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Can't use window's update or IE, Firefox works.


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#1 hs2000

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Posted 12 January 2012 - 09:38 PM

Dell Dimension 3000, XP Home, SP3

Computer infected (vector unknown) over a year ago and essentially abandoned at that time when it became unusable.

It been sitting since then.

I'm trying to bring it back to life.

When I try to do windows update, it won't work and I get a pop up with the following:

"The instruction at 0x100072b8 referenced at 0x100072b8. The memory could not be read."

Just trying to use IE gives the same result.

Firefox will work and I can navigate about the web with no problem.

Also eventually, a pop up appears with the following:

"Generic Host process for win32 services has encountered a problem and needs to close."

The old existing version of McAfee doesn't seem to want to start.

Any help/guidance/suggestions I can get to bring this back to life would be appreciated.


Thanks!

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#2 Broni

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Posted 13 January 2012 - 12:08 AM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 hs2000

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Posted 13 January 2012 - 12:12 AM

Thank you for the prompt reply; I will follow the procedure you have provided and follow up here as applicable.

#4 hs2000

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Posted 13 January 2012 - 01:20 AM

Oh yeah, good times...dds logs show a tdl4 root kit; gmer crashed on the first run, giving it another go.

#5 hs2000

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Posted 13 January 2012 - 02:01 AM

Ok, more information here




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