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XP fails before login


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11 replies to this topic

#1 customsbroker

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Posted 11 January 2012 - 10:54 AM

Good Morning to everyone,

I have an issue with my co-workers PC.

after a restart of his XP system it will not boot properly.

it makes it to the windows loading spash page, but it fails to make it to the login screen. all we get is a black screen.

I have tried the following in this order.

1) booted in safe mode, tried a system restore to last week... no result.

2) booted in safe mode and ran an AVG virus scan with definitions that were updated the very same day.... no result.

3) ran the checkdisk. it booted with the check disk running. took about 10 minutes 100% passed.... no result.

4) inserted the XP CD in order to do a system repair, changed startup boot preferences to boot off the CD. CD spins, but it will not load, blank screen... no result.

I am completly stumped...

any help is much appreciated.

Edited by hamluis, 11 January 2012 - 11:21 AM.
Moved from XP to Am I Infected.


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#2 Allan

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Posted 11 January 2012 - 10:55 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Also, the correct way to run checkdisk is to boot to the recovery console and run chkdsk /r

#3 customsbroker

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Posted 11 January 2012 - 11:04 AM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)?

Also, the correct way to run checkdisk is to boot to the recovery console and run chkdsk /r


Hi Allan,

There was a virus on the PC recently.

every attempt we made to move it to the "virus chest" got an error message that the file location didnt exist.

thats all I can think of.

Edited by customsbroker, 11 January 2012 - 11:13 AM.


#4 Allan

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Posted 11 January 2012 - 11:17 AM

You should have mentioned that in your first post.

I suggest you have our folks check your system for the virus. I'm going to ask them to move this to the correct forum. Please sit tight and wait for a response from one of our malware specialists.

#5 customsbroker

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Posted 11 January 2012 - 11:25 AM

You should have mentioned that in your first post.

I suggest you have our folks check your system for the virus. I'm going to ask them to move this to the correct forum. Please sit tight and wait for a response from one of our malware specialists.


Thanks Allan,

I didnt know that had anything to do with it as the computer has been running fine for weeks and we didnt do anything special to trigger something.

#6 Allan

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Posted 11 January 2012 - 01:30 PM

Well, since you say you had a virus but you could not be sure it was removed and the problems appeared not long after, let's let the experts make sure. Please sit tight.

#7 customsbroker

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Posted 11 January 2012 - 03:03 PM

Sitting tight.

any help is appreciated guys.

#8 customsbroker

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Posted 11 January 2012 - 05:19 PM

a little update.

my last attempt to log into the computer in safe mode has left me with this.

the screen doesnt move and i have left it for 15 minutes.

Posted Image

#9 customsbroker

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Posted 12 January 2012 - 10:56 AM

update. this is definitly a hardware issue...

I took the HD out of the PC and plugged it into another PC and it booted no problem.

what could this hardware issue be???

its giving me a CMOS error on start up now.

#10 customsbroker

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Posted 13 January 2012 - 10:06 AM

Any help is appreciated....

what do i do??

#11 Allan

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Posted 13 January 2012 - 10:19 AM

update. this is definitly a hardware issue...

I took the HD out of the PC and plugged it into another PC and it booted no problem.

That's hard to believe. By design, Windows will only boot on the original system or to an IDENTICAL system

what could this hardware issue be???

its giving me a CMOS error on start up now.

Without knowing what the specific error message is (since you haven't told us), I can only suggest you change the cmos battery.



#12 customsbroker

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Posted 13 January 2012 - 10:24 AM


update. this is definitly a hardware issue...

I took the HD out of the PC and plugged it into another PC and it booted no problem.

That's hard to believe. By design, Windows will only boot on the original system or to an IDENTICAL system

what could this hardware issue be???

its giving me a CMOS error on start up now.

Without knowing what the specific error message is (since you haven't told us), I can only suggest you change the cmos battery.


I brought a PC in from my house, and took the HD out, and plugged his HD in and it booted right to windows. none of the drivers worked... but it booted no problem.

i will try and replace the CMOS battery.

I dont know what other information you would need to help me diagnose the problem.

Thanks
J

:)




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