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Blocked from using Google and other search engines


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11 replies to this topic

#1 JJM640

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Posted 12 January 2012 - 08:26 PM

Hello,

Here's my issue: I'm helping my sister clean up her laptop. I have a feeling she has a virus, but I'm not very computer savvy. She uses Firefox and for some reason it will not connect with any Google services (i.e. Gmail, Blogger, Google, etc) nor will it allow her on search engines like Bing. It specifically says: "Firefox cannot establish a connection to the server." It'll only let her access Yahoo. Then once she tries to search on Yahoo and click on a link it'll redirect her to some random page that has nothing to do with what she clicked on.

Actions I took: I told her to run Spybot and she said it removed one thing (she forgot to write the name of it) and it seemed to take care of the redirect issues for now, however the Google issue remains and the audio seems to have stopped working, not sure if that's related.

The laptop runs Windows Vista Home Premium

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#2 Broni

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Posted 13 January 2012 - 12:14 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 JJM640

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Posted 13 January 2012 - 06:55 PM

Alright, I'll be doing each thing one after the other. Here's the Security Check:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Windows Firewall Enabled!
avast! Antivirus
AVG Anti-Spyware 7.5
McAfee SecurityCenter
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Ad-Aware
AVG Anti-Spyware 7.5
Spybot - Search & Destroy
Java™ 6 Update 29
Java™ 6 Update 2
Out of date Java installed!
Adobe Flash Player 11.1.102.55
````````````````````````````````
Process Check:
objlist.exe by Laurent

Ad-Aware AAWService.exe
Ad-Aware AAWTray.exe is disabled!
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Alwil Software Avast4 aswUpdSv.exe
McAfee VIRUSS~1 mcshield.exe
McAfee VIRUSS~1 mcsysmon.exe
``````````End of Log````````````

#4 JJM640

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Posted 13 January 2012 - 06:58 PM

Here's Farbar:

Farbar Service Scanner
Ran by Rosie (administrator) on 13-01-2012 at 15:56:15
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
Checking LEGACY_SDRSVC: Attention! Unable to open LEGACY_SDRSVC\0000 registry key. The key does not exist.


System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
The start type of wscsvc service is set to Disabled. The default start type is Auto.
The ImagePath of wscsvc service is OK.
The ServiceDll of wscsvc service is OK.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
===========

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys
[2011-08-10 14:19] - [2011-06-17 12:13] - 0905104 ____A (Microsoft Corporation) 2756186E287139310997090797E0182B

C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll
[2009-09-24 18:57] - [2009-04-10 22:28] - 0061440 ____A (Microsoft Corporation) 1CA6C40261DDC0425987980D0CD2AAAB

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll
[2009-09-24 19:02] - [2009-04-10 22:28] - 0758784 ____A (Microsoft Corporation) 93952506C6D67330367F7E7934B6A02F

C:\Windows\system32\es.dll
[2009-09-24 19:02] - [2009-04-10 22:28] - 0268800 ____A (Microsoft Corporation) 67058C46504BC12D821F38CF99B7B28F

C:\Windows\system32\cryptsvc.dll
[2009-09-24 18:59] - [2009-04-10 22:28] - 0129024 ____A (Microsoft Corporation) FB27772BEAF8E1D28CCD825C09DA939B

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

Edited by JJM640, 13 January 2012 - 08:37 PM.


#5 JJM640

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Posted 13 January 2012 - 07:04 PM

Here's the Mini Tool Box:

MiniToolBox by Farbar
Ran by Rosie (administrator) on 13-01-2012 at 16:00:27
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.http", "127.0.0.1"
"network.proxy.http_port", 56687
"network.proxy.type", 4
========================= Hosts content: =================================


95.64.61.133 www.google.com
95.64.61.134 www.bing.com


========================= IP Configuration: ================================

Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter = Wireless Network Connection (Connected)
Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0) = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Rosie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : socal.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter
Physical Address. . . . . . . . . : 00-16-44-6D-30-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::126:21f2:4b24:a91e%9(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.103(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, January 13, 2012 11:48:48 AM
Lease Expires . . . . . . . . . . : Saturday, January 14, 2012 3:44:46 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 234886724
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-0E-7F-C2-E6-00-A0-D1-83-4B-57
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
Physical Address. . . . . . . . . : 00-A0-D1-89-13-6F
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{0642EFCB-8E53-40C6-82BB-3788A1190ACD}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : socal.rr.com
Description . . . . . . . . . . . : isatap.socal.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 9:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fb:34ff:ddb:3f57:fe98(Preferred)
Link-local IPv6 Address . . . . . : fe80::34ff:ddb:3f57:fe98%10(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 74.125.224.212
74.125.224.208
74.125.224.209
74.125.224.210
74.125.224.211



Pinging google.com [74.125.224.243] with 32 bytes of data:

Reply from 74.125.224.243: bytes=32 time=17ms TTL=54

Reply from 74.125.224.243: bytes=32 time=16ms TTL=54



Ping statistics for 74.125.224.243:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 16ms, Maximum = 17ms, Average = 16ms

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 98.137.149.56
98.139.180.149
209.191.122.70
72.30.2.43



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=62ms TTL=50

Reply from 209.191.122.70: bytes=32 time=74ms TTL=50



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 62ms, Maximum = 74ms, Average = 68ms

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time=2ms TTL=128

Reply from 127.0.0.1: bytes=32 time=2ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 2ms, Maximum = 2ms, Average = 2ms

===========================================================================
Interface List
9 ...00 16 44 6d 30 ef ...... Realtek RTL8187B Wireless 802.11g 54Mbps USB 2.0 Network Adapter
8 ...00 a0 d1 89 13 6f ...... Realtek RTL8101E Family PCI-E Fast Ethernet NIC (NDIS 6.0)
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.{0642EFCB-8E53-40C6-82BB-3788A1190ACD}
15 ...00 00 00 00 00 00 00 e0 isatap.socal.rr.com
10 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.103 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.103 281
192.168.1.103 255.255.255.255 On-link 192.168.1.103 281
192.168.1.255 255.255.255.255 On-link 192.168.1.103 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.103 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.103 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
10 18 ::/0 On-link
1 306 ::1/128 On-link
10 18 2001::/32 On-link
10 266 2001:0:5ef5:79fb:34ff:ddb:3f57:fe98/128
On-link
9 281 fe80::/64 On-link
10 266 fe80::/64 On-link
9 281 fe80::126:21f2:4b24:a91e/128
On-link
10 266 fe80::34ff:ddb:3f57:fe98/128
On-link
1 306 ff00::/8 On-link
10 266 ff00::/8 On-link
9 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 06 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 07 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 27 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 28 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/13/2012 00:02:32 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Fix it 50735 -- Error 1314. The specified path '%APPDATA%\' is unavailable.

Error: (01/13/2012 00:01:53 PM) (Source: System Restore) (User: )
Description: Failed to create restore point on volume (Process = C:\Windows\system32\svchost.exe -k netsvcs; Descripton = Windows Update; Hr = 0x800423f4).

Error: (01/13/2012 00:01:53 PM) (Source: SPP) (User: )
Description: Shadow copy creation failed because of error reported by ASR Writer.

More info: The parameter is incorrect. (0x80070057).

Error: (01/13/2012 00:00:42 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid. hr = 0x80070539.


Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {26521a3b-7ca8-40b4-ba07-e3b508151815}

Error: (01/12/2012 09:03:03 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 11f8
Start Time: 01ccd1a6f5516d43
Termination Time: 0

Error: (01/12/2012 08:14:39 PM) (Source: Application Error) (User: )
Description: Faulting application mbamgui.exe, version 1.60.0.8, time stamp 0x4eea3ae4, faulting module mbamgui.exe, version 1.60.0.8, time stamp 0x4eea3ae4, exception code 0x40000015, fault offset 0x00010119,
process id 0xf50, application start time 0xmbamgui.exe0.

Error: (01/12/2012 07:53:50 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: f10
Start Time: 01ccd19581970603
Termination Time: 0

Error: (01/12/2012 05:49:18 PM) (Source: Application Hang) (User: )
Description: The program explorer.exe version 6.0.6002.18005 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Problem Reports and Solutions control panel.
Process ID: 7e0
Start Time: 01ccd1833ef4b983
Termination Time: 15212

Error: (01/12/2012 03:21:26 PM) (Source: Application Error) (User: )
Description: Faulting application firefox.exe, version 8.0.1.4341, time stamp 0x4ec9a124, faulting module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb73436, exception code 0xc0000005, fault offset 0x00039548,
process id 0x12c4, application start time 0xfirefox.exe0.

Error: (01/12/2012 03:18:14 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Fix it 50735 -- Error 1314. The specified path '%APPDATA%\' is unavailable.


System errors:
=============
Error: (01/13/2012 02:42:53 PM) (Source: Server) (User: )
Description: The server could not bind to the transport \Device\NetbiosSmb because another computer on the network has the same name. The server could not start.

Error: (01/13/2012 00:09:21 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: 0x80070643Security Update for Windows Vista (KB2633171){F9D06BF4-DB89-4D3A-A64F-A0A2F31439F8}101

Error: (01/13/2012 00:09:21 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: 0x80070002Update for Microsoft .NET Framework 4 on Windows XP, Windows Server 2003, Windows Vista, Windows 7, Windows Server 2008 x86 (KB2468871){596ADB47-108D-482D-85BA-A513621434B7}100

Error: (01/13/2012 11:58:41 AM) (Source: Service Control Manager) (User: )
Description: Windows Update

Error: (01/13/2012 11:57:49 AM) (Source: Service Control Manager) (User: )
Description: 30000Schedule

Error: (01/13/2012 11:57:49 AM) (Source: Service Control Manager) (User: )
Description: 30000SENS

Error: (01/13/2012 11:53:02 AM) (Source: Service Control Manager) (User: )
Description: 30000Microsoft .NET Framework NGEN v4.0.30319_X86

Error: (01/13/2012 11:50:30 AM) (Source: Service Control Manager) (User: )
Description: SAP Agent%%126

Error: (01/13/2012 11:50:30 AM) (Source: Service Control Manager) (User: )
Description: Parallel port driver%%1058

Error: (01/13/2012 11:50:30 AM) (Source: Service Control Manager) (User: )
Description: avast! Antivirus%%1053


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Ad-Aware (Version: 7.1.0.7)
Adobe AIR (Version: 3.1.0.4880)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Adobe Reader 8.3.1 (Version: 8.3.1)
Adobe Shockwave Player 11.6 (Version: 11.6.3.633)
Any Video Converter 3.0.1
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.1.0.62)
Apple Software Update (Version: 2.1.3.127)
ArcSoft PhotoImpression 5
ArcSoft VideoImpression 2
ATI Catalyst Install Manager (Version: 3.0.641.0)
avast! Antivirus (Version: 4.8)
AVG Anti-Spyware 7.5
Avidemux 2.5 (32-bit) (Version: 2.5.4.7200)
Bandisoft MPEG-1 Decoder
Bing Bar (Version: 7.0.850.0)
Bluetooth Stack for Windows by Toshiba (Version: v5.10.14(T))
Bonjour (Version: 2.0.2.0)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2007.0727.2307.39475)
Catalyst Control Center Graphics Full Existing (Version: 2007.0727.2307.39475)
Catalyst Control Center Graphics Full New (Version: 2007.0727.2307.39475)
Catalyst Control Center Graphics Light (Version: 2007.0727.2307.39475)
Catalyst Control Center Graphics Previews Vista (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Chinese Standard (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Chinese Traditional (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Czech (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Danish (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Dutch (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Finnish (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization French (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization German (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Greek (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Hungarian (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Italian (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Japanese (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Korean (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Norwegian (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Polish (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Portuguese (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Russian (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Spanish (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Swedish (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Thai (Version: 2007.0727.2307.39475)
Catalyst Control Center Localization Turkish (Version: 2007.0727.2307.39475)
ccc-core-static (Version: 2007.0727.2307.39475)
ccc-utility (Version: 2007.0727.2307.39475)
CCC Help Chinese Standard (Version: 2007.0727.2306.39475)
CCC Help Chinese Traditional (Version: 2007.0727.2306.39475)
CCC Help Czech (Version: 2007.0727.2306.39475)
CCC Help Danish (Version: 2007.0727.2306.39475)
CCC Help Dutch (Version: 2007.0727.2306.39475)
CCC Help English (Version: 2007.0727.2306.39475)
CCC Help Finnish (Version: 2007.0727.2306.39475)
CCC Help French (Version: 2007.0727.2306.39475)
CCC Help German (Version: 2007.0727.2306.39475)
CCC Help Greek (Version: 2007.0727.2306.39475)
CCC Help Hungarian (Version: 2007.0727.2306.39475)
CCC Help Italian (Version: 2007.0727.2306.39475)
CCC Help Japanese (Version: 2007.0727.2306.39475)
CCC Help Korean (Version: 2007.0727.2306.39475)
CCC Help Norwegian (Version: 2007.0727.2306.39475)
CCC Help Polish (Version: 2007.0727.2306.39475)
CCC Help Portuguese (Version: 2007.0727.2306.39475)
CCC Help Russian (Version: 2007.0727.2306.39475)
CCC Help Spanish (Version: 2007.0727.2306.39475)
CCC Help Swedish (Version: 2007.0727.2306.39475)
CCC Help Thai (Version: 2007.0727.2306.39475)
CCC Help Turkish (Version: 2007.0727.2306.39475)
CD/DVD Drive Acoustic Silencer (Version: 2.01.03)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Download Updater (AOL LLC)
Drivers Install For Linksys Easylink Advisor (Version: 2.0.9)
DVD MovieFactory for TOSHIBA (Version: 5.3)
Fiesta (Version: 10.0.0320)
Final Draft 7 (Version: 7.1.3.42)
FinePixViewer Ver.3.2 (Version: 3.2)
GIMP 2.6.8
Google Desktop (Version: -)
ImageMixer VCD for FinePix
iTunes (Version: 9.2.0.61)
Java™ 6 Update 2 (Version: 1.6.0.20)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 14.0.8117.416)
LADSPA_plugins-win-0.4.15
Last.fm 1.5.4.27091
Linksys EasyLink Advisor 1.6 (0032)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
McAfee SecurityCenter
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 5.0.61118.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Works (Version: 9.7.0621)
Microsoft XML Parser (Version: 8.20.8730.4)
MobileMe Control Panel (Version: 3.0.0.101)
Mozilla Firefox 8.0.1 (x86 en-US) (Version: 8.0.1)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Napster Burn Engine (Version: 3.5.0000)
Norton Security Scan (Version: 2.7.0.52)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
OpenOffice.org 3.2 (Version: 3.2.9483)
PC Tools Registry Mechanic 11.0 (Version: 11.0)
QuickBooks Financial Center (Version: 1.00.0000)
QuickTime (Version: 7.69.80.9)
Realtek 8169 PCI, 8168 and 8101E PCIe Ethernet Network Card Driver for Windows Vista (Version: 1.00.0000)
Realtek High Definition Audio Driver (Version: 6.0.1.5464)
REALTEK RTL8187B Wireless LAN Driver (Version: Package:1.00.0008 Driver:6.1089.601.2007)
RICOH R5C83x/84x Flash Media Controller Driver Ver.3.51.01 (Version: 3.51.01)
SAMSUNG Video Codec 1.2.5009 (Version: 1.2.5009)
Skins (Version: 2007.0727.2307.39475)
Spybot - Search & Destroy (Version: 1.6.0)
swMSM (Version: 12.0.0.1)
Synaptics Pointing Device Driver (Version: 10.0.11.1)
TomTom HOME 2.7.2.1825 (Version: 2.7.2.1825)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
TOSHIBA Assist (Version: 2.01.05)
TOSHIBA ConfigFree (Version: 7.00.32)
TOSHIBA Disc Creator (Version: 2.0.0.8)
TOSHIBA DVD PLAYER (Version: 1.10.08)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Hardware Setup (Version: 2.00.06)
Toshiba Registration (Version: 1.00.0000)
TOSHIBA SD Memory Utilities (Version: 1.8.1.1)
TOSHIBA Software Modem (Version: 2.1.77 (SM2177ALD04))
TOSHIBA Software Upgrades (Version: 4.2)
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.02)
TOSHIBA Value Added Package (Version: 1.0.28)
Unity Web Player (Version: 2.5.1b3_716)
Viewpoint Media Player
Visual C++ 8.0 Runtime Setup Package (Version: 1.0.0.0)
Winbond CIR Device Drivers (Version: 7.60.1003)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Movie Maker (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Encoder 9 Series
Windows Media Encoder 9 Series (Version: 9.00.3374)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
Windows Movie Maker 2.6 (Version: 2.6.4040.0)
WinRAR archiver
Yontoo Layers Runtime 1.10.01 (Version: 1.10.01)
YOUNTEL-UMS Driver Install 1.0

========================= Memory info: ===================================

Percentage of memory in use: 84%
Total physical RAM: 893.32 MB
Available physical RAM: 142.57 MB
Total Pagefile: 2048.96 MB
Available Pagefile: 522.36 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.09 MB

========================= Partitions: =====================================

1 Drive c: (SQ004513V03) (Fixed) (Total:73.06 GB) (Free:24.48 GB) NTFS

========================= Users: ========================================

User accounts for \\ROSIE-PC

Administrator Guest Rosie


**** End of log ****

Edited by JJM640, 13 January 2012 - 08:38 PM.


#6 JJM640

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Posted 13 January 2012 - 07:54 PM

Here's Malwarebytes:

Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.12.05

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 8.0.6001.19120
Rosie :: ROSIE-PC [administrator]

Protection: Enabled

1/13/2012 4:05:38 PM
mbam-log-2012-01-13 (16-05-38).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 177823
Time elapsed: 21 minute(s), 2 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)



Here's aswMBR:

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-13 16:31:38
-----------------------------
16:31:38.626 OS Version: Windows 6.0.6002 Service Pack 2
16:31:38.626 Number of processors: 2 586 0x6801
16:31:38.631 ComputerName: ROSIE-PC UserName: Rosie
16:31:51.328 Initialize success
16:33:47.197 AVAST engine defs: 12011301
16:34:07.407 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
16:34:07.410 Disk 0 Vendor: Hitachi_HTS541680J9SA00 SB2OC7DP Size: 76319MB BusType: 3
16:34:07.449 Disk 0 MBR read successfully
16:34:07.452 Disk 0 MBR scan
16:34:07.810 Disk 0 MBR:Pihar [Rtk]
16:34:07.814 Disk 0 Windows VISTA default MBR code found via API
16:34:07.818 Disk 0 MBR hidden
16:34:07.836 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
16:34:07.880 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 74815 MB offset 3074048
16:34:07.895 Disk 0 MBR [possible unknown bootkit@MBR] **ROOTKIT**
16:34:07.900 Disk 0 trace - called modules:
16:34:07.906 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll >>UNKNOWN [0x8534e4c0]<<
16:34:07.912 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x845cc488]
16:34:07.991 3 CLASSPNP.SYS[8257a8b3] -> nt!IofCallDriver -> [0x84464f08]
16:34:08.000 5 acpi.sys[8060d6bc] -> nt!IofCallDriver -> [0x8447b5e0]
16:34:08.007 \Driver\atapi[0x8521b3e8] -> IRP_MJ_CREATE -> 0x8534e4c0
16:34:08.738 AVAST engine scan C:\Windows
16:34:32.463 AVAST engine scan C:\Windows\system32
16:36:31.284 File: C:\Windows\system32\kernel320.dll **INFECTED** Win32:Suprchu [Adw]
16:39:40.078 AVAST engine scan C:\Windows\system32\drivers
16:40:15.068 AVAST engine scan C:\Users\Rosie
16:47:24.620 Disk 0 MBR has been saved successfully to "C:\Program Files\Mozilla Firefox\MBR.dat"
16:47:24.661 The log file has been saved successfully to "C:\Program Files\Mozilla Firefox\aswMBR.txt"
aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-13 16:31:38
-----------------------------
16:31:38.626 OS Version: Windows 6.0.6002 Service Pack 2
16:31:38.626 Number of processors: 2 586 0x6801
16:31:38.631 ComputerName: ROSIE-PC UserName: Rosie
16:31:51.328 Initialize success
16:33:47.197 AVAST engine defs: 12011301
16:34:07.407 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
16:34:07.410 Disk 0 Vendor: Hitachi_HTS541680J9SA00 SB2OC7DP Size: 76319MB BusType: 3
16:34:07.449 Disk 0 MBR read successfully
16:34:07.452 Disk 0 MBR scan
16:34:07.810 Disk 0 MBR:Pihar [Rtk]
16:34:07.814 Disk 0 Windows VISTA default MBR code found via API
16:34:07.818 Disk 0 MBR hidden
16:34:07.836 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
16:34:07.880 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 74815 MB offset 3074048
16:34:07.895 Disk 0 MBR [possible unknown bootkit@MBR] **ROOTKIT**
16:34:07.900 Disk 0 trace - called modules:
16:34:07.906 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll >>UNKNOWN [0x8534e4c0]<<
16:34:07.912 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x845cc488]
16:34:07.991 3 CLASSPNP.SYS[8257a8b3] -> nt!IofCallDriver -> [0x84464f08]
16:34:08.000 5 acpi.sys[8060d6bc] -> nt!IofCallDriver -> [0x8447b5e0]
16:34:08.007 \Driver\atapi[0x8521b3e8] -> IRP_MJ_CREATE -> 0x8534e4c0
16:34:08.738 AVAST engine scan C:\Windows
16:34:32.463 AVAST engine scan C:\Windows\system32
16:36:31.284 File: C:\Windows\system32\kernel320.dll **INFECTED** Win32:Suprchu [Adw]
16:39:40.078 AVAST engine scan C:\Windows\system32\drivers
16:40:15.068 AVAST engine scan C:\Users\Rosie
16:47:24.620 Disk 0 MBR has been saved successfully to "C:\Program Files\Mozilla Firefox\MBR.dat"
16:47:24.661 The log file has been saved successfully to "C:\Program Files\Mozilla Firefox\aswMBR.txt"
16:51:10.530 Disk 0 MBR has been saved successfully to "C:\Program Files\Mozilla Firefox\MBR.dat"
16:51:10.606 The log file has been saved successfully to "C:\Program Files\Mozilla Firefox\aswMBR.txt"
aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-13 16:31:38
-----------------------------
16:31:38.626 OS Version: Windows 6.0.6002 Service Pack 2
16:31:38.626 Number of processors: 2 586 0x6801
16:31:38.631 ComputerName: ROSIE-PC UserName: Rosie
16:31:51.328 Initialize success
16:33:47.197 AVAST engine defs: 12011301
16:34:07.407 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-0
16:34:07.410 Disk 0 Vendor: Hitachi_HTS541680J9SA00 SB2OC7DP Size: 76319MB BusType: 3
16:34:07.449 Disk 0 MBR read successfully
16:34:07.452 Disk 0 MBR scan
16:34:07.810 Disk 0 MBR:Pihar [Rtk]
16:34:07.814 Disk 0 Windows VISTA default MBR code found via API
16:34:07.818 Disk 0 MBR hidden
16:34:07.836 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
16:34:07.880 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 74815 MB offset 3074048
16:34:07.895 Disk 0 MBR [possible unknown bootkit@MBR] **ROOTKIT**
16:34:07.900 Disk 0 trace - called modules:
16:34:07.906 ntkrnlpa.exe CLASSPNP.SYS disk.sys acpi.sys hal.dll >>UNKNOWN [0x8534e4c0]<<
16:34:07.912 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x845cc488]
16:34:07.991 3 CLASSPNP.SYS[8257a8b3] -> nt!IofCallDriver -> [0x84464f08]
16:34:08.000 5 acpi.sys[8060d6bc] -> nt!IofCallDriver -> [0x8447b5e0]
16:34:08.007 \Driver\atapi[0x8521b3e8] -> IRP_MJ_CREATE -> 0x8534e4c0
16:34:08.738 AVAST engine scan C:\Windows
16:34:32.463 AVAST engine scan C:\Windows\system32
16:36:31.284 File: C:\Windows\system32\kernel320.dll **INFECTED** Win32:Suprchu [Adw]
16:39:40.078 AVAST engine scan C:\Windows\system32\drivers
16:40:15.068 AVAST engine scan C:\Users\Rosie
16:47:24.620 Disk 0 MBR has been saved successfully to "C:\Program Files\Mozilla Firefox\MBR.dat"
16:47:24.661 The log file has been saved successfully to "C:\Program Files\Mozilla Firefox\aswMBR.txt"
16:51:10.530 Disk 0 MBR has been saved successfully to "C:\Program Files\Mozilla Firefox\MBR.dat"
16:51:10.606 The log file has been saved successfully to "C:\Program Files\Mozilla Firefox\aswMBR.txt"
17:08:11.882 AVAST engine scan C:\ProgramData
17:12:38.861 Scan finished successfully
17:28:38.020 Disk 0 MBR has been saved successfully to "C:\Program Files\Mozilla Firefox\MBR.dat"
17:28:38.134 The log file has been saved successfully to "C:\Program Files\Mozilla Firefox\aswMBR.txt"

Edited by JJM640, 13 January 2012 - 08:38 PM.


#7 Broni

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Posted 13 January 2012 - 08:29 PM

Please repost all logs without spoilers.

At the same time....
You're running two AV programs, Avast and AVG.
One of them has to go.
If AVG use AVG Remover to uninstall it: http://www.avg.com/us-en/utilities

Uninstall AVG Anti-Spyware 7.5, which is no longer functional.

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#8 JJM640

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Posted 13 January 2012 - 08:42 PM

Sorry about that. I removed the spoilers and took care of AVG

#9 Broni

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Posted 13 January 2012 - 09:00 PM

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

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#10 JJM640

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Posted 13 January 2012 - 09:09 PM

Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows Vista Home Premium Edition Service Pack 2 (build 6
002), 32-bit

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`5dd00000

Size Device Name MBR Status
--------------------------------------------
74 GB \\.\PhysicalDrive0 Controlled by rootkit!

Boot code on some of your physical disks is hidden by a rootkit.
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]

#11 Broni

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Posted 13 January 2012 - 09:13 PM

You're infected seriously enough to get more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#12 JJM640

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Posted 14 January 2012 - 02:51 PM

Thanks for all your help Broni. I followed all the steps and posted a new topic.




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