I am running windows xp and had the Backdoor.Tidserv activity 2 virus which was invisible on a scan but Norton popped up with a warning and suggested that I download and ran their FixTDSS.exe removal tool.
I downloaded the file directly from their site and ran the tool and it did not fix the problem, and made things worse by not letting me log onto my computer unless I ran it in safe mode or used the system restore point.
I used the system restore point, but I still had the virus. I then discovered Kaspersky's TDSSKiller.zip application which I ran and has seemed to remove the virus but my internet now doesnt work.
I have done full system scans with Norton 2012, Spybot, Malware bytes (which did error near completion), and ran CC Cleaner.
When I try loading Firefox or IE, I get the website cannot be displayed and there is no modem activity (I'm connecting via wired). A diagnosis in IE says that I have a problem with WinSock.
I downloaded MicrosoftFixit50203 from the Microsoft website but that didnt work. I also tried WinsockxpFix which also didnt work. I then tried Start - Run - 'CHKDSK' which aparantly replaced a couple of files but still wont let me onto the web and I still have the Winsock notification.
Can anyone recommend my next step or an easy fix. If it helps, I should have a disk that came with the laptop somewhere, that is a manufacturers version of windows (with a load of bloatware).
Thanks in advance for any help.
Edited by hamluis, 11 January 2012 - 10:15 AM.
Moved from XP to Am I Infected.