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Windows Vista Won't Boot


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#1 emilysu99

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Posted 11 January 2012 - 03:51 PM

Hi,

A week ago I downloaded 3 movie files to my laptop that I shouldn't have and at some point after 2 had finished downloading my keyboard and mouse stopped working. Uh Oh I thought. I couldn't do anything but attempt to restart. It won't restart. The "windows did not shut down correctly" screen comes up but because the keyboard isn't responding I can't select safe mode. It attempts to start windows normally and the status bar comes up for 30 seconds or so before the computer shuts off.

What are my options at this point? Is there anything that I can try myself or am I stuck taking the laptop somewhere and paying $100+ for data recovery and re-installation of windows?

It is an Acer laptop running Windows Vista.

thanks,

Emily


p.s. I originally posted this in the virus removal forum as I'm certain a virus has caused this but I was sent here to the Vista experts by nasdaq.

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#2 Broni

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Posted 11 January 2012 - 04:00 PM

Ref.: http://www.bleepingcomputer.com/forums/topic435786.html/page__p__2533736__fromsearch__1#entry2533736

Since you're not able to use any kind of keyboard or mouse I suppose your only option is to slave the drive in another computer and scan it there, or recover your data there, format the drive and reinstall Windows.

But first I suggest you create that Kaspersky disk and give it a shot.
Your keyboard/mouse may be not working while booting to a hard drive, but they may work when booting to a CD.

Edited by Broni, 11 January 2012 - 04:00 PM.

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#3 Ryan0661

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Posted 12 January 2012 - 01:56 AM

the fact that your having a hardware problem outside of windows says to me that it may not be an infections thats causing your problems. Try using a usb keyboard and booting to a Linux or a hirens iso and see if you can get the keyboard working. If you cant i would think about replacing it if you can you can try repairing the os with the tools in hirens or you can use a windows cd to try and do a repair install or startup repair depending on you os.

#4 hamluis

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Posted 12 January 2012 - 07:05 AM

<<Try using a usb keyboard and booting to a Linux or a hirens iso...>>

See Recommending ISOs of Windows Recovery Discs or pre-made ISOs of WinPE-BartPE - http://www.bleepingcomputer.com/forums/topic382841.html .

Website policy re use of Hiren's and similar items and recommending such, all members are expected to comply with all stated website/forum policies and rules.

Louis




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