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two questions please


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4 replies to this topic

#1 gry4

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Posted 12 January 2012 - 05:43 PM

Using a "new" dialup pc...dont know operating system, nor where to look...

Problems are....there is no BCC line when I send Yahoo mail.

Problem 2 is...a couple times a day when online I get a box that pops uo
saying "RUNTIME ERROR R6025 pure virtual function call"
Google "fixes" are large mb d/loads, with followup larger mb d/loads asking
for money to fix this thing..registry error ,they say.
This runtime error does nothing unless I click on it..then it closes and page(s)
I'm on. Surely, there must be an easy way to fix this?

Additional help request.
I had info on the old computer how to "increase" dialup speed using
RUN...CMD...>>?
I've lost all that info from the old computer.

The above three are my current problems, if you can assist me...THANK YOU!!!

Edited by hamluis, 12 January 2012 - 06:59 PM.
Moved from XP to Am I Infected.


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#2 hamluis

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Posted 12 January 2012 - 06:59 PM

You may be infected, I am moving your topic to an appropriate malware forum for a look by the more knowledgeable.

Louis

#3 boopme

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Posted 12 January 2012 - 07:49 PM

Hello..
"Runtime error R6025 Pure Virtual Function Call," usually means the program you are using has been corrupted in some way and will need to be deleted and then re-installed.

Lets get some onfo about your system and run a malware scan.

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 gry4

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Posted 12 January 2012 - 09:18 PM

Gotta do malwarebyes later...mb too big for this rinky dink computer

MiniToolBox by Farbar
Ran by GP (administrator) on 12-01-2012 at 19:07:47
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is enabled.
ProxyServer: http=localhost:8080

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom NetXtreme 57xx Gigabit Controller = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : none-6747bc8e7d

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller

Physical Address. . . . . . . . . : 00-13-72-19-3C-AE



PPP adapter PeoplePC Online:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface

Physical Address. . . . . . . . . : 00-53-45-00-00-00

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 4.240.198.240

Subnet Mask . . . . . . . . . . . : 255.255.255.255

Default Gateway . . . . . . . . . : 4.240.198.240

DNS Servers . . . . . . . . . . . : 207.69.188.167

207.69.188.166

NetBIOS over Tcpip. . . . . . . . : Disabled

Server: rns3.peoplepc.com
Address: 207.69.188.167

Name: google.com
Addresses: 74.125.115.103, 74.125.115.106, 74.125.115.104, 74.125.115.105
74.125.115.147, 74.125.115.99



Pinging google.com [74.125.113.105] with 32 bytes of data:



Reply from 74.125.113.105: bytes=32 time=783ms TTL=49

Reply from 74.125.113.105: bytes=32 time=805ms TTL=49



Ping statistics for 74.125.113.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 783ms, Maximum = 805ms, Average = 794ms

Server: rns3.peoplepc.com
Address: 207.69.188.167

Name: yahoo.com
Addresses: 72.30.2.43, 98.137.149.56, 98.139.180.149, 209.191.122.70


Here's the mini box result...
Pinging yahoo.com [98.139.180.149] with 32 bytes of data:



Reply from 98.139.180.149: bytes=32 time=445ms TTL=46

Reply from 98.139.180.149: bytes=32 time=389ms TTL=46



Ping statistics for 98.139.180.149:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 389ms, Maximum = 445ms, Average = 417ms

Server: rns3.peoplepc.com
Address: 207.69.188.167

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 72 19 3c ae ...... Broadcom NetXtreme 57xx Gigabit Controller - Packet Scheduler Miniport
0x20004 ...00 53 45 00 00 00 ...... WAN (PPP/SLIP) Interface
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 4.240.198.240 4.240.198.240 1
4.240.198.240 255.255.255.255 127.0.0.1 127.0.0.1 50
4.255.255.255 255.255.255.255 4.240.198.240 4.240.198.240 50
63.215.26.195 255.255.255.255 4.240.198.240 4.240.198.240 1
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
224.0.0.0 240.0.0.0 4.240.198.240 4.240.198.240 1
255.255.255.255 255.255.255.255 4.240.198.240 4.240.198.240 1
255.255.255.255 255.255.255.255 4.240.198.240 2 1
Default Gateway: 4.240.198.240
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/12/2012 07:02:36 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/12/2012 03:59:29 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/12/2012 03:14:32 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.5512, faulting module mshtml.dll, version 6.0.2900.5512, fault address 0x000721a2.
Processing media-specific event for [iexplore.exe!ws!]

Error: (01/12/2012 03:13:35 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.5512, faulting module mshtml.dll, version 6.0.2900.5512, fault address 0x000721a2.
Processing media-specific event for [iexplore.exe!ws!]

Error: (01/08/2012 03:54:40 AM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/04/2012 11:02:14 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.5512, faulting module protctie.dll, version 4.2.190.0, fault address 0x000081a7.
Processing media-specific event for [iexplore.exe!ws!]

Error: (01/02/2012 08:24:33 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/01/2012 11:22:27 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.5512, faulting module mshtml.dll, version 6.0.2900.5512, fault address 0x002602bb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (01/01/2012 10:39:45 AM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 6.0.2900.5512, faulting module mshtml.dll, version 6.0.2900.5512, fault address 0x002602bb.
Processing media-specific event for [iexplore.exe!ws!]

Error: (12/31/2011 10:33:09 PM) (Source: Application Hang) (User: )
Description: Hanging application IEXPLORE.EXE, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (01/12/2012 06:36:06 PM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/12/2012 00:36:37 PM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/12/2012 10:49:02 AM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/12/2012 10:10:58 AM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/12/2012 08:30:20 AM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/11/2012 10:03:45 PM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/11/2012 06:27:15 PM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/11/2012 01:14:24 PM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/11/2012 11:04:08 AM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193

Error: (01/11/2012 08:17:39 AM) (Source: Service Control Manager) (User: )
Description: The XAudioService service failed to start due to the following error:
%%193


Microsoft Office Sessions:
=========================
Error: (01/12/2012 07:02:36 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.5512hungapp0.0.0.000000000

Error: (01/12/2012 03:59:29 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.5512hungapp0.0.0.000000000

Error: (01/12/2012 03:14:32 PM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.5512mshtml.dll6.0.2900.5512000721a2

Error: (01/12/2012 03:13:35 PM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.5512mshtml.dll6.0.2900.5512000721a2

Error: (01/08/2012 03:54:40 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.5512hungapp0.0.0.000000000

Error: (01/04/2012 11:02:14 AM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.5512protctie.dll4.2.190.0000081a7

Error: (01/02/2012 08:24:33 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.5512hungapp0.0.0.000000000

Error: (01/01/2012 11:22:27 AM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.5512mshtml.dll6.0.2900.5512002602bb

Error: (01/01/2012 10:39:45 AM) (Source: Application Error)(User: )
Description: iexplore.exe6.0.2900.5512mshtml.dll6.0.2900.5512002602bb

Error: (12/31/2011 10:33:09 PM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE6.0.2900.5512hungapp0.0.0.000000000


=========================== Installed Programs ============================

Adobe Flash Player ActiveX (Version: 9.0.124.0)
Dell Resource CD (Version: 1.00.0000)
Generic SoftK56 Data Fax Modem
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4299)
Intel® PROSet for Wired Connections (Version: 9.30.0000)
MWSnap 3 (Version: 3.0.0.74)
PeoplePC Online (Version: 8.3.0.0)
PeoplePC PeoplePal Toolbar
PeoplePC Simple Switch (Version: 2.0.0.0)
SoundMAX (Version: 5.12.01.7000)
VLC media player 1.1.11 (Version: 1.1.11)
WebFldrs XP (Version: 9.50.7523)
Windows Support Tools (Version: 5.1.2600.2180)

========================= Devices: ================================

Name: SM Bus Controller
Description: SM Bus Controller
Class Guid: {4D36E97E-E325-11CE-BFC1-08002BE10318}
Manufacturer:
Service:
Problem: : The drivers for this device are not installed. (Code 28)
Resolution: To install the drivers for this device, click "Update Driver", which starts the Hardware Update wizard.


========================= Memory info: ===================================

Percentage of memory in use: 17%
Total physical RAM: 2038.07 MB
Available physical RAM: 1673.61 MB
Total Pagefile: 3934.71 MB
Available Pagefile: 3664.41 MB
Total Virtual: 2047.88 MB
Available Virtual: 1972.49 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:74.5 GB) (Free:67.55 GB) NTFS

========================= Users: ========================================

User accounts for \\NONE-6747BC8E7D

Administrator GP Guest
HelpAssistant SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#5 boopme

boopme

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Posted 12 January 2012 - 10:11 PM

Your Operating Systen is... Microsoft Windows XP Professional Service Pack 3 (X86)
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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