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This folder is empty


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#1 StandBack

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Posted 12 January 2012 - 05:19 PM

Hi,

I got hit by... Rogue.FakeHDD & Rootkit.Dropper .... after being on Chat with Dell for hours I decided to reinstall my OS (Windows 7 Pro).. That went fine but I hooked up my external hard drive & when I click on Computer it shows in the Hard Disk Drives (2) and shows my Local Disk (C:) drive with a little data in there (just installed) & I have my External (F:) drive. The External (F:) shows "2.57 GB free of 74.5 GB" with the bar almost full... But when I click on the drive is says "This folder is empty". It was connected when I got hit... I scanned the drive with Trend Micro Security Agent and no problem. Any ideas where these files are???

THANK YOU!

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#2 BushPilot

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Posted 12 January 2012 - 06:43 PM

Fake AV programs always make victims think that the apocalypse of computers just hit them. One of the things that many of these programs do is set most of the file attributes on a PC to "hidden" so that the end-user believes they have, or will, lose all there data. It is quite clever and I have had several clients who have entered credit card info for that very reason. I'm glad you haven't done that. All you need to find is a CMD script that changes all the file attributes on the computer back to default. I can't give you the one I use because it is proprietary but that is what you need and all will be well again. Maybe another member knows of one?

#3 boopme

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Posted 12 January 2012 - 08:16 PM

Hello and welcome . Do NOT run a temp file or Registry cleaner now.

This infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.



Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode
>>>
Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

>>>
Please download TDSSKiller.zip and and extract it.
  • Run TDSSKiller.exe.
  • Click Start scan.
  • When it is finished the utility outputs a list of detected objects with description.
    The utility automatically selects an action (Cure or Delete) for malicious objects.
    The utility prompts the user to select an action to apply to suspicious objects (Skip, by default). Let the options as it is and click Continue
  • Let reboot if needed and tell me if the tool needed a reboot.
  • Click on Report and post the contents of the text file that will open.

    Note: By default, the utility outputs the log into system disk (it is usually the disk with installed operating system, C:\) root folder. The Log have a name like: TDSSKiller.Version_Date_Time_log.txt.

>>>
Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1 <<<== Use this one first.

Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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#4 StandBack

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Posted 13 January 2012 - 09:44 AM

WOW!! boopme you are the "man or woman" WOW!! I just clicked on the unhide.exe with one ext. hd plugged in, clicked on the drive and #^%#^$# all files were there!! WOW!! I owe you a drink! If you are in Miami (ever) - hit me up! The RKill stuff looks a little bit big time, is it needed? I did run Malwarebytes and all is good.. I see you are a fellow NJer - I was born in East Orange lived in Maplewood!! Peace be with you! :thumbup2: :thumbup2: :clapping: :clapping:

#5 boopme

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Posted 13 January 2012 - 03:30 PM

Hy, Great. I've a cousin in Homestead..

The Rkill is just an app to runn,yakes 5 min.. its stops a built in list of malwares from running so that MBAM can clean them off. Otherwise it can't remove them,

I'm in Englewood Cliffs
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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