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Nothing under start menu (even in safe mode)

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#1 sethbob09


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Posted 11 January 2012 - 02:00 PM

I have been having issues with what I think was zero access rootkit virus. I had a friend of mind who is an IT guy walk me through some steps. Started off with a couple of registry repairs then had me run combofix. combo fix never would finish, left it running overnight. Checked on it this morning and it was frozen. Did hard reboot back into safe mode. Once the pc loaded in safe mode I had just a couple of items in start menu. When I look through it, say accesories for example, everything says folder empty. And i mean everything. Any help would be appreciated

Edited by hamluis, 11 January 2012 - 02:55 PM.
Moved from XP to Am I Infected.

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#2 Broni


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Posted 11 January 2012 - 04:06 PM

Welcome aboard Posted Image

If any temporary files cleaner had been used this will not work, but....

Let's see, if we can recover your missing features.
Download and run UnHide
Let me know, if it worked.

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#3 Ryan0661


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Posted 12 January 2012 - 01:10 AM

Broni is right it sound like you have a Xp recovery 2011 infection. It hides all your files and also moves the contents of you start menu to the temp folder under your appdata. but if you had ran a cleaning tool (ccleaner, glary, one click) then you have likley deleted the contents of your start menu. If that's the case you can rebuild it by manually creating shortcuts or you might try a system restore. Good Luck.

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