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Infected with Tidserv, Norton requiring manual removal


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18 replies to this topic

#1 jkgrosse

jkgrosse

  • Members
  • 10 posts
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  • Local time:02:35 PM

Posted 13 January 2012 - 07:53 AM

I keep getting messages from Norton saying a threat requires manual removal, System Infected:Tidserv Activity. I follow the removal instructions, but the file can never be found.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Run by Jason at 22:20:05 on 2012-01-12
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.670 [GMT -6:00]
.
AV: Norton Security Suite *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Seagate\Sync\SeaSyncServices.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE
C:\Program Files\SpyNoMore\SNM.exe
C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Common Files\SupportSoft\bin\bcont.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Jason\Local Settings\Temporary Internet Files\Content.IE5\BCBVHVVP\Defogger[1].exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
.
============== Pseudo HJT Report ===============
.
uWindow Title = Windows Internet Explorer provided by Yahoo!
uSearch Bar = hxxp://www.google.com/ie
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
mWinlogon: Userinit=c:\windows\system32\userinit.exe
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - No File
BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton security suite\engine\5.1.0.29\ips\IPSBHO.DLL
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
BHO: 1 (0x1) - No File
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: {E12A882B-F14F-4440-9BC0-84A5EB766605} - No File
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: Browser protection: {fb9ffb4b-9680-4256-8178-5ecdb2c19b23} - c:\progra~1\spynom~1\SNMIEG~1.DLL
TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll
TB: {6F60C5C5-61B3-4378-8902-ED9497663AC9} - No File
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton security suite\engine\5.1.0.29\coIEPlg.dll
TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
uRun: [MsnMsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [EPSON Stylus Photo R220 Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /M "Stylus Photo R220" /EF "HKCU"
uRun: [Desktop Software] "c:\program files\common files\supportsoft\bin\bcont.exe" /ini "c:\program files\comcastui\desktop software\uinstaller.ini" /fromrun /starthidden
mRun: [SoundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe
mRun: [HPDJ Taskbar Utility] c:\windows\system32\spool\drivers\w32x86\3\hpztsb05.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [EPSON Stylus Photo R220 Series] c:\windows\system32\spool\drivers\w32x86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"
mRun: [SNM] c:\program files\spynomore\SNM.exe /startup
mRun: [StxTrayMenu] "c:\program files\seagate\systemtray\StxMenuMgr.exe"
mRun: [<NO NAME>]
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [DACSMiniApp] c:\program files\fisher-price\dacs\miniapp\DACSMiniApp.exe
mRun: [ddoctorv2] "c:\program files\comcast\desktop doctor\bin\sprtcmd.exe" /P ddoctorv2
mRun: [ConnectionCenter] "c:\program files\citrix\ica client\concentr.exe" /startup
mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [GrooveMonitor] "c:\program files\microsoft office\office12\GrooveMonitor.exe"
mRun: [CamMonitor] c:\program files\hewlett-packard\digital imaging\unload\hpqcmon.exe
mRun: [DVDLauncher] "c:\program files\cyberlink\powerdvd\DVDLauncher.exe"
mRun: [InCD] c:\program files\ahead\incd\InCD.exe
mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
StartupFolder: c:\docume~1\jason\startm~1\programs\startup\dropbox.lnk - c:\documents and settings\jason\application data\dropbox\bin\Dropbox.exe
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\digita~1.lnk - c:\program files\digital line detect\DLG.exe
IE: &Search
IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\micros~4\office12\EXCEL.EXE/3000
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBC} - c:\program files\java\jre6\bin\jp2iexp.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~4\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~4\office12\REFIEBAR.DLL
LSP: mswsock.dll
Trusted Zone: internet
Trusted Zone: intuit.com\ttlc
Trusted Zone: mcafee.com
Trusted Zone: turbotax.com
Trusted Zone: umdocs.com\emr
DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://download.microsoft.com/download/e/7/3/e7345c16-80aa-4488-ae10-9ac6be844f99/OGAControl.cab
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} - hxxp://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
DPF: {30C3BA45-960A-4923-A5B3-E80477CE93B2} - hxxps://www.escription.com/Fairview/NetScriptCM.dll
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} - hxxp://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} - hxxp://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install3.0/installer.exe
DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_01-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
TCP: DhcpNameServer = 192.168.0.1
TCP: Interfaces\{9DCE3150-4F9E-4246-8F72-DC4BF64E1B9A} : DhcpNameServer = 192.168.0.1
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\symds.sys [2011-7-4 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\symefa.sys [2011-7-4 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\bashdefs\20111223.001\BHDrvx86.sys [2011-11-30 820344]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2009-9-8 65584]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\ironx86.sys [2011-7-4 136312]
R2 N360;Norton Security Suite;c:\program files\norton security suite\engine\5.1.0.29\ccsvchst.exe [2011-7-4 130008]
R2 Seagate Sync Service;Seagate Sync Service;c:\program files\seagate\sync\SeaSyncServices.exe [2007-1-18 24120]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-12-20 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\ipsdefs\20120112.002\IDSXpx86.sys [2012-1-12 356280]
R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20120112.019\NAVENG.SYS [2012-1-12 86136]
R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.0.0.125\definitions\virusdefs\20120112.019\NAVEX15.SYS [2012-1-12 1576312]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2011-12-15 16:51:30 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2001-06-12 20:49:42 61440 ----a-w- c:\program files\DateAlarm.dll
2001-06-12 20:49:42 499712 ----a-w- c:\program files\date20.dll
2001-06-12 20:49:42 184320 ----a-w- c:\program files\todo20.dll
2001-06-12 20:49:42 163840 ----a-w- c:\program files\memo20.dll
2001-06-12 20:49:40 278528 ----a-w- c:\program files\addr20.dll
2001-06-12 20:49:38 114688 ----a-w- c:\program files\IMsgCn.dll
.
============= FINISH: 22:22:04.14 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:04:35 PM

Posted 14 January 2012 - 03:23 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.
  • Do not run any other tool untill instructed to do so!


Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 jkgrosse

jkgrosse
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:02:35 PM

Posted 15 January 2012 - 01:04 PM

Things seem to be running ok. I lost my internet connection, but am working on that.

Here is the log from Combofix:


ComboFix 12-01-15.01 - Jason 01/15/2012 10:39:18.1.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1657 [GMT -6:00]
Running from: c:\documents and settings\Jason\Desktop\ComboFix.exe
AV: Norton Security Suite *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\documents and settings\Jason\GoToAssistDownloadHelper.exe
c:\documents and settings\Jason\Local Settings\Application Data\assembly\tmp
c:\documents and settings\Jason\WINDOWS
c:\documents and settings\LocalService\Local Settings\Application Data\icq.exe
C:\Install.exe
c:\program files\Common
c:\program files\NetProject
C:\Thumbs.db
c:\windows\$NtUninstallKB24674$\1470059826
c:\windows\$NtUninstallKB24674$\395671543\@
c:\windows\$NtUninstallKB24674$\395671543\bckfg.tmp
c:\windows\$NtUninstallKB24674$\395671543\cfg.ini
c:\windows\$NtUninstallKB24674$\395671543\Desktop.ini
c:\windows\$NtUninstallKB24674$\395671543\keywords
c:\windows\$NtUninstallKB24674$\395671543\kwrd.dll
c:\windows\$NtUninstallKB24674$\395671543\L\odetmngk
c:\windows\$NtUninstallKB24674$\395671543\U\00000001.@
c:\windows\$NtUninstallKB24674$\395671543\U\00000002.@
c:\windows\$NtUninstallKB24674$\395671543\U\00000004.@
c:\windows\$NtUninstallKB24674$\395671543\U\80000000.@
c:\windows\$NtUninstallKB24674$\395671543\U\80000004.@
c:\windows\$NtUninstallKB24674$\395671543\U\80000032.@
c:\windows\dasetup.log
c:\windows\MailSwitch.ocx
c:\windows\WindowsUpdate.log
c:\windows\$NtUninstallKB24674$ . . . . Failed to delete
.
.
((((((((((((((((((((((((( Files Created from 2011-12-15 to 2012-01-15 )))))))))))))))))))))))))))))))
.
.
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-15 16:51 . 2011-08-12 02:56 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2004-04-13 22:03 . 2004-04-13 22:03 196608 ----a-w- c:\program files\VoiceMemoExt.ocx
2004-04-13 22:03 . 2004-04-13 22:03 147456 ----a-w- c:\program files\VoiceMemo.dll
2004-04-13 22:03 . 2004-04-13 22:03 708608 ----a-w- c:\program files\EzDll.dll
2004-04-13 22:03 . 2004-04-13 22:03 65536 ----a-w- c:\program files\HandledManger.dll
2004-04-13 22:03 . 2004-04-13 22:03 49152 ----a-w- c:\program files\UNPS.DLL
2004-04-13 22:03 . 2004-04-13 22:03 332800 ----a-w- c:\program files\FPXLIB.DLL
2004-04-13 22:03 . 2004-04-13 22:03 319488 ----a-w- c:\program files\EXIF.DLL
2004-04-13 22:03 . 2004-04-13 22:03 212480 ----a-w- c:\program files\Pcdlib32.dll
2004-04-13 22:03 . 2004-04-13 22:03 188416 ----a-w- c:\program files\Photos.dll
2004-04-13 22:03 . 2004-04-13 22:03 122880 ----a-w- c:\program files\JPEGLIB.DLL
2004-04-13 22:03 . 2004-04-13 22:03 116224 ----a-w- c:\program files\Filefpx.dll
2004-04-13 22:03 . 2004-04-13 22:03 253952 ----a-w- c:\program files\NotePadExt.ocx
2004-04-13 22:03 . 2004-04-13 22:03 212992 ----a-w- c:\program files\NotePad.dll
2001-06-12 20:49 . 2005-04-15 01:48 184320 ----a-w- c:\program files\todo20.dll
2001-06-12 20:49 . 2005-04-15 01:48 61440 ----a-w- c:\program files\DateAlarm.dll
2001-06-12 20:49 . 2005-04-15 01:48 499712 ----a-w- c:\program files\date20.dll
2001-06-12 20:49 . 2005-04-15 01:48 163840 ----a-w- c:\program files\memo20.dll
2001-06-12 20:49 . 2005-04-15 01:48 278528 ----a-w- c:\program files\addr20.dll
2001-06-12 20:49 . 2005-04-15 01:48 114688 ----a-w- c:\program files\IMsgCn.dll
2009-09-13 05:05 . 2009-09-13 05:05 124240 ----a-w- c:\program files\mozilla firefox\plugins\CCMSDK.dll
2009-09-13 05:06 . 2009-09-13 05:06 13136 ----a-w- c:\program files\mozilla firefox\plugins\cgpcfg.dll
2009-09-13 05:06 . 2009-09-13 05:06 70488 ----a-w- c:\program files\mozilla firefox\plugins\CgpCore.dll
2009-09-13 05:06 . 2009-09-13 05:06 91480 ----a-w- c:\program files\mozilla firefox\plugins\confmgr.dll
2009-09-13 05:06 . 2009-09-13 05:06 22360 ----a-w- c:\program files\mozilla firefox\plugins\ctxlogging.dll
2009-09-13 05:07 . 2009-09-13 05:07 255312 ----a-w- c:\program files\mozilla firefox\plugins\ctxmui.dll
2009-09-13 05:06 . 2009-09-13 05:06 31064 ----a-w- c:\program files\mozilla firefox\plugins\icafile.dll
2009-09-13 05:06 . 2009-09-13 05:06 40280 ----a-w- c:\program files\mozilla firefox\plugins\icalogon.dll
2009-08-14 19:33 . 2009-08-14 19:33 652640 ----a-w- c:\program files\mozilla firefox\plugins\sslsdk_b.dll
2009-09-13 05:06 . 2009-09-13 05:06 23896 ----a-w- c:\program files\mozilla firefox\plugins\TcpPServ.dll
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EPSON Stylus Photo R220 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE" [2005-03-09 98304]
"Desktop Software"="c:\program files\Common Files\SupportSoft\bin\bcont.exe" [2009-04-24 1025320]
"ctfmon.exe"="c:\windows\system32\ctfmon.exe" [2008-04-14 15360]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb05.exe" [2002-05-24 188416]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"EPSON Stylus Photo R220 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE" [2005-03-09 98304]
"SNM"="c:\program files\SpyNoMore\SNM.exe" [2010-07-26 1067984]
"StxTrayMenu"="c:\program files\Seagate\SystemTray\StxMenuMgr.exe" [2007-01-18 190008]
"DACSMiniApp"="c:\program files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe" [2008-03-13 128256]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]
"ConnectionCenter"="c:\program files\Citrix\ICA Client\concentr.exe" [2009-09-13 103768]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-04-20 58656]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-09-07 37296]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-10-12 57344]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2011-07-05 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-08-19 421736]
.
c:\documents and settings\Jason\Start Menu\Programs\Startup\
Dropbox.lnk - c:\documents and settings\Jason\Application Data\Dropbox\bin\Dropbox.exe [2011-12-5 24242056]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2005-4-9 24576]
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
"DisableNotifications"= 1 (0x1)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\QuickTime\\QuickTimePlayer.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Documents and Settings\\Jason\\Application Data\\Dropbox\\bin\\Dropbox.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
.
R0 SymDS;Symantec Data Store;c:\windows\SYSTEM32\DRIVERS\N360\0501000.01D\symds.sys [7/4/2011 11:24 PM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\SYSTEM32\DRIVERS\N360\0501000.01D\symefa.sys [7/4/2011 11:24 PM 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20111223.001\BHDrvx86.sys [11/30/2011 8:25 PM 820344]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\SYSTEM32\DRIVERS\ctxusbm.sys [9/8/2009 6:13 PM 65584]
R1 SymIRON;Symantec Iron Driver;c:\windows\SYSTEM32\DRIVERS\N360\0501000.01D\ironx86.sys [7/4/2011 11:24 PM 136312]
R2 N360;Norton Security Suite;c:\program files\Norton Security Suite\Engine\5.1.0.29\ccsvchst.exe [7/4/2011 11:23 PM 130008]
R2 Seagate Sync Service;Seagate Sync Service;c:\program files\Seagate\Sync\SeaSyncServices.exe [1/18/2007 1:20 PM 24120]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [12/20/2011 9:39 PM 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20120113.002\IDSXpx86.sys [1/13/2012 6:14 PM 356280]
.
Contents of the 'Scheduled Tasks' folder
.
2011-10-27 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 22:57]
.
2012-01-15 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 17:20]
.
2011-07-02 c:\windows\Tasks\Disk Cleanup.job
- c:\windows\SYSTEM32\CLEANMGR.EXE [2004-08-04 00:12]
.
.
------- Supplementary Scan -------
.
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000
Trusted Zone: internet
Trusted Zone: intuit.com\ttlc
Trusted Zone: mcafee.com
Trusted Zone: turbotax.com
Trusted Zone: umdocs.com\emr
DPF: {30C3BA45-960A-4923-A5B3-E80477CE93B2} - hxxps://www.escription.com/Fairview/NetScriptCM.dll
.
- - - - ORPHANS REMOVED - - - -
.
HKLM-Run-DellSupportCenter - c:\program files\Dell Support Center\bin\sprtcmd.exe
HKLM-Run-SunJavaUpdateSched - c:\program files\Java\jre6\bin\jusched.exe
HKLM-Run-CamMonitor - c:\program files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
HKLM-Run-InCD - c:\program files\Ahead\InCD\InCD.exe
HKLM-Run-NeroFilterCheck - c:\windows\system32\NeroCheck.exe
SafeBoot-mcmscsvc
SafeBoot-MCODS
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-01-15 11:10
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton Security Suite\Engine\5.1.0.29\diMaster.dll\" /prefetch:1"
.
--------------------- DLLs Loaded Under Running Processes ---------------------
.
- - - - - - - > 'explorer.exe'(2152)
c:\windows\system32\WININET.dll
c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
c:\windows\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.6195_x-ww_44262b86\MSVCR80.dll
c:\windows\system32\msi.dll
c:\windows\system32\ieframe.dll
c:\windows\system32\webcheck.dll
c:\windows\system32\WPDShServiceObj.dll
c:\windows\system32\PortableDeviceTypes.dll
c:\windows\system32\PortableDeviceApi.dll
.
------------------------ Other Running Processes ------------------------
.
c:\program files\Java\jre6\bin\jqs.exe
c:\program files\Comcast\Desktop Doctor\bin\sprtsvc.exe
c:\program files\Citrix\ICA Client\wfcrun32.exe
c:\program files\iPod\bin\iPodService.exe
.
**************************************************************************
.
Completion time: 2012-01-15 11:22:51 - machine was rebooted
ComboFix-quarantined-files.txt 2012-01-15 17:22
.
Pre-Run: 10,021,584,896 bytes free
Post-Run: 11,055,767,552 bytes free
.
WindowsXP-KB310994-SP2-Home-BootDisk-ENU.exe
[boot loader]
timeout=2
default=multi(0)disk(0)rdisk(0)partition(2)\WINDOWS
[operating systems]
c:\cmdcons\BOOTSECT.DAT="Microsoft Windows Recovery Console" /cmdcons
UnsupportedDebug="do not select this" /debug
multi(0)disk(0)rdisk(0)partition(2)\WINDOWS="Microsoft Windows XP Home Edition" /noexecute=optin /fastdetect
.
- - End Of File - - C26105F34AA0307480CF9BB3FA566C43

#4 gringo_pr

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    Bleepin Gringo


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Posted 15 January 2012 - 03:26 PM

Hello

Lets check your internet connection

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure all the boxes are checked
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

Gringo
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#5 jkgrosse

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Posted 15 January 2012 - 03:59 PM

I still can't get a number of things to run, including my internet or any CD drives. It looks like a bunch of drivers have been removed. Is this something that happens with combofix?

#6 jkgrosse

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Posted 15 January 2012 - 04:07 PM

Sorry. Missed your last response. Here is the log from FSS.

Farbar Service Scanner
Ran by Jason (administrator) on 15-01-2012 at 15:05:45
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is OK.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv: "C:\WINDOWS\system32\wuauserv.dll".

BITS Service is not running. Checking service configuration:
The start type of BITS service is OK.
The ImagePath of BITS service is OK.
The ServiceDll of BITS service is OK.


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys
[2004-08-04 04:00] - [2011-02-16 07:22] - 0138496 ____A () 24979DFD7B2BD392A7DD550E1EFECB8A

C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) SYMTDI(10) Tcpip(3)
0x0A000000040000000100000002000000030000000A0000000900000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****

#7 gringo_pr

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Posted 15 January 2012 - 05:49 PM

SystemLook:

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1
Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
:filefind
afd.sys
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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#8 jkgrosse

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Posted 15 January 2012 - 11:56 PM

Here you go.

SystemLook 30.07.11 by jpshortstuff
Log created at 22:42 on 15/01/2012 by Jason
Administrator - Elevation successful

========== filefind ==========

Searching for "afd.sys"
C:\I386\AFD.SYS --a---- 138496 bytes [02:07 21/04/2005] [10:00 04/08/2004] 5AC495F4CB807B2B98AD2AD591E6D92E
C:\WINDOWS\$hf_mig$\KB2503665\SP3QFE\afd.sys --a---- 138496 bytes [23:45 15/06/2011] [13:25 16/02/2011] 8D499B1276012EB907E7A9E0F4D8FDA4
C:\WINDOWS\$hf_mig$\KB2509553\SP3QFE\afd.sys --a---- 138496 bytes [15:07 16/10/2008] [15:07 16/10/2008] 38D7B715504DA4741DF35E3594FE2099
C:\WINDOWS\$hf_mig$\KB951748\SP2QFE\afd.sys --a---- 138368 bytes [10:44 20/06/2008] [10:44 20/06/2008] D99DDFFB33DEACDCF20717CB520379F6
C:\WINDOWS\$hf_mig$\KB951748\SP3GDR\afd.sys --a---- 138496 bytes [11:40 20/06/2008] [11:40 20/06/2008] E3049B90FE06F3F740B7CFDA44995E2C
C:\WINDOWS\$hf_mig$\KB951748\SP3QFE\afd.sys --a---- 138496 bytes [11:48 20/06/2008] [11:48 20/06/2008] D6EE6014241D034E63C49A50CB2B442A
C:\WINDOWS\$hf_mig$\KB956803\SP3QFE\afd.sys --a---- 138496 bytes [12:24 15/10/2008] [10:34 14/08/2008] 4D43E74F2A1239D53929B82600F1971C
C:\WINDOWS\ServicePackFiles\i386\afd.sys ------- 138112 bytes [21:39 21/07/2008] [19:19 13/04/2008] 322D0E36693D6E24A2398BEE62A268CD
C:\WINDOWS\SYSTEM32\DLLCACHE\afd.sys ------- 138496 bytes [11:40 20/06/2008] [13:22 16/02/2011] 355556D9E580915118CD7EF736653A89
C:\WINDOWS\SYSTEM32\DRIVERS\afd.sys --a---- 138496 bytes [10:00 04/08/2004] [13:22 16/02/2011] 24979DFD7B2BD392A7DD550E1EFECB8A

-= EOF =-

#9 gringo_pr

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Posted 16 January 2012 - 12:03 AM

:Run CFScript:

Open Notepad and copy/paste the text in the box into the window:

FCopy::
C:\WINDOWS\SYSTEM32\DLLCACHE\afd.sys | C:\WINDOWS\SYSTEM32\DRIVERS\afd.sys


Save it to your desktop as CFScript.txt

Refering to the picture above, drag CFScript.txt into ComboFix.exe
Posted Image
This will let ComboFix run again.
Restart if you have to.
Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

"information and logs"

  • In your next post I need the following

  • report from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now after running the script?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 jkgrosse

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Posted 16 January 2012 - 09:53 AM

Combo fix still said that it found Rootkit.ZeroAccess when I ran it again. I restarted after pulling off the following log file and the internet seems to be working. My CD and DVD drives still don't seem to be working though.

Here is the log file:


ComboFix 12-01-15.01 - Jason 01/16/2012 0:20.2.1 - x86
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.2046.1670 [GMT -6:00]
Running from: c:\documents and settings\Jason\Desktop\ComboFix.exe
Command switches used :: c:\documents and settings\Jason\Desktop\CFScript.txt
AV: Norton Security Suite *Disabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
FW: Norton Security Suite *Disabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
--------------- FCopy ---------------
.
c:\windows\SYSTEM32\DLLCACHE\afd.sys --> c:\windows\SYSTEM32\DRIVERS\afd.sys
.
((((((((((((((((((((((((( Files Created from 2011-12-16 to 2012-01-16 )))))))))))))))))))))))))))))))
.
.
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-12-15 16:51 . 2011-08-12 02:56 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2004-04-13 22:03 . 2004-04-13 22:03 196608 ----a-w- c:\program files\VoiceMemoExt.ocx
2004-04-13 22:03 . 2004-04-13 22:03 147456 ----a-w- c:\program files\VoiceMemo.dll
2004-04-13 22:03 . 2004-04-13 22:03 708608 ----a-w- c:\program files\EzDll.dll
2004-04-13 22:03 . 2004-04-13 22:03 65536 ----a-w- c:\program files\HandledManger.dll
2004-04-13 22:03 . 2004-04-13 22:03 49152 ----a-w- c:\program files\UNPS.DLL
2004-04-13 22:03 . 2004-04-13 22:03 332800 ----a-w- c:\program files\FPXLIB.DLL
2004-04-13 22:03 . 2004-04-13 22:03 319488 ----a-w- c:\program files\EXIF.DLL
2004-04-13 22:03 . 2004-04-13 22:03 212480 ----a-w- c:\program files\Pcdlib32.dll
2004-04-13 22:03 . 2004-04-13 22:03 188416 ----a-w- c:\program files\Photos.dll
2004-04-13 22:03 . 2004-04-13 22:03 122880 ----a-w- c:\program files\JPEGLIB.DLL
2004-04-13 22:03 . 2004-04-13 22:03 116224 ----a-w- c:\program files\Filefpx.dll
2004-04-13 22:03 . 2004-04-13 22:03 253952 ----a-w- c:\program files\NotePadExt.ocx
2004-04-13 22:03 . 2004-04-13 22:03 212992 ----a-w- c:\program files\NotePad.dll
2001-06-12 20:49 . 2005-04-15 01:48 184320 ----a-w- c:\program files\todo20.dll
2001-06-12 20:49 . 2005-04-15 01:48 61440 ----a-w- c:\program files\DateAlarm.dll
2001-06-12 20:49 . 2005-04-15 01:48 499712 ----a-w- c:\program files\date20.dll
2001-06-12 20:49 . 2005-04-15 01:48 163840 ----a-w- c:\program files\memo20.dll
2001-06-12 20:49 . 2005-04-15 01:48 278528 ----a-w- c:\program files\addr20.dll
2001-06-12 20:49 . 2005-04-15 01:48 114688 ----a-w- c:\program files\IMsgCn.dll
2009-09-13 05:05 . 2009-09-13 05:05 124240 ----a-w- c:\program files\mozilla firefox\plugins\CCMSDK.dll
2009-09-13 05:06 . 2009-09-13 05:06 13136 ----a-w- c:\program files\mozilla firefox\plugins\cgpcfg.dll
2009-09-13 05:06 . 2009-09-13 05:06 70488 ----a-w- c:\program files\mozilla firefox\plugins\CgpCore.dll
2009-09-13 05:06 . 2009-09-13 05:06 91480 ----a-w- c:\program files\mozilla firefox\plugins\confmgr.dll
2009-09-13 05:06 . 2009-09-13 05:06 22360 ----a-w- c:\program files\mozilla firefox\plugins\ctxlogging.dll
2009-09-13 05:07 . 2009-09-13 05:07 255312 ----a-w- c:\program files\mozilla firefox\plugins\ctxmui.dll
2009-09-13 05:06 . 2009-09-13 05:06 31064 ----a-w- c:\program files\mozilla firefox\plugins\icafile.dll
2009-09-13 05:06 . 2009-09-13 05:06 40280 ----a-w- c:\program files\mozilla firefox\plugins\icalogon.dll
2009-08-14 19:33 . 2009-08-14 19:33 652640 ----a-w- c:\program files\mozilla firefox\plugins\sslsdk_b.dll
2009-09-13 05:06 . 2009-09-13 05:06 23896 ----a-w- c:\program files\mozilla firefox\plugins\TcpPServ.dll
.
.
((((((((((((((((((((((((((((( SnapShot@2012-01-15_17.10.44 )))))))))))))))))))))))))))))))))))))))))
.
+ 2012-01-16 06:20 . 2012-01-16 06:20 16384 c:\windows\Temp\Perflib_Perfdata_788.dat
+ 2012-01-16 06:19 . 2012-01-16 06:19 16384 c:\windows\Temp\Perflib_Perfdata_724.dat
+ 2004-08-04 10:00 . 2011-02-16 13:22 138496 c:\windows\SYSTEM32\DLLCACHE\afd.sys
- 2008-06-20 11:40 . 2011-02-16 13:22 138496 c:\windows\SYSTEM32\DLLCACHE\afd.sys
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt1]
@="{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314ED9-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt2]
@="{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDA-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt3]
@="{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDB-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\explorer\shelliconoverlayidentifiers\DropboxExt4]
@="{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}"
[HKEY_CLASSES_ROOT\CLSID\{FB314EDC-A251-47B7-93E1-CDD82E34AF8B}]
2011-02-18 05:12 94208 ----a-w- c:\documents and settings\Jason\Application Data\Dropbox\bin\DropboxExt.14.dll
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"EPSON Stylus Photo R220 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE" [2005-03-09 98304]
"Desktop Software"="c:\program files\Common Files\SupportSoft\bin\bcont.exe" [2009-04-24 1025320]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"SoundMAXPnP"="c:\program files\Analog Devices\Core\smax4pnp.exe" [2004-10-14 1404928]
"HPDJ Taskbar Utility"="c:\windows\system32\spool\drivers\w32x86\3\hpztsb05.exe" [2002-05-24 188416]
"igfxtray"="c:\windows\system32\igfxtray.exe" [2005-09-20 94208]
"igfxhkcmd"="c:\windows\system32\hkcmd.exe" [2005-09-20 77824]
"igfxpers"="c:\windows\system32\igfxpers.exe" [2005-09-20 114688]
"EPSON Stylus Photo R220 Series"="c:\windows\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE" [2005-03-09 98304]
"SNM"="c:\program files\SpyNoMore\SNM.exe" [2010-07-26 1067984]
"StxTrayMenu"="c:\program files\Seagate\SystemTray\StxMenuMgr.exe" [2007-01-18 190008]
"DACSMiniApp"="c:\program files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe" [2008-03-13 128256]
"ddoctorv2"="c:\program files\Comcast\Desktop Doctor\bin\sprtcmd.exe" [2008-04-24 202560]
"ConnectionCenter"="c:\program files\Citrix\ICA Client\concentr.exe" [2009-09-13 103768]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-04-20 58656]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 9.0\Reader\Reader_sl.exe" [2011-09-07 37296]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2012-01-03 843712]
"GrooveMonitor"="c:\program files\Microsoft Office\Office12\GrooveMonitor.exe" [2008-10-25 31072]
"DVDLauncher"="c:\program files\CyberLink\PowerDVD\DVDLauncher.exe" [2004-10-12 57344]
"QuickTime Task"="c:\program files\QuickTime\qttask.exe" [2011-07-05 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-08-19 421736]
.
c:\documents and settings\Jason\Start Menu\Programs\Startup\
Dropbox.lnk - c:\documents and settings\Jason\Application Data\Dropbox\bin\Dropbox.exe [2011-12-5 24242056]
.
c:\documents and settings\All Users\Start Menu\Programs\Startup\
Digital Line Detect.lnk - c:\program files\Digital Line Detect\DLG.exe [2005-4-9 24576]
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center]
"AntiVirusOverride"=dword:00000001
"FirewallOverride"=dword:00000001
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile]
"EnableFirewall"= 0 (0x0)
.
[HKLM\~\services\sharedaccess\parameters\firewallpolicy\standardprofile\AuthorizedApplications\List]
"%windir%\\system32\\sessmgr.exe"=
"%windir%\\Network Diagnostic\\xpnetdiag.exe"=
"c:\\Program Files\\QuickTime\\QuickTimePlayer.exe"=
"c:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"=
"c:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"=
"c:\\Documents and Settings\\Jason\\Application Data\\Dropbox\\bin\\Dropbox.exe"=
"c:\\Program Files\\Bonjour\\mDNSResponder.exe"=
"c:\\Program Files\\iTunes\\iTunes.exe"=
.
R0 SymDS;Symantec Data Store;c:\windows\SYSTEM32\DRIVERS\N360\0501000.01D\symds.sys [7/4/2011 11:24 PM 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\SYSTEM32\DRIVERS\N360\0501000.01D\symefa.sys [7/4/2011 11:24 PM 744568]
R1 BHDrvx86;BHDrvx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\BASHDefs\20111223.001\BHDrvx86.sys [11/30/2011 8:25 PM 820344]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\SYSTEM32\DRIVERS\ctxusbm.sys [9/8/2009 6:13 PM 65584]
R1 SymIRON;Symantec Iron Driver;c:\windows\SYSTEM32\DRIVERS\N360\0501000.01D\ironx86.sys [7/4/2011 11:24 PM 136312]
R2 N360;Norton Security Suite;c:\program files\Norton Security Suite\Engine\5.1.0.29\ccsvchst.exe [7/4/2011 11:23 PM 130008]
R2 Seagate Sync Service;Seagate Sync Service;c:\program files\Seagate\Sync\SeaSyncServices.exe [1/18/2007 1:20 PM 24120]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [12/20/2011 9:39 PM 106104]
R3 IDSxpx86;IDSxpx86;c:\documents and settings\All Users\Application Data\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360_5.0.0.125\Definitions\IPSDefs\20120113.002\IDSXpx86.sys [1/13/2012 6:14 PM 356280]
.
Contents of the 'Scheduled Tasks' folder
.
2011-10-27 c:\windows\Tasks\AppleSoftwareUpdate.job
- c:\program files\Apple Software Update\SoftwareUpdate.exe [2011-06-01 22:57]
.
2012-01-16 c:\windows\Tasks\Check Updates for Windows Live Toolbar.job
- c:\program files\Windows Live Toolbar\MSNTBUP.EXE [2007-10-19 17:20]
.
2011-07-02 c:\windows\Tasks\Disk Cleanup.job
- c:\windows\SYSTEM32\CLEANMGR.EXE [2004-08-04 00:12]
.
.
------- Supplementary Scan -------
.
uDefault_Search_URL = hxxp://www.google.com/ie
uInternet Connection Wizard,ShellNext = iexplore
uInternet Settings,ProxyOverride = *.local
uSearchAssistant = hxxp://www.google.com/ie
IE: &Windows Live Search - c:\program files\Windows Live Toolbar\msntb.dll/search.htm
IE: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~4\Office12\EXCEL.EXE/3000
Trusted Zone: internet
Trusted Zone: intuit.com\ttlc
Trusted Zone: mcafee.com
Trusted Zone: turbotax.com
Trusted Zone: umdocs.com\emr
DPF: {30C3BA45-960A-4923-A5B3-E80477CE93B2} - hxxps://www.escription.com/Fairview/NetScriptCM.dll
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2012-01-16 00:37
Windows 5.1.2600 Service Pack 3 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\System\ControlSet001\Services\N360]
"ImagePath"="\"c:\program files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe\" /s \"N360\" /m \"c:\program files\Norton Security Suite\Engine\5.1.0.29\diMaster.dll\" /prefetch:1"
.
Completion time: 2012-01-16 00:44:29
ComboFix-quarantined-files.txt 2012-01-16 06:44
ComboFix2.txt 2012-01-15 17:22
.
Pre-Run: 11,056,222,208 bytes free
Post-Run: 11,053,862,912 bytes free
.
- - End Of File - - 0DDD55298797E8A33A00D4C2B37966FA

#11 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
  • 136,772 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Puerto rico
  • Local time:04:35 PM

Posted 16 January 2012 - 12:04 PM

Hello

try this for your CD drives - http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

These logs are looking allot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore just move to the next item on the list.

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.4.6
Internet Explorer Default Page
Java™ 6 Update 2
Java™ 6 Update 23
Java™ 6 Update 3
Java™ 6 Update 5
Java™ 6 Update 7
Java™ SE Runtime Environment 6 Update 1
My Way Search Assistant
Viewpoint Media Player


and click on remove

Update Adobe Reader

Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be careful not to install anything to do with AskBar.
[/list]
Install Java:

Please go here to install Java

  • click on the Free Java Download Button
  • click on Agree and start Free download
  • click on Run
  • click on run again
  • click on install
  • when install is complete click on close


TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • Please download Malwarebytes' Anti-Malware to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
    • If you accidently close it, the log file is saved here and will be named like this:
    • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.


If you have problems running Hijackthis.

sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 jkgrosse

jkgrosse
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:02:35 PM

Posted 16 January 2012 - 01:35 PM

I actually got an error when I tried to run the CD/DVD fix. Something about BootStrapp. I'll keep working on that.

Here is the MBAM log:


Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.16.02

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Jason :: DESKTOP [administrator]

1/16/2012 11:37:13 AM
mbam-log-2012-01-16 (11-37-13).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 190585
Time elapsed: 19 minute(s), 17 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 2
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks\{4D25F926-B9FE-4682-BF72-8AB8210D6D75} (Adware.MyWebSearch) -> Data: -> Quarantined and deleted successfully.
HKCU\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks|{4D25F926-B9FE-4682-BF72-8AB8210D6D75} (Adware.MyWebSearch) -> Data: -> Quarantined and deleted successfully.

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)


Here is the Hijack this log:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:30:09 PM, on 1/16/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\Program Files\Seagate\Sync\SeaSyncServices.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Analog Devices\Core\smax4pnp.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE
C:\Program Files\SpyNoMore\SNM.exe
C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe
C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe
C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe
C:\Program Files\Citrix\ICA Client\concentr.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe
C:\Program Files\Citrix\ICA Client\wfcrun32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\Common Files\SupportSoft\bin\bcont.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Program Files\Digital Line Detect\DLG.exe
C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe
C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: (no name) - {377C180E-6F0E-4D4C-980F-F45BD3D40CF4} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\IPS\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Toolbar Helper - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: (no name) - {E12A882B-F14F-4440-9BC0-84A5EB766605} - (no file)
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 - BHO: Browser protection - {FB9FFB4B-9680-4256-8178-5ECDB2C19B23} - C:\PROGRA~1\SPYNOM~1\SNMIEG~1.DLL
O3 - Toolbar: Windows Live Toolbar - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\Windows Live Toolbar\msntb.dll
O3 - Toolbar: (no name) - {6F60C5C5-61B3-4378-8902-ED9497663AC9} - (no file)
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\coIEPlg.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /O6 "USB001" /M "Stylus Photo R220"
O4 - HKLM\..\Run: [SNM] C:\Program Files\SpyNoMore\SNM.exe /startup
O4 - HKLM\..\Run: [StxTrayMenu] "C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe"
O4 - HKLM\..\Run: [DACSMiniApp] C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe
O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
O4 - HKLM\..\Run: [ConnectionCenter] "C:\Program Files\Citrix\ICA Client\concentr.exe" /startup
O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [EPSON Stylus Photo R220 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIAIA.EXE /P30 "EPSON Stylus Photo R220 Series" /M "Stylus Photo R220" /EF "HKCU"
O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [BFCAB6ABEF512EFB495E995D80A95E0697D4806D._service_run] "C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=service
O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe
O4 - Global Startup: Digital Line Detect.lnk = ?
O8 - Extra context menu item: &Windows Live Search - res://C:\Program Files\Windows Live Toolbar\msntb.dll/search.htm
O8 - Extra context menu item: Add to Windows &Live Favorites - http://favorites.live.com/quickadd.aspx
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~4\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe (file missing)
O15 - Trusted Zone: http://*.mcafee.com
O15 - Trusted Zone: http://*.turbotax.com
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {30C3BA45-960A-4923-A5B3-E80477CE93B2} (FirstObj Class) - https://www.escription.com/Fairview/NetScriptCM.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://photo.walgreens.com/WalgreensActivia.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} - http://a532.g.akamai.net/f/532/6712/5m/virtools.download.akamai.com/6712/player/install3.0/installer.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\5.1.0.29\ccSvcHst.exe
O23 - Service: Intel NCS NetService (NetSvc) - Intel® Corporation - C:\Program Files\Intel\PROSetWired\NCS\Sync\NetSvc.exe
O23 - Service: Seagate Sync Service - Seagate Technology LLC - C:\Program Files\Seagate\Sync\SeaSyncServices.exe
O23 - Service: SupportSoft Sprocket Service (ddoctorv2) (sprtsvc_ddoctorv2) - SupportSoft, Inc. - C:\Program Files\Comcast\Desktop Doctor\bin\sprtsvc.exe
O23 - Service: SupportSoft RemoteAssist - SupportSoft, Inc. - C:\Program Files\Common Files\supportsoft\bin\ssrc.exe

--
End of file - 11700 bytes

#13 jkgrosse

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Posted 16 January 2012 - 03:35 PM

I found a file called fixcd.reg with the following in it and it seems to have fixed my problem there. I remembered having this issue before and used the same file.


REGEDIT4

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"UpperFilters"=-
"LowerFilters"=-

[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_2K]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdralw2k]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdr4_xp]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Cdudf_XP]
[-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\UdfReadr_xp]

#14 gringo_pr

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Posted 16 January 2012 - 09:06 PM

Greetings

The link I gave you up above does the same thing but more automatic

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded start-up entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

If you have any problems running Hijackthis see NOTE** below (Host file not read, blank notepad ...)

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
      O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
      O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
      O4 - HKLM\..\Run: [StxTrayMenu] "C:\Program Files\Seagate\SystemTray\StxMenuMgr.exe"
      O4 - HKLM\..\Run: [DACSMiniApp] C:\Program Files\Fisher-Price\DACS\MiniApp\DACSMiniApp.exe
      O4 - HKLM\..\Run: [ddoctorv2] "C:\Program Files\Comcast\Desktop Doctor\bin\sprtcmd.exe" /P ddoctorv2
      O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
      O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
      O4 - HKLM\..\Run: [DVDLauncher] "C:\Program Files\CyberLink\PowerDVD\DVDLauncher.exe"
      O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
      O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKCU\..\Run: [Desktop Software] "C:\Program Files\Common Files\SupportSoft\bin\bcont.exe" /ini "C:\Program Files\ComcastUI\Desktop Software\uinstaller.ini" /fromrun /starthidden
      O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
      O4 - HKCU\..\Run: [BFCAB6ABEF512EFB495E995D80A95E0697D4806D._service_run] "C:\Documents and Settings\Jason\Local Settings\Application Data\Google\Chrome\Application\chrome.exe" --type=service
      O4 - S-1-5-18 Startup: Dropbox.lnk = C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe (User 'SYSTEM')
      O4 - .DEFAULT Startup: Dropbox.lnk = C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe (User 'Default user')
      O4 - Startup: Dropbox.lnk = C:\Documents and Settings\Jason\Application Data\Dropbox\bin\Dropbox.exe
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brackets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


NOTE**
sometimes we have to run it like this To run HijackThis as an administrator, right-click HijackThis.exe
(located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)<--32bit
(located: C:\Program Files(86)\Trend Micro\HiJackThis\HiJackThis.exe)<--64bit
and select to run as administrator

Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scanner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the ActiveX control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#15 jkgrosse

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Posted 17 January 2012 - 12:16 AM

Here is the Eset log:

C:\Program Files\Windows Live\Messenger\msimg32.dll Win32/Toolbar.MyWebSearch application
C:\Program Files\Windows Live\Messenger\riched20.dll Win32/Toolbar.MyWebSearch application
C:\Qoobox\Quarantine\C\WINDOWS\SYSTEM32\DRIVERS\afd.sys.vir a variant of Win32/Rootkit.Kryptik.HQ trojan
C:\System Volume Information\_restore{202550A8-7A33-4BCA-9586-051D24DDBF8F}\RP2\A0002019.sys a variant of Win32/Rootkit.Kryptik.HQ trojan




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