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Windows 7

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#1 pats123


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Posted 13 January 2012 - 01:11 PM


Help would be gratefully received.

I did have a problem with my computer going all strange, and doing all sorts of strange things, so I set Super Anti Spyware going and it discovered this - Trojan.Dropper/SVCHost-Fake, which it promptly quarantined. All went smoothly following this except a little jerkiness in a game I play.

I was subsequently contacted twice, by telephone, by a gentleman purporting to be representing Windows 7, with an Asian accent, informing me that I still had a problem and offering to help me with the solving thereof.

My query is would Windows 7 be contacting me in this way?


Edited by hamluis, 13 January 2012 - 02:28 PM.
Moved from Win 7 to Am I Infected.

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#2 Queen-Evie


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Posted 13 January 2012 - 01:25 PM

Microsoft would not be contacting you. They have no way of knowing you have or have had a computer issue.

It's a scam designed to separate you from your money. The only person who benefits is the one who gets the money.

This is nothing new-this one has been going around a long time.

#3 boopme


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Posted 13 January 2012 - 02:53 PM

Hello,it would appear that you have a backdoor or bot type of infection.

These steal personal information and have conrrol of the PC.
,obviously by the phone contact.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
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