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Can't get rid of possible infection

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3 replies to this topic

#1 akdavis


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Posted 13 January 2012 - 02:18 PM

Had both Avira and Zone Alarm blocked some programs when I tried to go to a website yesterday. I immediately updated and ran Malware Bytes quick scan, which found and removed a number of files, then restarted. Then tried to update Avira and run a full scan. Avira won't update (last update 1/4/2012), but went ahead and ran a full scan. Avira found and repaired a number of files (most false positives, I think), but also gave some notice about a hidden file (ping.exe) that it couldn't do anything about. I restarted and ran both programs again, MBAM found nothing and Avira found a single file which was removed.

However, the computer still seems to be behaving oddly. Following several restarts, the computer was running very sluggishly and looking in task manager, svchost.exe was running at 99%, which would continue until I forced the process to end. Then other devices on our home network were periodically experiencing short periods where the internet was not responding, and ducking back to the PC I found svchost.exe churning away during one of these instances.

And then the kicker a few minutes ago: opened firefox and shortly afterward a random tab opened on its own. I disconnected the PC from internet.

Not sure where to go from here, but you all have saved my butt before. Hope someone can help.

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#2 Broni


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Posted 13 January 2012 - 02:20 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 akdavis

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Posted 13 January 2012 - 10:59 PM

Followed guide and posted what I was able to produce here: http://www.bleepingcomputer.com/forums/topic437997.html


#4 boopme


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Posted 13 January 2012 - 11:25 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 1 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
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