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Windows 7 Internet Security Virus


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8 replies to this topic

#1 Tricky0032

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Posted 11 January 2012 - 09:44 PM

I followed the directions on how to get rid of Windows 7 Internet Security 2012, I use the FixNCR program, then the rkill program, then scan with Malware Bytes and it goes away for maybe 5-6 hours and then comes right back. What am I doing wrong here? Thanks for the help :)

Edited by Tricky0032, 11 January 2012 - 09:46 PM.


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#2 fireman4it

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Posted 11 January 2012 - 10:05 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step. Then proceed to run aswMbr.exe as noted below.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Note:
If you are unable to run a Gmer scan due the fact you are running a 64bit machine please run the following tool and post its log.

Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



Thanks and again sorry for the delay.

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The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
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#3 Tricky0032

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Posted 12 January 2012 - 12:56 AM

Thanks for the response, and yes I do believe I still need help with this problem. I am running Windows 64-bit, and I might have my original Windows disc laying around somewhere, im not 100% sure though, and here is the DDS log you requested:

.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Tricky at 21:50:51 on 2012-01-11
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.2942.1156 [GMT -8:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\LSI SoftModem\agr64svc.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files (x86)\NETGEAR\WNA1100\WifiSvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\rundll32.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
C:\Program Files (x86)\Hewlett-Packard\HP Odometer\hpsysdrv.exe
C:\Program Files (x86)\hp\HP Software Update\hpwuschd2.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11e_ActiveX.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uSearch Page =
uSearch Bar = Preserve
uStart Page = hxxp://www.google.com/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Presario&pf=cndt
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Presario&pf=cndt
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_US&c=94&bd=Presario&pf=cndt
uInternet Settings,ProxyServer = http=127.0.0.1:25510
mURLSearchHooks: H - No File
mWinlogon: Userinit=userinit.exe,
BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Canon Easy-WebPrint EX BHO: {3785d0ad-bfff-47f6-bf5b-a587c162fed9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: Canon Easy-WebPrint EX: {759d9886-0c6f-4498-bab6-4a5f47c6c72f} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB: {fe6f06fb-0fc0-4499-828f-ee48088f504f} - No File
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
TB: {72F6AF36-2392-465E-B94B-6F716CE51A73} - No File
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB: Canon Easy-WebPrint EX: {21347690-ec41-4f9a-8887-1f4aee672439} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
mRun: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
mRun: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [iolo Startup] "C:\Program Files (x86)\iolo\Common\Lib\ioloLManager.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\NETGEA~1.LNK - C:\Program Files (x86)\NETGEAR\WNA1100\WNA1100.exe
uPolicies-explorer: DisallowRun = 1 (0x1)
uPolicies-explorer: HideSCAHealth = 1 (0x1)
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorUser = 2 (0x2)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Google Sidewiki... - C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
Trusted Zone: google.com
DPF: {233C1507-6A77-46A4-9443-F871F945D258} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {8768D5EA-5412-4810-A032-09AD2A726C69} - hxxp://bgweb.nowcdn.co.kr/Bin/DownStarter2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {9C23D886-43CB-43DE-B2DB-112A68D7E10A} - hxxp://lads.myspace.com/upload/MySpaceUploader2.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{C90BF4F8-0373-4239-9C43-F3C4773950BE}\2484E4D214534463 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{C90BF4F8-0373-4239-9C43-F3C4773950BE}\7657E6E65627371383 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{CB9EAAFA-91C3-45DA-8BCF-1FFA1B253366} : DhcpNameServer = 192.168.1.254
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
mASetup: {2D46B6DC-2207-486B-B523-A557E6D54B47} - C:\Windows\system32\cmd.exe /D /C start C:\Windows\system32\ie4uinit.exe -ClearIconCache
IFEO: image file execution options - svchost.exe
BHO-X64: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
BHO-X64: 0x1 - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Canon Easy-WebPrint EX BHO: {3785D0AD-BFFF-47F6-BF5B-A587C162FED9} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexbho.dll
BHO-X64: Canon Easy-WebPrint EX BHO - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
TB-X64: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB-X64: Canon Easy-WebPrint EX: {759D9886-0C6F-4498-BAB6-4A5F47C6C72F} - C:\Program Files (x86)\Canon\Easy-WebPrint EX\ewpexhlp.dll
TB-X64: {fe6f06fb-0fc0-4499-828f-ee48088f504f} - No File
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB-X64: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
TB-X64: {72F6AF36-2392-465E-B94B-6F716CE51A73} - No File
TB-X64: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
EB-X64: {21347690-EC41-4F9A-8887-1F4AEE672439} - No File
mRun-x64: [hpsysdrv] c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
mRun-x64: [HP Software Update] c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
mRun-x64: [(Default)]
mRun-x64: [iolo Startup] "C:\Program Files (x86)\iolo\Common\Lib\ioloLManager.exe"
IFEO-X64: image file execution options - svchost.exe
.
============= SERVICES / DRIVERS ===============
.
R0 SCMNdisP;General NDIS Protocol Driver;C:\Windows\system32\DRIVERS\scmndisp.sys --> C:\Windows\system32\DRIVERS\scmndisp.sys [?]
R1 ElRawDisk;ElRawDisk;\??\C:\Windows\system32\drivers\ElRawDsk.sys --> C:\Windows\system32\drivers\ElRawDsk.sys [?]
R1 JSWPSLWF;JumpStart Wireless Filter Driver;C:\Windows\system32\DRIVERS\jswpslwfx.sys --> C:\Windows\system32\DRIVERS\jswpslwfx.sys [?]
R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\system32\DRIVERS\MpFilter.sys --> C:\Windows\system32\DRIVERS\MpFilter.sys [?]
R1 VWiFiFlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-6-21 85560]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-3-28 94264]
R2 ioloSystemService;iolo System Service;C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe [2011-8-11 722616]
R2 WSWNA1100;WSWNA1100;C:\Program Files (x86)\NETGEAR\WNA1100\WifiSvc.exe [2011-7-28 268768]
R3 athur;Atheros AR9271 Wireless Network Adapter Service;C:\Windows\system32\DRIVERS\athurx.sys --> C:\Windows\system32\DRIVERS\athurx.sys [?]
R3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\system32\DRIVERS\MpNWMon.sys --> C:\Windows\system32\DRIVERS\MpNWMon.sys [?]
R3 NisDrv;Microsoft Network Inspection System;C:\Windows\system32\DRIVERS\NisDrvWFP.sys --> C:\Windows\system32\DRIVERS\NisDrvWFP.sys [?]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe [2011-4-27 288272]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-4 135664]
S2 ioloFileInfoList;iolo FileInfoList Service;C:\Program Files (x86)\iolo\Common\Lib\ioloServiceManager.exe [2011-8-11 722616]
S3 arusb_lhx;Atheros 11n Wireless LAN device driver;C:\Windows\system32\DRIVERS\arusb_lhx.sys --> C:\Windows\system32\DRIVERS\arusb_lhx.sys [?]
S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-22 1493352]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-4-4 135664]
S3 jswpsapi;JumpStart Wi-Fi Protected Setup;C:\Program Files (x86)\NETGEAR\WNA1100\jswpsapi.exe [2011-7-28 960992]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2012-01-12 02:38:05 69000 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{5864F7D8-6743-48C4-B4DB-28415FC1DA1D}\offreg.dll
2012-01-12 02:24:22 319488 ----a-w- C:\Users\Beverly Foster\AppData\Local\nkr.exe
2012-01-12 02:24:21 319488 ----a-w- C:\Users\Beverly Foster\AppData\Local\lms.exe
2012-01-11 18:57:49 8822856 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{5864F7D8-6743-48C4-B4DB-28415FC1DA1D}\mpengine.dll
2012-01-11 06:03:49 1572864 ----a-w- C:\Windows\System32\quartz.dll
2012-01-11 06:03:49 1328128 ----a-w- C:\Windows\SysWow64\quartz.dll
2012-01-11 06:03:48 514560 ----a-w- C:\Windows\SysWow64\qdvd.dll
2012-01-11 06:03:48 366592 ----a-w- C:\Windows\System32\qdvd.dll
2012-01-11 06:03:47 1731920 ----a-w- C:\Windows\System32\ntdll.dll
2012-01-11 06:03:47 1292080 ----a-w- C:\Windows\SysWow64\ntdll.dll
2012-01-11 06:03:46 77312 ----a-w- C:\Windows\System32\packager.dll
2012-01-11 06:03:46 67072 ----a-w- C:\Windows\SysWow64\packager.dll
2012-01-04 22:26:57 -------- d-----w- C:\ProgramData\Blizzard Entertainment
2011-12-31 19:17:23 8822856 ----a-w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2011-12-29 23:10:39 917840 ------w- C:\ProgramData\Microsoft\Microsoft Antimalware\Definition Updates\{7865F99A-E030-4E6E-B1AD-DDEEBB361B8E}\gapaengine.dll
2011-12-29 23:08:48 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2011-12-29 23:08:44 -------- d-----w- C:\Program Files\Microsoft Security Client
2011-12-27 07:19:00 -------- d-----w- C:\Windows\SysWow64\mgrlist
2011-12-27 07:18:29 -------- d-----w- C:\Download
2011-12-27 07:13:54 -------- d-----w- C:\Program Files (x86)\NVIDIA Corporation
2011-12-27 07:09:42 -------- d-----w- C:\Gravity
2011-12-27 06:31:10 53073 ----a-w- C:\Windows\uninst.exe
2011-12-22 01:47:54 -------- d-----w- C:\Program Files (x86)\MyScrapNook_12
2011-12-22 01:47:43 -------- d-----w- C:\Program Files (x86)\MyScrapNook_12EI
2011-12-20 20:39:49 -------- d-----w- C:\Program Files\Ventrilo
2011-12-15 02:48:26 43520 ----a-w- C:\Windows\System32\csrsrv.dll
2011-12-15 02:48:10 3145216 ----a-w- C:\Windows\System32\win32k.sys
2011-12-15 02:48:08 723456 ----a-w- C:\Windows\System32\EncDec.dll
2011-12-15 02:48:08 534528 ----a-w- C:\Windows\SysWow64\EncDec.dll
2011-12-15 02:48:02 2048 ----a-w- C:\Windows\SysWow64\tzres.dll
2011-12-15 02:48:02 2048 ----a-w- C:\Windows\System32\tzres.dll
.
==================== Find3M ====================
.
2012-01-06 19:51:30 45568 ----a-w- C:\Windows\System32\iolobtdfg.exe
2012-01-06 19:51:20 14848 ----a-w- C:\Windows\System32\smrgdf.exe
2012-01-06 19:29:08 2141832 ----a-w- C:\Windows\System32\Incinerator64.dll
2012-01-06 19:29:06 2083464 ----a-w- C:\Windows\SysWow64\Incinerator32.dll
2011-12-10 23:24:08 23152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-12-03 22:24:54 525544 ----a-w- C:\Windows\System32\deployJava1.dll
2011-11-24 04:55:46 414368 ----a-w- C:\Windows\SysWow64\FlashPlayerCPLApp.cpl
.
============= FINISH: 21:51:28.04 ===============

Edited by Tricky0032, 12 January 2012 - 12:57 AM.


#4 fireman4it

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Posted 12 January 2012 - 02:30 AM

Hello Tricky0032,
  • Welcome to Bleeping Computer.
  • My name is fireman4it and I will be helping you with your Malware problem.

    Please take note of some guidelines for this fix:
  • Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools.
  • If you do not understand any step(s) provided, please do not hesitate to ask before continuing.
  • Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean".
  • In the upper right hand corner of the topic you will see a button called Watch Topic.I suggest you click it and select Immediate E-Mail notification and click on Proceed. This way you will be advised when we respond to your topic and facilitate the cleaning of your machine.

  • Finally, please reply using the ADD REPLY button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.


1.
Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
    Note: If Cure is not an option, Skip instead, do not choose Delete unless instructed.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.



2.
Install Recovery Console and Run ComboFix

This tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.

Download Combofix from any of the links below, and save it to your desktop.

Link 1
Link 2
  • Close/disable all anti-virus and anti-malware programs so they do not interfere with the running of ComboFix. Refer to this page if you are not sure how.
  • Close any open windows, including this one.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • If you did not have it installed, you will see the prompt below. Choose YES.
  • Posted Image
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Note:The Windows Recovery Console will allow you to boot up into a special recovery (repair) mode. This allows us to more easily help you
should your computer have a problem after an attempted removal of malware. It is a simple procedure that will only take a few moments of your time.

  • Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

    Posted Image
  • Click on Yes, to continue scanning for malware.
  • When finished, it will produce a report for you. Please post the contents of the log (C:\ComboFix.txt).
Leave your computer alone while ComboFix is running.
ComboFix will restart your computer if malware is found; allow it to do so.


Note: Please Do NOT mouseclick combofix's window while its running because it may cause it to stall.


3.
Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.



Things to include in your next reply::
TdssKIller log
Combofix.txt
aswMBR log
How is your machine running now?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#5 Tricky0032

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Posted 12 January 2012 - 04:52 PM

I tried using those programs, but TDSSkiller couldn't find any malware so there was no log, so I used ComboFix, but accidently left Microsoft Security Essentials open and I think it may have messed up the scan, during the scan where it was saying "Stage 1-50 Completed", around 40 there was an error stating that it "ran out of memory". MSE also found 2 Trojan viruses during the scan. After the scan went to 50 I waited a few minutes and closed the program, no log was created. So I went to the next program on the list which was aswMBR, and I saved a log to post onto this thread, but when I went to access Internet Explorer 9 it had lost access to the internet somehow, so I panic, restoring the computer to yesterday. Is there a possible way to restore it back in 2011? Say Christmas day? I'm not too sure how to do that, as far as I know there is only restore points that allow you to do so.

#6 fireman4it

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Posted 12 January 2012 - 05:23 PM

Hello,

You lost the internet because of running Combofix and not shutting down your Antivirus as the directions said. Please run Combofix again this time In Safemode.

Now reboot into Safe Mode.
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu where you can choose to boot into safe mode.
Make sure you choose the option without networking support.
Please see here for additional details.



If you have no access to the internet how to you respond to this topic?

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#7 fireman4it

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Posted 15 January 2012 - 07:29 PM

Hello.

Are you still there?

If you are please follow the instructions in my previous post.

If you still need help, follow the instructions I have given in my response. If you have since had your problem solved, we would appreciate you letting us know so we can close the topic.

Please reply back telling us so. If you don't reply within 2-3 days the topic will need to be closed.

Thanks for understanding :)

With Regards,
fireman4it

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


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If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif


#8 Tricky0032

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Posted 16 January 2012 - 06:10 PM

sorry for not replying back, I think the problem is fixed, the virus has not come back for about 4 days so I think its gone. Thanks for you help :)

#9 fireman4it

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Posted 16 January 2012 - 06:40 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

" Extinguishing Malware from the world"

The Virus, Trojan, Spyware, and Malware Removal forum is very busy. If I'm helping you and I've not posted back within 24 hrs., send a PM with your topic link. Thank you.

ALL OTHER HELP REQUESTS VIA THE PM SYSTEM WILL BE IGNORED. The Forums are there for a reason!
Thanks-


  userbar_eis_500.gif

If I have helped you, consider making a donation to help me continue the fight against Malware! Just click btn_donate_LG.gif





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