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windows vista random freeze and restore points deleted


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#1 waxymcrivers

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Posted 11 January 2012 - 08:53 PM

Hello,

I am new hear but was told I would be given good advice. The problem im having is that I was getting random freezes on my pc and it got to the point where i could not get past log in. I am running windows vista on the most recent update, with a computer i built myself. I took apart computer, cleaned it, did some internal work to make sure everything is running fine. I then put it back together ran it in safe mode and put files on a usb drive just encase i need a system restore. I did not have virus protection before this problem so I got vipre (pirated) and scanned and found a few Trojans. I decided i would go to a restore point that was before the problem, ran that and it froze in the process. Rebooting the computer and coming back to notice all restore points are gone. I dont have a disc for vista so I am looking to clean up pc from what it is now if possible.

What was encountered and steps taken in order

1.freezing
2.install vipre, and scan
3.try system restore but froze
4.clean pc, run in safe mode, back up files
5.run 1 more scan, no network connection (on purpose) and haven't froze yet

Thanks in advance

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#2 Broni

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Posted 11 January 2012 - 11:50 PM

Welcome aboard Posted Image

I did not have virus protection before this problem so I got vipre (pirated)

Start with uninstalling it.

Install ONE of these:
- Avast! free antivirus: http://www.avast.com/eng/download-avast-home.html
- free Microsoft Security Essentials: http://windows.microsoft.com/en-GB/windows/products/security-essentials
- free Comodo Antivirus: http://www.comodo.com/home/internet-security/antivirus.php
Update, run full scan, report on any findings.

Then....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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