Posted 11 January 2012 - 02:17 PM
After failing to be able to instal a windows update, and following instructions on how to fix that problem, I discovered my Windows directory appears to be empty. I double check that I am showing all files including system files and hidden files yet nothing displays. If I go directly to any other folder located within C:\WINDOWS I am able to view those files, for example, if I type C:\WINDOWS\system32 in the address bar it will open up that folder, and then that particular folder will appear in the explorer tree under C:\Windows, however, no other folders or files will display. If I go Up a level, I'm back to a folder that looks empty. I tried seeing what I could view through command prompt, even safe-mode command prompt, but no luck.
Windows XP Media Center Edition Service Version 2002 Pack 3. It is a Toshiba laptop.
What I have tried so far that I can remember:
Scan with symantec endpoint protection version 11 - nothing found
I ran SmadAV 2011 - found a few registry errors, hidden items and one trojan, I don't recall what they all were, after fixing, re-ran and no items detected
I ran SUPERAntiSpyware prior to discovering this current problem, it picked up a couple of trojans but cleaned them.
I tried the Unhide.exe - no luck
I tried changing some registry settings that were recommended elsewhere, that didn't fix anything.
I tried to restore all security settings, that didn't seem to change anything.
I still cannot apply the update (KB2620712 Setup Error - The directory or file cannot be created)
There doesn't seem to be anything wrong with the system at all, all the standard malware scanners don't seem to find anything, but I know something is messed up, but I can't seem to find anyone with the same problem. I'm sure I am missing something here, I wasn't expecting it to take this long, normally I can figure things out on my own through searching, but I'm not having as much luck this time. Sorry I don't have more specifics on what I found so far, I wasn't expecting I'd need to ask for help or that this was going to end up being such a task. I hope someone can help me out, I'm willing to start at square 1 if needed.