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Unknown Virus


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9 replies to this topic

#1 paltomare

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Posted 10 January 2012 - 11:54 PM

Hi there,
I had started a thread here,
http://www.bleepingcomputer.com/forums/topic436996.html/page__gopid__2544771,
looking for some help with a virus that hit my wife's computer.

With the help of Broni, we have resolved most of the issues with the exception of some system folders that are inaccessible. See end of previous thread.

Broni suggested I create a new post here and upload the following logs.


DDS.txt
Ark.txt

Thanks in advance for your help.

Attached Files

  • Attached File  DDS.txt   16.34KB   9 downloads
  • Attached File  ark.txt   195.6KB   5 downloads


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#2 HelpBot

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Posted 16 January 2012 - 11:55 PM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

To help Bleeping Computer better assist you please perform the following steps:

***************************************************

Posted Image In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.

CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/437447 <<< CLICK THIS LINK



If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.

***************************************************

Posted Image If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of this page). In that reply, please include the following information:

  • If you have not done so already, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • A new DDS and GMER log. For your convenience, you will find the instructions for generating these logs repeated at the bottom of this post.
    • Please do this even if you have previously posted logs for us.
    • If you were unable to produce the logs originally please try once more.
    • If you are unable to create a log please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • Upon completing the above steps and posting a reply, another staff member will review your topic and do their best to resolve your issues.

Thank you for your patience, and again sorry for the delay.

***************************************************

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice


Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


As I am just a silly little program running on the BleepingComputer.com servers, please do not send me private messages as I do not know how to read and reply to them! Thanks!

#3 paltomare

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Posted 17 January 2012 - 12:25 AM

Hi, I do still need help. I have attached a DDS.txt and ARK.txt file to my original post in this thread. Background details available in the link also in my original post. Thanks for your help.

#4 nasdaq

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Posted 19 January 2012 - 03:59 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

If the %Temp%\smtmp\ are still around this tool will restore your files.

To make your files visible again, please download the following program to your desktop:

Unhide.exe

Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.

This may take sometime, please let if finish.
=====

However, the newer variants of the FakeHDD rogue programs are now deleting the following folders and storing them into a numbered folder under %Temp%\smtmp\:

%Temp%\smtmp\1\ => %AllUsersProfile%\Start Menu
%Temp%\smtmp\2\ => %UserProfile%\Application Data\Microsoft\Internet Explorer\Quick Launch
%Temp%\smtmp\3\ => %AppData%\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar
%Temp%\smtmp\4\ => %AllUsersProfile%\Desktop

It goes without saying that running a %temp% cleaner ahead of restoration would result in loss of these folders
===


Empty START program files - If still empty you will have to populate them the hard way.

Right click on each of the folders and selected Open, to open the start menu folder in Explorer. Then browse to C:\Program Files\<program name> (or whatever location the program is installed in), locate the main program's .exe file (it will usually have a name very similar to the program name and the same icon), copy and paste it into the start menu folder you have open. Then close the folders and look in your start menu again, the shortcut should be there and functioning!

So for example, the start menu folder SpeedCrunch show up as (Empty). Right clicked on the folder and selected Open, then opened C:\Program Files\SpeedCrunch and located the .exe file named "speedcrunch". Copy and paste that file into the start menu folder".

===

Third party programs if not up to date can be the cause infiltration of an infection.

Please run this security check for my review.

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
===

Please let me know what problem persists with this computer.

#5 paltomare

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Posted 21 January 2012 - 02:26 PM

Hello and thanks for your help.

The first thing I did after getting the virus was run unhide.exe. It did restore most of my files and icons.
I then had to go into my start menu and manually display my shortcuts.

The last problem I had, which is why I started this thread, is that I had some inaccessible folders. I don't know if this offers a clue but the icon for these folders is a greyed out folder shortcut icon.

The problem folders are Application Data, Cookies, Local Settings, My Documents, NetHood, PrintHood, Recent, Send To, Start Menu and Templates. These are all located under.....C/Users/Owner

Since starting this thread I tried again to restore accessibility to these folders and managed to reagain access to all but one by going into Properties>Security>Advanced and deleting a permisssions entry set to Everyone>Deny.

I assume the virus added this entry.

The only folder I could not fix was Cookies.

I do notice there seems to be multiple copies of these folder shortcuts within folders. I'm not sure if the virus created these or not.


I had run Security Check before at the suggestion of forum member Broni.

I ran it again and these are the results:

Results of screen317's Security Check version 0.99.24
Windows Vista Service Pack 2 x86 (UAC is enabled)
Internet Explorer 9
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

MVPS Hosts File
Spybot - Search & Destroy
Java™ 6 Update 26
Java™ 6 Update 5
Java™ 6 Update 7
Out of date Java installed!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Windows Defender MSASCui.exe
Malwarebytes' Anti-Malware mbamservice.exe
Malwarebytes' Anti-Malware mbamgui.exe
Windows Defender MSASCui.exe
AVAST Software Avast AvastSvc.exe
AVAST Software Avast AvastUI.exe
``````````End of Log````````````

#6 nasdaq

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Posted 22 January 2012 - 08:25 AM

Cookies folders in Vista and Windows 7 at hidden system folder to view the folders you must execute this.

http://www.winvistaclub.com/f24.html

If not causing any problems I would leave them alone. Cookies can be deleted.

How to delete cookies in Vista.
http://www.ehow.com/how_4442580_delete-cookies-vista.html
===

Secure your system by updating 3rd party programs.

Your version of Java is outdated and needs to be updated to take advantage of fixes that have eliminated security vulnerabilities.

Check your present version and update as recommended.
https://www.java.com/en/download/installed.jsp

If present remove the old version(s) of Java using the Add/Remove Programs applet.


Java™ 6 Update 26
Java™ 6 Update 5
Java™ 6 Update 7


===

Any remaining issues with this computer?

#7 paltomare

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Posted 22 January 2012 - 03:20 PM

It seems to be running okay. I have updated Java. I will compare the folders to another Vista machine I have to see why I have copies of the same folders within each other. Thanks again for your help. Great forum!

#8 nasdaq

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Posted 22 January 2012 - 04:37 PM

Time for some housekeeping

The following will implement some cleanup procedures as well as reset System Restore points:

Click Start > Run and copy/paste the following bold text into the Run box and click OK:

ComboFix /Uninstall
===

Delete the other tools we used.

Surf Safely, and Think Prevention!
===

p.s. Do not pay to much attention to the exact entries in the folders etc..
If all is well that is the must important matter.

#9 paltomare

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Posted 22 January 2012 - 05:39 PM

Thanks again!

#10 nasdaq

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Posted 28 January 2012 - 10:09 AM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.




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