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Internet Is On But Browsers Dont Work


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16 replies to this topic

#1 ALplusEX

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Posted 12 January 2012 - 05:34 PM

Had this problem for about a week now on my desktop computer. My internet is on, i can tell because im on my laptop right now. Also can tell when i click on Network Connections, it says its connected.


I tried to do the IP renew, but the command prompt gave me an error.


Any help would be greatly appreciated.

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#2 Broni

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Posted 12 January 2012 - 06:54 PM

Welcome aboard Posted Image

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

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#3 ALplusEX

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Posted 12 January 2012 - 09:22 PM

Farbar Service Scanner
Ran by Alex (administrator) on 12-01-2012 at 18:20:46
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========
BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".
Checking LEGACY_BITS: Attention! Unable to open LEGACY_BITS\0000 registry key. The key does not exist.


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll
[2008-04-13 20:41] - [2008-04-13 20:41] - 0246272 ____A (Microsoft Corporation) 19A799805B24990867B00C120D300C3A

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) NetBT(5) PSched(7) Tcpip(3)
0x0700000004000000010000000200000003000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****

#4 ALplusEX

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Posted 12 January 2012 - 09:23 PM

I should add I just installed Windows XP again on this computer.... and now I cant even get a connection to the internet. Before I could see I had a connection and the browsers just didnt work, but now I cant even create a connection. Its not picking up the connected ethernet cable.

Edited by ALplusEX, 12 January 2012 - 09:24 PM.


#5 Broni

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Posted 12 January 2012 - 10:16 PM

You reinstalled before FSS log or after?

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#6 ALplusEX

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Posted 12 January 2012 - 10:20 PM

Installed it before I did the log.

#7 ALplusEX

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Posted 12 January 2012 - 10:41 PM

I wouldve did the log before I installed but i was in the middle of installing when I saw your reply.

#8 Broni

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Posted 12 January 2012 - 11:14 PM

What kind of disk did you use to reinstall Windows?
Did you install all necessary drivers?

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#9 ALplusEX

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Posted 13 January 2012 - 03:41 AM

I didnt install any drivers.


What kind of driver should I be looking for? One for my specific modem or just a basic internet one.

#10 Broni

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Posted 13 January 2012 - 11:40 AM

What kind of disk did you use to reinstall Windows?

...

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#11 ALplusEX

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Posted 13 January 2012 - 03:15 PM

I used a disk that had a windows xp iso on it.

#12 Broni

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Posted 13 January 2012 - 03:36 PM

Torrents?

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#13 ALplusEX

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Posted 13 January 2012 - 04:07 PM

Yes.

#14 ALplusEX

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Posted 13 January 2012 - 04:41 PM

Well just check my drivers and my Ethernet Controller Driver is not installed.


Do I need a computer specific driver? Or a motherboard specific driver?

#15 Broni

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Posted 13 January 2012 - 04:46 PM

Unfortunately I can't help you until you reinstall Windows using legit disk.

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