pubs.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 922384 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\pptico.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 922384 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\pptico.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 845584 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\outicon.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 845584 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\outicon.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 217864 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\misc.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 217864 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\misc.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 184080 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\joticon.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 184080 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\joticon.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 159504 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\inficon.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 159504 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\inficon.exe
+ 2011-12-16 02:46 . 2010-07-05 13:16 382840 c:\windows\$hf_mig$\KB2639417\update\updspapi.dll
+ 2011-12-16 02:46 . 2010-07-05 13:15 755576 c:\windows\$hf_mig$\KB2639417\update\update.exe
+ 2011-07-14 19:03 . 2010-07-05 13:16 382840 c:\windows\$hf_mig$\KB2507938\update\updspapi.dll
+ 2011-07-14 19:03 . 2010-07-05 13:15 755576 c:\windows\$hf_mig$\KB2507938\update\update.exe
+ 2011-04-13 04:41 . 2010-07-05 13:16 382840 c:\windows\$hf_mig$\KB2506212\update\updspapi.dll
+ 2011-04-13 04:41 . 2010-07-05 13:15 755576 c:\windows\$hf_mig$\KB2506212\update\update.exe
+ 2009-11-27 17:11 . 2011-11-03 15:28 1292288 c:\windows\system32\dllcache\quartz.dll
+ 2011-12-09 01:24 . 2011-12-09 01:24 4989952 c:\windows\Installer\3d1cfa.msp
+ 2010-04-07 18:25 . 2012-01-15 01:56 1172240 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\xlicons.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 1172240 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\xlicons.exe
- 2010-04-07 18:25 . 2011-12-16 02:46 1165584 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\accicons.exe
+ 2010-04-07 18:25 . 2012-01-15 01:56 1165584 c:\windows\Installer\{90120000-0030-0000-0000-0000000FF1CE}\accicons.exe
+ 2010-02-28 05:20 . 2012-01-15 01:56 52128560 c:\windows\system32\MRT.exe
.
-- Snapshot reset to current date --
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}"= "c:\program files\Yahoo!\Companion\Installs\cpn\YTNavAssist.dll" [2011-07-18 214840]
.
[HKEY_CLASSES_ROOT\clsid\{81017ea9-9aa8-4a6a-9734-7af40e7d593f}]
[HKEY_CLASSES_ROOT\YTNavAssist.YTNavAssistPlugin.1]
[HKEY_CLASSES_ROOT\TypeLib\{A31F34A1-EBD2-45A2-BF6D-231C1B987CC8}]
[HKEY_CLASSES_ROOT\YTNavAssist.YTNavAssistPlugin]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"DAEMON Tools Lite"="c:\program files\DAEMON Tools Lite\DTLite.exe" [2010-04-01 357696]
"SansaDispatch"="c:\documents and settings\Sue\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe" [2011-10-15 79872]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2011-07-02 39408]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"LifeCam"="c:\program files\Microsoft LifeCam\LifeExp.exe" [2007-05-17 279912]
"RemoteControl"="c:\program files\Roxio\Roxio DVDMax Player\PDVDServ.exe" [2003-10-27 32768]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2009-11-11 288088]
"NeroCheck"="c:\windows\system32\NeroCheck.exe" [2003-07-13 155648]
"mcui_exe"="c:\program files\McAfee.com\Agent\mcagent.exe" [2011-06-28 1195408]
"SoundMan"="SOUNDMAN.EXE" [2000-01-01 577536]
"NVMixerTray"="c:\program files\NVIDIA Corporation\NvMixer\NVMixerTray.exe" [2004-12-20 131072]
"SAOB Monitor"="c:\program files\Acronis\OnlineBackupStandalone\TrueImageMonitor.exe" [2010-08-20 2536752]
"TrueImageMonitor.exe"="c:\program files\Acronis\TrueImageHome\TrueImageMonitor.exe" [2010-08-21 5459136]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2010-02-28 282624]
"lxcymon.exe"="c:\program files\Lexmark 3400 Series\lxcymon.exe" [2007-06-25 291504]
"EzPrint"="c:\program files\Lexmark 3400 Series\ezprint.exe" [2007-06-25 82608]
"LXCYCATS"="c:\windows\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll" [2006-11-21 106496]
"BellSouthWCC_McciTrayApp"="c:\program files\BellSouthWCC\McciTrayApp.exe" [2006-03-10 543232]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-09-07 37296]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]
"DiskeeperSystray"="c:\program files\Executive Software\Diskeeper\DkIcon.exe" [2004-10-05 176216]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
McAfee Security Scan Plus.lnk - c:\program files\McAfee Security Scan\2.0.181\SSScheduler.exe [2010-1-15 255536]
NETGEAR WG111v2 Smart Wizard.lnk - c:\program files\NETGEAR\WG111v2\WG111v2.exe [2011-5-18 1261568]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLinkedConnections"= 1 (0x1)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\mcmscsvc]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MCODS]
@=""
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\WinDefend]
@="Service"
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiVirus]
"DisableMonitoring"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeFirewall]
"DisableMonitoring"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"c:\\Program Files\\Microsoft LifeCam\\LifeCam.exe"=
"c:\\Program Files\\Microsoft LifeCam\\LifeExp.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\wlcsdk.exe"=
"c:\\Program Files\\Windows Live\\Messenger\\msnmsgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\WINDOWS\\system32\\mmc.exe"=
"c:\\Program Files\\uTorrent\\uTorrent.exe"=
"c:\\Program Files\\Common Files\\McAfee\\McSvcHost\\McSvHost.exe"=
"c:\\Program Files\\NVIDIA Corporation\\NVIDIA Updatus\\daemonu.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgplgtupl.exe"=
"c:\\Program Files\\HP\\Digital Imaging\\bin\\hpqgpc01.exe"=
"c:\\WINDOWS\\system32\\lxcycoms.exe"=
"c:\\Program Files\\ATT-HSI\\McciBrowser.exe"=
"c:\\Program Files\\NETGEAR\\WG111v2\\WG111v2.exe"=
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\GloballyOpenPorts\List]
"135:TCP"= 135:TCP:TCP Port 135
.
R0 hotcore3;hc3ServiceName;c:\windows\system32\drivers\hotcore3.sys [6/9/2011 1:58 PM 40560]
R0 SmartDefragDriver;SmartDefragDriver;c:\windows\system32\drivers\SmartDefragDriver.sys [8/7/2011 7:39 AM 13496]
R0 sptd;sptd;c:\windows\system32\drivers\sptd.sys [4/7/2010 12:00 PM 691696]
R0 tdrpman273;Acronis Try&Decide and Restore Points filter (build 273);c:\windows\system32\drivers\tdrpm273.sys [5/23/2011 1:57 PM 752128]
R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [5/2/2011 9:52 PM 84200]
R2 afcdpsrv;Acronis Nonstop Backup service;c:\program files\Common Files\Acronis\CDP\afcdpsrv.exe [5/23/2011 1:57 PM 3975088]
R2 lxcy_device;lxcy_device;c:\windows\system32\lxcycoms.exe -service --> c:\windows\system32\lxcycoms.exe -service [?]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;"c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [5/2/2011 9:52 PM 271480]
R2 McMPFSvc;McAfee Personal Firewall Service;"c:\program files\Common Files\Mcafee\McSvcHost\McSvHost.exe" /McCoreSvc [5/2/2011 9:52 PM 271480]
R2 McNaiAnn;McAfee VirusScan Announcer;"c:\program files\Common Files\McAfee\McSvcHost\McSvHost.exe" /McCoreSvc [5/2/2011 9:52 PM 271480]
R2 mfefire;McAfee Firewall Core Service;c:\program files\Common Files\McAfee\SystemCore\mfefire.exe [5/2/2011 9:52 PM 188136]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [5/2/2011 9:27 PM 148520]
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe [5/14/2011 8:11 AM 2218600]
R2 WinDefend;Windows Defender;c:\program files\Windows Defender\MsMpEng.exe [11/3/2006 7:19 PM 13592]
R2 WO_LiveService;Ashampoo LiveTuner Service;c:\program files\Ashampoo\Ashampoo WinOptimizer 8\LiveTunerService.exe [5/14/2011 2:59 PM 885160]
R3 afcdp;afcdp;c:\windows\system32\drivers\afcdp.sys [5/23/2011 1:57 PM 163232]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [5/2/2011 9:52 PM 56064]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [5/2/2011 9:52 PM 314088]
R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [5/2/2011 9:52 PM 88736]
R3 RTLWUSB;NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter NT Driver;c:\windows\system32\drivers\wg111v2.sys [5/18/2011 9:16 PM 194304]
S2 gupdate;Google Update Service (gupdate);c:\program files\Google\Update\GoogleUpdate.exe [7/2/2011 7:55 AM 136176]
S3 androidusb;SAMSUNG Android Composite ADB Interface Driver;c:\windows\system32\drivers\ssadadb.sys [6/9/2011 1:06 PM 30312]
S3 cpuz134;cpuz134;c:\program files\CPUID\PC Wizard 2010\pcwiz_x32.sys [5/14/2011 3:31 PM 20328]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\Google\Update\GoogleUpdate.exe [7/2/2011 7:55 AM 136176]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;\??\c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys --> c:\program files\Lavasoft\Ad-Aware\KernExplorer.sys [?]
S3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files\McAfee Security Scan\2.0.181\McCHSvc.exe [1/15/2010 6:49 AM 227232]
S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [5/2/2011 9:52 PM 88736]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [5/2/2011 9:52 PM 84488]
S3 ssadbus;SAMSUNG Android USB Composite Device driver (WDM);c:\windows\system32\drivers\ssadbus.sys [6/9/2011 1:06 PM 96488]
S3 ssadmdfl;SAMSUNG Android USB Modem (Filter);c:\windows\system32\drivers\ssadmdfl.sys [6/9/2011 1:06 PM 12776]
S3 ssadmdm;SAMSUNG Android USB Modem Drivers;c:\windows\system32\drivers\ssadmdm.sys [6/9/2011 1:06 PM 121576]
S3 SWDUMon;SWDUMon;c:\windows\system32\drivers\SWDUMon.sys [5/14/2011 7:53 AM 11232]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe --> c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [?]
.
--- Other Services/Drivers In Memory ---
.
*Deregistered* - mfeavfk01
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
HPZ12 REG_MULTI_SZ Pml Driver HPZ12 Net Driver HPZ12
.
[HKEY_LOCAL_MACHINE\software\microsoft\active setup\installed components\{A509B1FF-37FF-4bFF-8CFF-4F3A747040FF}]
2009-03-08 10:32 128512 ----a-w- c:\windows\system32\advpack.dll
.
Contents of the 'Scheduled Tasks' folder
.
2012-01-15 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-07-02 13:55]
.
2012-01-15 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files\Google\Update\GoogleUpdate.exe [2011-07-02 13:55]
.
2012-01-14 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-746137067-796845957-839522115-1004Core.job
- c:\documents and settings\Sue\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-09-24 04:11]
.
2012-01-15 c:\windows\Tasks\GoogleUpdateTaskUserS-1-5-21-746137067-796845957-839522115-1004UA.job
- c:\documents and settings\Sue\Local Settings\Application Data\Google\Update\GoogleUpdate.exe [2011-09-24 04:11]
.
2012-01-15 c:\windows\Tasks\MP Scheduled Scan.job
- c:\program files\Windows Defender\MpCmdRun.exe [2006-11-04 01:20]
.
2012-01-15 c:\windows\Tasks\SmartDefrag_Startup.job
- c:\program files\IObit\Smart Defrag 2\SmartDefrag.exe [2011-08-07 01:19]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://att.net/
mStart Page = hxxp://att.net
TCP: DhcpNameServer = 192.168.1.254
FF - ProfilePath - c:\documents and settings\Sue\Application Data\Mozilla\Firefox\Profiles\56lvoh3h.default\
FF - prefs.js: browser.search.selectedEngine - Google
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com
FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=greentree_ff1&ei=utf-8&ilc=12&type=642886&p=
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\Mozilla Firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: TotalRecipeSearch: 14ffxtbr@TotalRecipeSearch_14.com - %profile%\extensions\14ffxtbr@TotalRecipeSearch_14.com
FF - Ext: att.net Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\Java\jre6\lib\deploy\jqs\ff
FF - Ext: McAfee SiteAdvisor: {4ED1F68A-5463-4931-9384-8FFF5ED91D92} - c:\program files\McAfee\SiteAdvisor
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-01-14 22:22
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run
LXCYCATS = rundll32 c:\windows\System32\spool\DRIVERS\W32X86\3\LXCYtime.dll,_RunDLLEntry@16???????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
HKCU\Software\Microsoft\Windows\CurrentVersion\Run
SansaDispatch = c:\documents and settings\Sue\Application Data\SanDisk\Sansa Updater\SansaDispatch.exe??=?"?1?0?"? ?t?o?p?m?a?r?g?i?n?=?"?2?0?"? ?m?a?r?g?i?n?w?i?d?t?h?=?"?1?0?"? ?m?a?r?g?i
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_USERS\S-1-5-21-746137067-796845957-839522115-1004\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\{58BA2C8D-E2F6-6C9B-DEAE-D5475E8FD864}*]
@Allowed: (Read) (RestrictedCode)
@Allowed: (Read) (RestrictedCode)
"oabaohbankojbdekhbcgfnkmeeocpl"=hex:6a,61,66,68,6a,68,66,6c,68,63,6e,67,6e,70,
61,6d,6f,61,70,66,00,00
"nappmjpmiieopkghboibjpbeknbb"=hex:69,61,67,68,67,63,62,62,70,64,66,6d,62,70,
66,65,69,61,00,00
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(1100)
c:\windows\system32\WININET.dll
c:\progra~1\mcafee\SITEAD~1\saHook.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_44262b86\MSVCR80.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\msi.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
Completion time: 2012-01-14 22:25:04
ComboFix-quarantined-files.txt 2012-01-15 04:25
ComboFix2.txt 2012-01-15 01:01
.
Pre-Run: 112,998,440,960 bytes free
Post-Run: 112,962,863,104 bytes free
.
- - End Of File - - 8198552A39F17560462C28A9F9B6AA44

#8 CatByte

CatByte

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Posted 15 January 2012 - 09:44 AM

Hi

Please run the following:

  • Please open your MalwareBytes AntiMalware Program
  • Click the Update Tab and search for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected. <-- very important
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT


Go here to run an online scanner from ESET.
  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • Tick the box next to YES, I accept the Terms of Use.
  • Click Start
  • When asked, allow the activeX control to install
  • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • When the scan completes, press the LIST OF THREATS FOUND button
  • Press EXPORT TO TEXT FILE , name the file ESETSCAN and save it to your desktop
  • Include the contents of this report in your next reply.
  • Press the BACK button.
  • Press Finish

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#9 portia77

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Posted 16 January 2012 - 01:32 AM

Hey! So, here's what it found...

Attached Files



#10 CatByte

CatByte

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Posted 16 January 2012 - 11:55 AM

Hi ESET is flagging those files as adware, if you don't need them, I would delete them.

NEXT

Visit ADOBE and download the latest version of Acrobat Reader (version X)
Having the latest updates ensures there are no security vulnerabilities in your system.

NEXT

Posted Image Your Java is out of date.
Java™ 6 Update 26 can be updated from the Java control panel Start > Control Panel (Classic View) > Java (looks like a coffee cup) > Update Tab > Update Now.
An update should begin; > follow the prompts.


Clear Java cache

Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup) If you do not see the icon, look to your left and click 'Switch to Classic View'.
  • On the General tab, under Temporary Internet Files, click the Settings button.
  • Next, click on the Delete Files button
  • There are two options in the window to clear the cache - Leave BOTH Checked
    • Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.


NEXT

Please post a fresh DDS log and advise how the computer is running now and if there are any outstanding issues

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#11 portia77

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Posted 17 January 2012 - 09:05 AM

Hey! Sorry it took so long, but here's the DDS log.
Everything seems to be working just fine now, but tell me if you see anything out of place. I appreciate your help :D
Thank you so much!
Portia

Attached Files

  • Attached File  dds.txt   19.57KB   1 downloads


#12 CatByte

CatByte

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Posted 17 January 2012 - 05:42 PM

Hi

Just some housekeeping to do now,

Please do the following:


You can delete the TDSSKiller, DDS and aswMBR logs and programs from your desktop.


NEXT


Follow these steps to uninstall Combofix

  • Make sure your security programs are totally disabled.
  • Click START then RUN
  • Now copy/paste Combofix /uninstall into the runbox and click OK. Note the space between the ..X and the /U, it needs to be there.

Posted Image


If there are any logs/tools remaining on your desktop > right click and delete them.


NEXT


Below I have included a number of recommendations for how to protect your computer against malware infections.

  • It is good security practice to change your passwords to all your online accounts on a fairly regular basis, this is especially true after an infection. Refer to this Microsoft article
    Strong passwords: How to create and use them
    Then consider a password keeper, to keep all your passwords safe. KeePass is a small utility that allows you to manage all your passwords.

  • Keep Windows updated by regularly checking their website at :
    http://windowsupdate.microsoft.com/
    This will ensure your computer has always the latest security updates available installed on your computer.

  • Make Internet Explorer more secure
    • Click Start > Run
    • Type Inetcpl.cpl & click OK
    • Click on the Security tab
    • Click Reset all zones to default level
    • Make sure the Internet Zone is selected & Click Custom level
    • In the ActiveX section, set the first two options ("Download signed and unsigned ActiveX controls) to "Prompt", and ("Initialize and Script ActiveX controls not marked as safe") to "Disable".
    • Next Click OK, then Apply button and then OK to exit the Internet Properties page.

  • Download TFC to your desktop
    • Close any open windows.
    • Double click the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    It's normal after running TFC cleaner that the PC will be slower to boot the first time.

  • WOT, Web of Trust, warns you about risky websites that try to scam visitors, deliver malware or send spam. Protect your computer against online threats by using WOT as your front-line layer of protection when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites:
    • Green to go
    • Yellow for caution
    • Red to stop
    WOT has an addon available for both Firefox and IE

  • Keep a backup of your important files - Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

  • ERUNT (Emergency Recovery Utility NT) allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed.

  • In light of your recent issue, I'm sure you'd like to avoid any future infections. Please take a look at this well written article:
    PC Safety and Security--What Do I Need?.


Thank you for your patience, and performing all of the procedures requested.

Please respond one last time so we can consider the thread resolved and close it, thank-you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#13 portia77

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Posted 18 January 2012 - 12:40 PM

Hi! Thanks so much, she's up and running without issue. Thanks for taking the time to help :)
-P

#14 CatByte

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Posted 18 January 2012 - 07:09 PM

you are welcome

stay safe :hello:

~CB

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#15 CatByte

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Posted 18 January 2012 - 07:09 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

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