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Ping really high during gaming


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#1 killerx525

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Posted 12 January 2012 - 10:09 AM

Hi, during gaming my ping is really high. The game i play is Team Fortress 2 and the server is located in Sydney which is the next state to my state. My friends and cousin who are in my state have lower ping when playing on the server. I am on cable internet with 500GB of internet bandwidth per month, here is the plan i am on. My ISP has supplied my a free router which is a Netgear CG3000 and it is a modified by my ISP, so i can't up date the firmware of it unless my ISP decides to release one. Also this is my second router i am on, my first one was a different model and that one was supplied by my ISP. When playing i never download anything or do anything else on the internet so that can't be the cause of high ping. During the evening my ping goes above 130ms+ but as it get late like around 11:30PM, my ping slowly starts to drop. In the morning my ping is perfectly fine. I have called my ISP about this horrible ping issue and they booked me a engineer to come to my place to check the "lines". The engineer came over and he found that there was a fault in the line in which he started to replaced it but this has not lowered my ping down.

Posted Image
As you can see, this is the signal status. The engineer said my SNR was above 50 and it could possibly be causing all these problems. So after that replacement of the line outside of my house, the SNR is much lower which is good but it does not fix my ping issue.

The games i play are played on a my gaming desktop which is connected via a Lan cable. My gaming desktop is in my signature and it can run the game easily. Also when playing other games i get that same high ping. So my cousin, he lives in the same suburb as i do and he has the same internet plan like i do but his using a separate modem and router and his ping is around 20ms compared to my 130ms+. I was thinking of buying my own router like this one and using a separate modem but i am not sure if this would lower my ping down or not. Also my ISP has checked the Netgear router if there is anything wrong with it and it's the same for the engineer when he checked it, nothing wrong with the router. I have tried restarting my router but the ping is still high unfortunately.

Morning: Speedtest.net / Pingtest.net results = Good
Posted Image Posted Image

I will upload the evening results as soon as possible. Please help, this really annoying and it's unfair to other gamers when i have high ping they get a unequal chance of winning in the game.

Edit: Just to note, above 100ms is not good for gaming since you actually lag and the other gamers see you lag. Also all the speedtest and pingtest were done in Firefox browser.

Edited by killerx525, 12 January 2012 - 10:42 AM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


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#2 cryptodan

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Posted 12 January 2012 - 10:25 AM

What is the IP of the server you are connecting to?

#3 killerx525

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Posted 12 January 2012 - 10:28 AM

203.14.173.245

http://steamcommunity.com/groups/GGAust

There are 3 servers and i get high ping on all of them :(

Edited by killerx525, 12 January 2012 - 10:30 AM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#4 cryptodan

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Posted 12 January 2012 - 10:45 AM

Can you perform a ping to all of them and post the results of each as well as a traceroute?

I get 232ms from here in Maryland.

#5 killerx525

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Posted 12 January 2012 - 10:48 AM

How do i perform a ping to all of them and how do i traceroute?

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#6 cryptodan

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Posted 12 January 2012 - 10:50 AM

Open up command prompt and type in:

ping -t 203.14.173.245 >> c:\ping_203.14.173.245.txt


then tracert 203.14.173.245 >> c:\tracert_203.14.173.245.txt

Copy and paste both file contents.

#7 killerx525

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Posted 12 January 2012 - 11:05 AM

To let you know, it is 2:51AM in the morning so the ping will be low.

ping -t 203.14.173.245

Pinging 203.14.173.245 with 32 bytes of data:
Reply from 203.14.173.245: bytes=32 time=27ms TTL=114
Reply from 203.14.173.245: bytes=32 time=69ms TTL=114
Reply from 203.14.173.245: bytes=32 time=80ms TTL=114
Reply from 203.14.173.245: bytes=32 time=48ms TTL=114
Reply from 203.14.173.245: bytes=32 time=60ms TTL=114
Reply from 203.14.173.245: bytes=32 time=50ms TTL=114
Reply from 203.14.173.245: bytes=32 time=38ms TTL=114
Reply from 203.14.173.245: bytes=32 time=62ms TTL=114
Reply from 203.14.173.245: bytes=32 time=53ms TTL=114
Reply from 203.14.173.245: bytes=32 time=87ms TTL=114
Reply from 203.14.173.245: bytes=32 time=45ms TTL=114
Reply from 203.14.173.245: bytes=32 time=25ms TTL=114
Reply from 203.14.173.245: bytes=32 time=40ms TTL=114
Reply from 203.14.173.245: bytes=32 time=48ms TTL=114
Reply from 203.14.173.245: bytes=32 time=28ms TTL=114
Reply from 203.14.173.245: bytes=32 time=25ms TTL=114
Reply from 203.14.173.245: bytes=32 time=39ms TTL=114
Reply from 203.14.173.245: bytes=32 time=24ms TTL=114
Reply from 203.14.173.245: bytes=32 time=44ms TTL=114
Reply from 203.14.173.245: bytes=32 time=81ms TTL=114
Reply from 203.14.173.245: bytes=32 time=30ms TTL=114

tracert 203.14.173.245

Tracing route to 203.14.173.245 over a maximum of 30 hops

1 10 ms 37 ms 28 ms 10.73.0.1
2 43 ms 20 ms 14 ms sun1-ge4-0-7.gw.optusnet.com.au [198.142.163.89]

3 24 ms 70 ms 12 ms sun4-unk9-4.gw.optusnet.com.au [198.142.160.142]

4 76 ms 22 ms 16 ms xe-3-1-0.md22.optus.net.au [119.225.19.1]
5 95 ms 25 ms 27 ms TenGigE0-3-0-5.lon70.Melbourne.telstra.net [165.
228.132.193]
6 25 ms 46 ms 35 ms Bundle-Ether2.win18.Melbourne.telstra.net [203.5
0.6.78]
7 43 ms 48 ms 59 ms Bundle-Ether2.win-core1.Melbourne.telstra.net [2
03.50.6.113]
8 37 ms 30 ms 38 ms Bundle-Pos3.ken-core4.Sydney.telstra.net [203.50
.11.12]
9 37 ms 69 ms 71 ms Bundle-Ether1.ken39.Sydney.telstra.net [203.50.6
.146]
10 104 ms 27 ms 54 ms iinetl1.lnk.telstra.net [139.130.15.30]
11 52 ms 28 ms 27 ms te1-4.syd-mas-bdr1.iinet.net.au [203.215.20.95]

12 44 ms 60 ms 28 ms te1-2.syd-mas-bdr2.iinet.net.au [203.215.20.152]

13 38 ms 208 ms 225 ms 203.215.18.77
14 47 ms 98 ms 87 ms 203.14.173.245

Trace complete.

ping -t 118.127.32.237
Pinging 118.127.32.237 with 32 bytes of data:
Reply from 118.127.32.237: bytes=32 time=34ms TTL=52
Reply from 118.127.32.237: bytes=32 time=61ms TTL=52
Reply from 118.127.32.237: bytes=32 time=28ms TTL=52
Reply from 118.127.32.237: bytes=32 time=52ms TTL=52
Reply from 118.127.32.237: bytes=32 time=54ms TTL=52
Reply from 118.127.32.237: bytes=32 time=46ms TTL=52
Reply from 118.127.32.237: bytes=32 time=42ms TTL=52
Reply from 118.127.32.237: bytes=32 time=83ms TTL=52
Reply from 118.127.32.237: bytes=32 time=36ms TTL=52
Reply from 118.127.32.237: bytes=32 time=27ms TTL=52
Reply from 118.127.32.237: bytes=32 time=34ms TTL=52
Reply from 118.127.32.237: bytes=32 time=33ms TTL=52
Reply from 118.127.32.237: bytes=32 time=38ms TTL=52
Reply from 118.127.32.237: bytes=32 time=35ms TTL=52
Reply from 118.127.32.237: bytes=32 time=50ms TTL=52
Reply from 118.127.32.237: bytes=32 time=31ms TTL=52
Reply from 118.127.32.237: bytes=32 time=57ms TTL=52
Reply from 118.127.32.237: bytes=32 time=38ms TTL=52
Reply from 118.127.32.237: bytes=32 time=30ms TTL=52
Reply from 118.127.32.237: bytes=32 time=43ms TTL=52
Reply from 118.127.32.237: bytes=32 time=28ms TTL=52
Reply from 118.127.32.237: bytes=32 time=27ms TTL=52
Reply from 118.127.32.237: bytes=32 time=33ms TTL=52
Reply from 118.127.32.237: bytes=32 time=28ms TTL=52
Reply from 118.127.32.237: bytes=32 time=44ms TTL=52
Reply from 118.127.32.237: bytes=32 time=40ms TTL=52
Reply from 118.127.32.237: bytes=32 time=54ms TTL=52
Reply from 118.127.32.237: bytes=32 time=38ms TTL=52
Reply from 118.127.32.237: bytes=32 time=70ms TTL=52
Reply from 118.127.32.237: bytes=32 time=31ms TTL=52
Reply from 118.127.32.237: bytes=32 time=39ms TTL=52
Reply from 118.127.32.237: bytes=32 time=29ms TTL=52
Reply from 118.127.32.237: bytes=32 time=30ms TTL=52
Reply from 118.127.32.237: bytes=32 time=47ms TTL=52
Reply from 118.127.32.237: bytes=32 time=29ms TTL=52

tracert 118.127.32.237



Tracing route to 118.127.32.237 over a maximum of 30 hops

1 10 ms 9 ms 47 ms 10.73.0.1
2 14 ms 16 ms 55 ms sun1-ge4-0-7.gw.optusnet.com.au [198.142.163.89]

3 35 ms 19 ms 11 ms sun4-unk8-1.gw.optusnet.com.au [198.142.160.226]

4 19 ms 31 ms 12 ms xe-3-1-0.md22.optus.net.au [119.225.19.1]
5 13 ms 15 ms 15 ms TenGigE0-3-0-5.lon70.Melbourne.telstra.net [165.
228.132.193]
6 13 ms 23 ms 70 ms Bundle-Ether2.exi-core1.Melbourne.telstra.net [2
03.50.6.1]
7 34 ms 31 ms 55 ms Bundle-Pos3.chw-core2.Sydney.telstra.net [203.50
.11.14]
8 86 ms 28 ms 51 ms TenGigabitEthernet7-1.ult1.Sydney.telstra.net [2
03.50.20.188]
9 55 ms 58 ms 39 ms platfo4.lnk.telstra.net [139.130.66.54]
10 58 ms 63 ms 49 ms 202.62.136.246
11 53 ms 55 ms 53 ms 118.127.32.57
12 43 ms 76 ms 28 ms 118.127.32.237

Trace complete.

ping -t 203.217.24.89

Pinging 203.217.24.89 with 32 bytes of data:
Reply from 203.217.24.89: bytes=32 time=47ms TTL=115
Reply from 203.217.24.89: bytes=32 time=38ms TTL=115
Reply from 203.217.24.89: bytes=32 time=114ms TTL=115
Reply from 203.217.24.89: bytes=32 time=33ms TTL=115
Reply from 203.217.24.89: bytes=32 time=61ms TTL=115
Reply from 203.217.24.89: bytes=32 time=32ms TTL=115
Reply from 203.217.24.89: bytes=32 time=55ms TTL=115
Reply from 203.217.24.89: bytes=32 time=29ms TTL=115
Reply from 203.217.24.89: bytes=32 time=27ms TTL=115
Reply from 203.217.24.89: bytes=32 time=65ms TTL=115
Reply from 203.217.24.89: bytes=32 time=41ms TTL=115
Reply from 203.217.24.89: bytes=32 time=39ms TTL=115
Reply from 203.217.24.89: bytes=32 time=27ms TTL=115
Reply from 203.217.24.89: bytes=32 time=29ms TTL=115
Reply from 203.217.24.89: bytes=32 time=29ms TTL=115
Reply from 203.217.24.89: bytes=32 time=45ms TTL=115

tracert 203.217.24.89



Tracing route to 203-217-24-89.hypernia.com [203.217.24.89]
over a maximum of 30 hops:

1 9 ms 46 ms 21 ms 10.73.0.1
2 25 ms 13 ms 18 ms sun2-ge13-0-1.gw.optusnet.com.au [198.142.160.22
1]
3 41 ms 34 ms 39 ms sun1-ge3-0.gw.optusnet.com.au [211.29.129.97]
4 32 ms 26 ms 21 ms sun4-unk9-4.gw.optusnet.com.au [198.142.160.142]

5 18 ms 26 ms 25 ms xe-5-0-0.md22.optus.net.au [119.225.56.253]
6 37 ms 54 ms 15 ms TenGigE0-3-0-5.lon70.Melbourne.telstra.net [165.
228.132.193]
7 43 ms 48 ms 32 ms Bundle-Ether2.win18.Melbourne.telstra.net [203.5
0.6.78]
8 40 ms 57 ms 35 ms Bundle-Ether2.win-core1.Melbourne.telstra.net [2
03.50.6.113]
9 30 ms 33 ms 62 ms Bundle-Pos3.ken-core4.Sydney.telstra.net [203.50
.11.12]
10 52 ms 59 ms 37 ms Bundle-Ether1.ken39.Sydney.telstra.net [203.50.6
.146]
11 36 ms 63 ms 63 ms iinetl1.lnk.telstra.net [139.130.15.30]
12 29 ms 35 ms 57 ms te1-4.syd-mas-bdr1.iinet.net.au [203.215.20.95]

13 31 ms 60 ms 38 ms 203.215.18.15
14 44 ms 48 ms 33 ms 203-217-24-89.hypernia.com [203.217.24.89]

Trace complete.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#8 cryptodan

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Posted 12 January 2012 - 11:17 AM

Show those traces to the technician have them look at hops 1 to 4. There is a lot of latency within your ISP's network.


Here is my trace:

C:\Users\cryptodan>tracert 203.14.173.245

Tracing route to 203.14.173.245 over a maximum of 30 hops

1 1 ms <1 ms 1 ms 192.168.1.1
2 6 ms 5 ms 7 ms L300.BLTMMD-VFTTP-60.verizon-gni.net [96.244.69.1]
3 8 ms 6 ms 7 ms G0-5-0-0.BLTMMD-LCR-21.verizon-gni.net [130.81.184.183]
4 9 ms 7 ms 9 ms 130.81.199.2

5 30 ms 12 ms 12 ms 0.ae1.BR3.IAD8.ALTER.NET [152.63.34.145]
6 9 ms 10 ms 9 ms ber1-ge-7-45.virginiaequinix.savvis.net [208.173.52.81]
7 14 ms 14 ms 37 ms cr2-tengig0-8-5-0.washington.savvis.net [204.70.206.241]
8 87 ms 87 ms 88 ms cr1-bundle-pos-1.sanfrancisco.savvis.net [204.70.197.30]
9 85 ms 85 ms 85 ms er1-7-0-0.SanJoseEquinix.savvis.net [204.70.200.197]
10 85 ms 86 ms 86 ms 208.173.55.34
11 89 ms 88 ms 88 ms i-0-0-0-0.eqnx-core01.bi.reach.com [202.84.251.86]
12 239 ms 236 ms 235 ms i-0-3.siko-core02.bx.reach.com [202.84.140.134]
13 238 ms 238 ms 239 ms TenGigE0-2-0-5.oxf-gw1.Sydney.telstra.net [203.50.13.13]
14 237 ms 239 ms 238 ms Bundle-Ether1.ken-core4.Sydney.telstra.net [203.50.6.5]
15 241 ms 239 ms 239 ms Bundle-Ether1.ken39.Sydney.telstra.net [203.50.6.146]
16 234 ms 236 ms 261 ms iinetl1.lnk.telstra.net [139.130.15.30]
17 235 ms 234 ms 235 ms te1-4.syd-mas-bdr1.iinet.net.au [203.215.20.95]
18 242 ms 241 ms 305 ms 203.215.18.15
19 240 ms 234 ms 234 ms 203.14.173.245

Trace complete.

#9 killerx525

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Posted 12 January 2012 - 11:23 AM

The engineer said that the fix outside the powerline for would do the trick and that he can't do much if that doesn't work. What about using a separate router like the one suggested in the original post?

Edited by killerx525, 12 January 2012 - 11:25 AM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#10 cryptodan

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Posted 12 January 2012 - 11:30 AM

I had an issue like this with Comcast, and it turned out to be an issue with Comcast.

You can try using a separate modem / router to see if it solves your issue, but I highly doubt it world.

#11 killerx525

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Posted 12 January 2012 - 11:32 AM

Then can you explain why my cousin is getting way lower pings then i am? His using a separate modem and router and his on the same plan and the same area as i am.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#12 cryptodan

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Posted 12 January 2012 - 11:35 AM

Different route his cable runs.

His cable may have a shorter run then yours, and his cable can be newer.

#13 killerx525

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Posted 12 January 2012 - 11:38 AM

But the high ping only happens in the evening :( Also the internet is not used by anyone in the household during the evening. The one i have is a modem+router which i reckon it performs crapper then a separate modem and router. Also my model is well known for lots of issues, if you take a lot at this thread, you'll know what i mean.

Edited by killerx525, 12 January 2012 - 11:47 AM.

>Michael 
System1: CPU- Intel Core i7-5820K @ 4.4GHz, CPU Cooler- Noctua NH-D14, RAM- G.Skill Ripjaws 16GB Kit(4Gx4) DDR3 2133MHz, SSD/HDD- Samsung 850 EVO 250GB/Western Digital Caviar Black 1TB/Seagate Barracuada 3TB, GPU- 2x EVGA GTX980 Superclocked @1360/MHz1900MHz, Motherboard- Asus X99 Deluxe, Case- Custom Mac G5, PSU- EVGA P2-1000W, Soundcard- Realtek High Definition Audio, OS- Windows 10 Pro 64-Bit
Games: APB: Reloaded, Hours played: 3100+  System2: Late 2011 Macbook Pro 15inch   OFw63FY.png


#14 rotor123

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Posted 12 January 2012 - 12:27 PM

I just got a ping of 242 to 203.14.173.245. You worst is better than my daytime ping. Hopefully after they finish their upgrade it'll be better.

cryptodan is right. On my local cable internet provider everytime there is a problem with speed or ping it seems to come down to the Physical plant having problems. Obviously if your brother has no problems he must be on a different node. When your ping is high is your speed down? It also can not be the Modem / Router if you think about it. You are the only one on it for example and the day ping is always good and the night ping is always bad. No way the hardware in your home can be doing that. It has to be hardware outside of your house.

It sounds like a classic oversubscribed node. As more users get on the internet your ping goes up. Around here my cable company is using a 2 pronged approach to that. They are handing out DOCSIS 3 modems and are adding a 4th channel to give more bandwidth. The problem with that for them is adding a channel for HSI removes it from being available to carry Video.

I would follow cryptodan's advice and keep pushing the cable company. If you think about it the fact that they can provide Internet at all over a system that was originally designed to carry analog TV.............
They've had to perform significant additions to the physical plant to be able to carry Internet. I'm not sure what the max speeds are by you. Here right now I'm on boost @30Mb/s and the max speed available for $100 is Ultra @101Mb/s Probably for bragging rights since they also charge a $300US for install.

Good Luck
Roger

Edited by rotor123, 12 January 2012 - 12:30 PM.

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#15 master131

master131

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Posted 12 January 2012 - 10:43 PM

I'm experiencing the same problem as well, I'm with the same ISP as killerx525. I'm getting rediculously high ping (125-250ms) and 1-2% packet loss to the state right next to mine. I'm also having problems playing online, the players teleport all over the place and I lag... I can't even watch a YouTube video properly, sometimes it stops and I have to wait for it to buffer. I just called Tech Support today, they can't see any problems on their side, I tried doing a speedtest to the ISP's closest server, got 10ms. Because of that, they couldn't send a technian as they can't identify what's wrong.... Although, this problem doesn't happen all the time, which is also strange.

Ping test result:
Posted Image

Same server 20 minutes later:
Posted Image

Now:
Posted Image

The middle the worst result despite having the internet directly connected to my computer. The other results were when my router was connected and when my sister was using the internet too.

Edited by master131, 12 January 2012 - 10:59 PM.





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