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USPS trojan virus - help


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9 replies to this topic

#1 eyksskye

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Posted 11 January 2012 - 12:23 PM

Hello... So, like an idiot, I opened an email attachment from what appeared to be a reputable source and now my computer is infected. The email said it was from USPS saying I had an undeliverable package and needed to open the attached document and take it to USPS to collect my parcel. It just so happened I had sent a package on the date the email gave and was unsure of the address. Now the contents of my C drive are hiding. I would really appreciate some guidance on how to remove the virus and restore my computer to it's previous state. Thank you!!

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#2 Broni

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Posted 11 January 2012 - 12:28 PM

Welcome aboard Posted Image

Let's see, if we can recover your missing features.
Download and run UnHide
Let me know, if it worked.

Then....

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 eyksskye

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Posted 11 January 2012 - 12:59 PM

The unhide program worked :clapping:

Following is the contents of the security check text box:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Disabled!
Norton Internet Security
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

SUPERAntiSpyware
Java™ 6 Update 11
Out of date Java installed!
Adobe Reader X (10.1.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
``````````End of Log````````````




...On to the next step

#4 eyksskye

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Posted 11 January 2012 - 01:01 PM

Faber Scanner text:

Farbar Service Scanner
Ran by Shisler (administrator) on 11-01-2012 at 10:00:43
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"EnableFirewall"=DWORD:0


System Restore:
============
SDRSVC Service is not running. Checking service configuration:
The start type of SDRSVC service is OK.
The ImagePath of SDRSVC service is OK.
The ServiceDll of SDRSVC service is OK.
Checking LEGACY_SDRSVC: Attention! Unable to open LEGACY_SDRSVC\0000 registry key. The key does not exist.

VSS Service is not running. Checking service configuration:
The start type of VSS service is OK.
The ImagePath of VSS service is OK.


System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\Windows\system32\nsisvc.dll => MD5 is legit
C:\Windows\system32\Drivers\nsiproxy.sys => MD5 is legit
C:\Windows\system32\dhcpcsvc.dll => MD5 is legit
C:\Windows\system32\Drivers\afd.sys => MD5 is legit
C:\Windows\system32\Drivers\tdx.sys => MD5 is legit
C:\Windows\system32\Drivers\tcpip.sys => MD5 is legit
C:\Windows\system32\dnsrslvr.dll => MD5 is legit
C:\Windows\system32\mpssvc.dll => MD5 is legit
C:\Windows\system32\bfe.dll => MD5 is legit
C:\Windows\system32\Drivers\mpsdrv.sys => MD5 is legit
C:\Windows\system32\SDRSVC.dll => MD5 is legit
C:\Windows\system32\vssvc.exe => MD5 is legit
C:\Windows\system32\wscsvc.dll
[2009-10-20 08:28] - [2009-04-10 22:28] - 0061440 ____A (Microsoft Corporation) 1CA6C40261DDC0425987980D0CD2AAAB

C:\Windows\system32\wbem\WMIsvc.dll => MD5 is legit
C:\Windows\system32\wuaueng.dll => MD5 is legit
C:\Windows\system32\qmgr.dll
[2009-10-20 08:29] - [2009-04-10 22:28] - 0758784 ____A (Microsoft Corporation) 93952506C6D67330367F7E7934B6A02F

C:\Windows\system32\es.dll
[2009-10-20 08:29] - [2009-04-10 22:28] - 0268800 ____A (Microsoft Corporation) 67058C46504BC12D821F38CF99B7B28F

C:\Windows\system32\cryptsvc.dll
[2009-10-20 08:29] - [2009-04-10 22:28] - 0129024 ____A (Microsoft Corporation) FB27772BEAF8E1D28CCD825C09DA939B

C:\Windows\system32\svchost.exe => MD5 is legit
C:\Windows\system32\rpcss.dll => MD5 is legit


**** End of log ****

#5 eyksskye

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Posted 11 January 2012 - 01:04 PM

Mini tool box log:

MiniToolBox by Farbar
Ran by Shisler (administrator) on 11-01-2012 at 10:03:23
Microsoft® Windows Vista™ Home Premium Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================

::1 localhost

127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)
Realtek RTL8102/8103 Family PCI-E FE NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Shisler-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : ftrdhcpuser.net

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : ftrdhcpuser.net
Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-1E-65-3C-84-88
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::1d2c:834c:b33c:e7c9%12(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Tuesday, January 10, 2012 10:11:40 PM
Lease Expires . . . . . . . . . . : Thursday, January 12, 2012 9:07:01 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 285220453
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-EF-0F-A5-00-1E-33-D3-99-53
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
Physical Address. . . . . . . . . : 00-1E-33-D3-99-53
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{6B5000AA-FF92-48A3-A5FD-27C3B6EDA01C}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.ftrdhcpuser.net
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: myrouter.home
Address: 192.168.1.1

Name: google.com
Addresses: 74.125.53.104
74.125.53.105
74.125.53.106
74.125.53.147
74.125.53.99
74.125.53.103



Pinging google.com [74.125.53.106] with 32 bytes of data:

Reply from 74.125.53.106: bytes=32 time=14ms TTL=53

Reply from 74.125.53.106: bytes=32 time=13ms TTL=53



Ping statistics for 74.125.53.106:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 13ms, Maximum = 14ms, Average = 13ms

Server: myrouter.home
Address: 192.168.1.1

Name: yahoo.com
Addresses: 209.191.122.70
72.30.2.43
98.137.149.56
98.139.180.149



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=72ms TTL=50

Reply from 209.191.122.70: bytes=32 time=72ms TTL=50



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 72ms, Maximum = 72ms, Average = 72ms

Server: myrouter.home
Address: 192.168.1.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
12 ...00 1e 65 3c 84 88 ...... Intel® WiFi Link 5100 AGN
10 ...00 1e 33 d3 99 53 ...... Realtek RTL8102/8103 Family PCI-E FE NIC
1 ........................... Software Loopback Interface 1
14 ...00 00 00 00 00 00 00 e0 isatap.{6B5000AA-FF92-48A3-A5FD-27C3B6EDA01C}
11 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
15 ...00 00 00 00 00 00 00 e0 isatap.ftrdhcpuser.net
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 281
192.168.1.2 255.255.255.255 On-link 192.168.1.2 281
192.168.1.255 255.255.255.255 On-link 192.168.1.2 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
12 281 fe80::/64 On-link
12 281 fe80::1d2c:834c:b33c:e7c9/128
On-link
1 306 ff00::/8 On-link
12 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\system32\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\system32\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\system32\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\System32\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\System32\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 26 C:\Windows\system32\mswsock.dll [223232] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/11/2012 09:09:34 AM) (Source: Application Error) (User: )
Description: Faulting application mcupdate.EXE, version 6.1.1000.18307, time stamp 0x4b15b191, faulting module KERNEL32.dll, version 6.0.6002.18449, time stamp 0x4da47967, exception code 0xe0434f4d, fault offset 0x0003fc56,
process id 0xddc, application start time 0xmcupdate.EXE0.

Error: (01/11/2012 03:52:45 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (01/11/2012 03:52:45 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (01/11/2012 03:52:45 AM) (Source: QuickBooks) (User: )
Description: An unexpected error has occured in "QuickBooks":
Returning NULL QBWinInstance Handle

Error: (01/11/2012 03:51:44 AM) (Source: TOSHIBA Service Station) (User: )
Description: TSS Load: could not communicate with TMachInfo service

Error: (01/11/2012 03:51:44 AM) (Source: TOSHIBA Service Station) (User: )
Description: Service TMachInfo was not found on computer '.'.

Error: (01/10/2012 10:15:56 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Restore Operation). Additional information: .

Error: (01/10/2012 10:11:56 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (01/10/2012 10:11:30 PM) (Source: Application Error) (User: )
Description: Faulting application EvtEng.exe, version 12.2.0.0, time stamp 0x48f7e9ba, faulting module EvtEng.exe, version 12.2.0.0, time stamp 0x48f7e9ba, exception code 0x40000015, fault offset 0x0006313c,
process id 0x278, application start time 0xEvtEng.exe0.

Error: (01/10/2012 09:34:32 PM) (Source: System Restore) (User: )
Description: An unspecified error occurred during System Restore: (Scheduled Checkpoint). Additional information: .


System errors:
=============
Error: (01/11/2012 03:51:17 AM) (Source: DCOM) (User: )
Description: {7F6316B4-4D69-4765-B0A3-B2598F2FA80A}

Error: (01/10/2012 10:15:49 PM) (Source: Service Control Manager) (User: )
Description: Google Update Service (gupdate)%%1053

Error: (01/10/2012 10:15:49 PM) (Source: Service Control Manager) (User: )
Description: 30000Google Update Service (gupdate)

Error: (01/10/2012 10:15:19 PM) (Source: Service Control Manager) (User: )
Description: Windows Font Cache Service%%1053

Error: (01/10/2012 10:15:19 PM) (Source: Service Control Manager) (User: )
Description: 30000Windows Font Cache Service

Error: (01/10/2012 10:14:31 PM) (Source: Service Control Manager) (User: )
Description: 30000Microsoft .NET Framework NGEN v4.0.30319_X86

Error: (01/10/2012 10:13:04 PM) (Source: Service Control Manager) (User: )
Description: Intel® PROSet/Wireless Event Log1

Error: (01/10/2012 09:31:33 PM) (Source: Service Control Manager) (User: )
Description: 30000Windows Media Center Scheduler Service

Error: (01/10/2012 09:31:33 PM) (Source: DCOM) (User: )
Description: 1053ehSched-Service{4B635ECB-0887-4015-8CA6-D621362F98D1}

Error: (01/10/2012 09:30:50 PM) (Source: Service Control Manager) (User: )
Description: 30000Microsoft .NET Framework NGEN v4.0.30319_X86


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
Acrobat.com (Version: 1.6.65)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Amazon Links (Version: 1.0)
Amazon MP3 Downloader 1.0.10
Apple Application Support (Version: 1.3.2)
ArcSoft Panorama Maker 5 (Version: 5.0.1.25)
BufferChm (Version: 120.0.194.000)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.3.0.1)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.0.1)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Internet Library for ZoomBrowser EX (Version: 1.7.0.1)
Canon MOV Decoder (Version: 1.7.0.6)
Canon MOV Encoder (Version: 1.5.0.3)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.6.0.5)
Canon Personal Printing Guide (Version: 1.1.1.3)
Canon PowerShot SD4500 IS_IXUS 1000 HS Camera User Guide (Version: 1.0.0.1)
Canon Utilities CameraWindow DC 8 (Version: 8.3.0.6)
Canon Utilities CameraWindow Launcher (Version: 7.5.0.2)
Canon Utilities Movie Uploader for YouTube (Version: 1.1.0.4)
Canon Utilities MyCamera (Version: 7.4.0.2)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.6.0.23)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.4.0.4)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Copy (Version: 120.0.194.000)
Costco Photo Organizer (Version: 1.5.0.102)
Coupon Printer for Windows (Version: 5.0.0.1)
Destination Component (Version: 110.0.0.0)
DeviceDiscovery (Version: 120.0.194.000)
Direct DiscRecorder (Version: 1.00.0000)
DJ_AIO_05_F4400_Software_Min (Version: 120.0.235.000)
DVD MovieFactory for TOSHIBA (Version: 7.0.0)
F4400 (Version: 120.0.235.000)
Google Chrome (Version: 16.0.912.75)
Google Desktop (Version: 5.9.1005.12335)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2427.2330)
Google Update Helper (Version: 1.3.21.79)
GPBaseService2 (Version: 130.0.371.000)
HP Customer Participation Program 12.0 (Version: 12.0)
HP Deskjet F4400 All-In-One Driver Software 12.0 Rel .5 (Version: 12.0)
HP Imaging Device Functions 12.0 (Version: 12.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPPhotoGadget (Version: 120.0.150.000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 120.0.194.000)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless WiFi Software (Version: 12.02.0000)
Intel® Matrix Storage Manager
iPlayer Mass Storage Driver V2.0
iSEEK AnswerWorks English Runtime (Version: 009.000.0002)
Java™ 6 Update 11 (Version: 6.0.110)
LightScribe 1.4.124.1 (Version: 1.4.124.1)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
MarketResearch (Version: 120.0.226.000)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2007 Primary Interop Assemblies (Version: 12.0.4518.1014)
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Visual Studio 2005 Tools for Office Runtime (Version: 8.0.60940.0)
Microsoft Works (Version: 9.7.0621)
MSVCSetup (Version: 1.00.0000)
MSXML 4.0 SP2 (KB941833) (Version: 4.20.9849.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
MyPublisher
Netzero Internet Access Installer (Version: 1.0.Q1.09)
Nikon Message Center 2 (Version: 2.0.1)
Norton Internet Security (Version: 16.5.0.134)
Norton Internet Security (Version: 16.8.3.6)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Picasa 2 (Version: 2.0)
Picture Control Utility (Version: 1.2.1)
PlayReady PC runtime (Version: 1)
QuickBooks (Version: 21.0.4009.904)
QuickBooks Financial Center (Version: 1.10.0000)
QuickBooks Pro 2011 (Version: 21.0.4009.904)
QuickTime (Version: 7.68.75.0)
Realtek 8136 8168 8169 Ethernet Driver (Version: 1.00.0004)
Realtek High Definition Audio Driver (Version: 6.0.1.5809)
Realtek USB 2.0 Card Reader (Version: 6.0.6000.20130)
Scan (Version: 12.0.0.0)
Shop for HP Supplies (Version: 12)
Skype Launcher (Version: 1.0)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.187)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Status (Version: 120.0.194.000)
SUPERAntiSpyware (Version: 5.0.1142)
Synaptics Pointing Device Driver (Version: 12.2.10.0)
System Requirements Lab for Intel (Version: 4.5.3.0)
Toolbox (Version: 120.0.194.000)
TOSHIBA Agreement Notification Utility (Version: 1.0.11.0)
Toshiba Application and Driver Installer (Version: 8.0.0.4)
TOSHIBA Assist (Version: 2.01.10)
TOSHIBA ConfigFree (Version: 7.4.8)
TOSHIBA Disc Creator (Version: 2.0.1.3)
TOSHIBA DVD PLAYER (Version: 3.00.1.04-A)
TOSHIBA eco Utility (Version: 1.0.2.0)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.0.4.32)
TOSHIBA Hardware Setup (Version: 2.00.03)
TOSHIBA HDD/SSD Alert (Version: 3.0.0.0)
TOSHIBA Internal Modem Region Select Utility (Version: 2.3.0.00)
TOSHIBA PC Health Monitor (Version: 1.3.1.0)
Toshiba Quality Application (Version: 1.001.0000)
TOSHIBA Recovery Disc Creator (Version: 2.0.0.2)
Toshiba Registration (Version: 1.00.0000)
Toshiba Resources Page (Version: 1.0.2.1)
TOSHIBA SD Memory Utilities (Version: 1.8.1.6_Vista32)
TOSHIBA Service Station (Version: 2.2.9)
TOSHIBA Software Modem
TOSHIBA Speech System Applications
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.02)
TOSHIBA Value Added Package (Version: 1.2.8)
TOSHIBA Web Camera Application (Version: 1.0.1.8)
TrayApp (Version: 120.0.194.000)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.1875)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0311)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0230)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3505)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0425)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0201)
TurboTax 2010 wrapper (Version: 010.000.0157)
Update Installer for WildTangent Games App
ViewNX 2 (Version: 2.1.0)
WebReg (Version: 120.0.194.000)
WildTangent Games (Version: 1.0.0.66)
WildTangent Games App (Toshiba Games) (Version: 4.0.5.31)
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 2939.24 MB
Available physical RAM: 1240.11 MB
Total Pagefile: 6084.79 MB
Available Pagefile: 4458.23 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.21 MB

========================= Partitions: =====================================

1 Drive c: (TI100712V0E) (Fixed) (Total:287.79 GB) (Free:139.57 GB) NTFS

========================= Users: ========================================

User accounts for \\SHISLER-PC

Administrator Guest Shisler


**** End of log ****

#6 eyksskye

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Posted 11 January 2012 - 01:29 PM

Malwarebtytes found no malicious objects. I had run this yesterday (when I got the virus) and it did find malicious objects at that time. This is the current log (will you need the log from the original scan?):


Malwarebytes Anti-Malware 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.10.05

Windows Vista Service Pack 2 x86 NTFS
Internet Explorer 9.0.8112.16421
Shisler :: SHISLER-PC [administrator]

1/11/2012 10:05:42 AM
mbam-log-2012-01-11 (10-05-42).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 189532
Time elapsed: 16 minute(s), 7 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#7 eyksskye

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Posted 11 January 2012 - 02:26 PM

Here is the MBR log:

aswMBR version 0.9.9.1297 Copyright© 2011 AVAST Software
Run date: 2012-01-11 10:31:00
-----------------------------
10:31:00.933 OS Version: Windows 6.0.6002 Service Pack 2
10:31:00.933 Number of processors: 2 586 0x170A
10:31:00.933 ComputerName: SHISLER-PC UserName: Shisler
10:31:04.933 Initialize success
10:31:43.096 AVAST engine defs: 12011101
10:32:48.233 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
10:32:48.233 Disk 0 Vendor: WDC_WD32 12.0 Size: 305245MB BusType: 3
10:32:48.243 Disk 0 MBR read successfully
10:32:48.243 Disk 0 MBR scan
10:32:48.253 Disk 0 Windows VISTA default MBR code
10:32:48.263 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
10:32:48.283 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 294695 MB offset 3074048
10:32:48.323 Disk 0 Partition 3 00 17 Hidd HPFS/NTFS NTFS 9049 MB offset 606609408
10:32:48.333 Disk 0 scanning sectors +625141760
10:32:48.443 Disk 0 scanning C:\Windows\system32\drivers
10:33:07.331 Service scanning
10:33:09.904 Modules scanning
10:33:16.364 Disk 0 trace - called modules:
10:33:16.379 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
10:33:16.379 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x862f8ac8]
10:33:16.395 3 CLASSPNP.SYS[89f0c8b3] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0x85093028]
10:33:17.971 AVAST engine scan C:\Windows
10:33:22.366 AVAST engine scan C:\Windows\system32
10:38:12.679 AVAST engine scan C:\Windows\system32\drivers
10:38:39.543 AVAST engine scan C:\Users\Shisler
11:14:40.111 AVAST engine scan C:\ProgramData
11:23:40.542 Scan finished successfully
11:25:15.780 Disk 0 MBR has been saved successfully to "C:\Users\Shisler\Desktop\MBR.dat"
11:25:15.796 The log file has been saved successfully to "C:\Users\Shisler\Desktop\aswMBR.txt"

#8 Broni

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Posted 11 January 2012 - 02:32 PM

All looks clean.

Any current issues?

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#9 eyksskye

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Posted 11 January 2012 - 08:05 PM

The computer seems to be back to normal. Thank you for all your help! Here is the Eset log text:

C:\Users\Shisler\AppData\LocalLow\FunWebProducts\Installr\Cache\054EC9FE.exe a variant of Win32/Toolbar.MyWebSearch.O application cleaned by deleting - quarantined

#10 Broni

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Posted 11 January 2012 - 08:32 PM

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it to its own folder
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

=======================================================================

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

4. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

5. Run Temporary File Cleaner (TFC) weekly.

6. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

7. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

8. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

9. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

10. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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