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#1 cleergs

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Posted 09 February 2006 - 11:00 PM

Toshiba Laptop - approx. 3 years old. Running XP SP2 with Antivirus and Zone Alarm


For the past 2 weeks, my computer randomly crashes and shuts down. On reboot, I'll get a Microsoft popup window which says: "A Serious Error Has Occurred." The log of the error shows this:

BCCode : 100000d1 BCP1 : F9A83000 BCP2 : 00000002 BCP3 : 00000000
BCP4 : F8FB1B3A OSVer : 5_1_2600 SP : 2_0 Product : 768_1

I'm not sure how to handle this?? Someone suggested that I might have some hardware that is failing?

Please help! Thanks in advance... :thumbsup:

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#2 boopme

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Posted 09 February 2006 - 11:34 PM

Hello cleergs, I had a similar problem to this. One was fixed by cleaning out the lap. Dirt inside causes heat . heat causes failure. Get a can of compressed air. Blow it down thru the keys over the fans.
Then thru the fans and again from the top.

The other fix was to update drivers.

Next I would test the ram.
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#3 cleergs

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Posted 10 February 2006 - 12:12 AM

Thanks for the advice! I will use the compressed air asap and update the drivers.

How would I go about testing the RAM?

#4 Enthusiast

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Posted 10 February 2006 - 01:41 AM

Run Mem Test
http://hcidesign.com/memtest/

#5 boopme

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Posted 10 February 2006 - 09:25 AM

Oops, thanks Enthusiast, I forgot to put in that line. You're welcome cleergs.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 usasma

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Posted 12 February 2006 - 08:52 AM

This is from similar message at http://www.microsoft.com/resources/documen...md_stp_ottj.asp

Stop 0xD1 messages can occur after installing faulty drivers or system services. If a driver is listed by name, disable, remove, or roll back that driver to confirm that this resolves the error. If so, contact the manufacturer about a possible update. Using updated software is especially important for backup programs, multimedia applications, antivirus scanners, DVD playback, and CD mastering tools.


First, using msconfig.exe from the Start...Run dialog - check to see what resides at IRQ 2 (from: BCP2 : 00000002 ). This may not yield any useful information - but it may point at the problem device.

Next, review carefully what was done/happened to the system around the time that this error started to occur.

Next, search your hard drive for files that end in .dmp. If you find any, you can analyze them using the procedures at this link: http://forums.majorgeeks.com/showthread.php?t=35246 You can analyze the dump file and post your results here for a more detailed analysis (be sure to use the !analyze -v switch to generate a full report).

Next, make sure that you're spyware and virus free. If you don't have the apps for this, go to this link to perform a free, online scan of your system (you must use Internet Explorer): http://housecall.trendmicro.com/

Finally, if you're using the Windows based memory tool from HCIDesign - please be aware that it doesn't scan all of your memory - just the free memory.

We can use the information that you provide to narrow down the area in which the problem lies.

Edited by usasma, 12 February 2006 - 09:02 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 cleergs

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Posted 12 February 2006 - 09:41 PM

Thanks!

I haven't had time to check the drivers but the RAM (the free RAM anyway) did not yield any results. I've cleaned everything and will now check out everything per your suggestion as soon as I get home.

I really appreciate the help!!

#8 Enthusiast

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Posted 12 February 2006 - 10:43 PM

Did you update or change any drivers recently or add hardware?

At two years old cleaning the inside of the computer would be beneficial anyway.

Edited by Enthusiast, 12 February 2006 - 10:44 PM.


#9 tos226

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Posted 12 February 2006 - 11:13 PM

Hello cleergs, I had a similar problem to this. One was fixed by cleaning out the lap. Dirt inside causes heat . heat causes failure. Get a can of compressed air. Blow it down thru the keys over the fans.
Then thru the fans and again from the top.

The other fix was to update drivers.

Next I would test the ram.

Could you, PLEASE, describe this compressed air cleaning? What product? And how to blow it through the kyboard - I see solid surface under the keys. And then if you blow into the fans, aren't you blowing it right back in?

Also I'm terrified of updating drivers. First, why? Second - which. Third - How?

Thanks in advance. I too have Toshiba laptop and it's been crashing (but no error ever shows) more than before. No, I cannot pinpoint the reason yet.

Edited by tos226, 12 February 2006 - 11:14 PM.


#10 cleergs

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Posted 13 February 2006 - 09:19 AM

Did you update or change any drivers recently or add hardware?

At two years old cleaning the inside of the computer would be beneficial anyway.


Enthusiast,

No, I haven't done anything with the drivers or added any hardware recently. As a side note, I've been out-of-town this weekend and when I got home, there was a "blue screen" with this message:

DRIVER_IRQL_NOT_LESS OR_EQUAL
Beginning Dump of Physical Memory

Now I'm very nervous. I don't know what could have caused this... I'll look at the drivers as soon as I get home from work.

Thanks for the help!

#11 usasma

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Posted 13 February 2006 - 03:39 PM

Here's a link to a description of the 0x0a error: http://aumha.org/win5/kbestop.php#0x0a

Was there a file name mentioned on the Blue Screen (just below the STOP message)? That'll give us a clue as to what driver to look for.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 cleergs

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Posted 15 February 2006 - 11:30 PM

Sorry for the delay... nothing has changed (as I am still getting the same error message).

* I had not added or changed any drivers recently. I checked them yesterday and I could not find anything that needed to be updated.

* I've run all the virus/spam products suggested and completed all scans.

* Here is the analysis of one of my dump files. I ran several scans and they all refer to the same error! Unfortunately, this is like reading a foreign language.

Thanks again!

--------------------------------------------------------------------------------------

Microsoft ® Windows Debugger Version 6.6.0003.5
Copyright © Microsoft Corporation. All rights reserved.


Loading Dump File [C:\WINDOWS\Minidump\Mini012206-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 2600.xpsp_sp2_gdr.050301-1519
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055a420
Debug session time: Sun Jan 22 11:29:20.433 2006 (GMT-6)
System Uptime: 1 days 13:27:33.756
Loading Kernel Symbols
..........................................................................................................................................
Loading User Symbols
Loading unloaded module list
.......................
Unable to load image i2220ntx.sys, Win32 error 2
*** WARNING: Unable to verify timestamp for i2220ntx.sys
*** ERROR: Module load completed but symbols could not be loaded for i2220ntx.sys
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 100000D1, {fa48c000, 2, 0, f8fb1b3a}

Probably caused by : i2220ntx.sys ( i2220ntx+8b3a )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high. This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: fa48c000, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: f8fb1b3a, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: fa48c000

CURRENT_IRQL: 2

FAULTING_IP:
i2220ntx+8b3a
f8fb1b3a a5 movsd

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: INTEL_CPU_MICROCODE_ZERO

BUGCHECK_STR: 0xD1

LAST_CONTROL_TRANSFER: from f8faf641 to f8fb1b3a

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
f040bcd4 f8faf641 ffa3c56b fa48bfd4 fa1c4f04 i2220ntx+0x8b3a
f040bcf0 f90c2cd9 ffa3b000 0d01011d fa48bfd4 i2220ntx+0x6641
f040bd1c f90c2adf 00000000 81a53130 f040bd58 NDIS!ndisMDispatchRequest+0x13a
f040bd2c f90c2a9e 81a53130 fa1c4f04 ffb00280 NDIS!ndisMSetInformation+0x37
f040bd58 f90bea01 ffb00280 81a53130 fa1c4f04 NDIS!ndisMDoRequests+0x3b1
f040bd74 f90c2416 ffb00280 fa1c4f04 fa204f40 NDIS!ndisMRequest+0xfc
f040bd98 f90afbaa fa204f28 00000000 fa3ff020 NDIS!ndisMRundownRequests+0x32
f040bdac 8057be15 fa204f30 00000000 00000000 NDIS!ndisWorkerThread+0x75
f040bddc 804fa4da f90afb85 fa204f30 00000000 nt!PspSystemThreadStartup+0x34
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: .bugcheck ; kb

FOLLOWUP_IP:
i2220ntx+8b3a
f8fb1b3a a5 movsd

FAULTING_SOURCE_CODE:


SYMBOL_STACK_INDEX: 0

FOLLOWUP_NAME: MachineOwner

SYMBOL_NAME: i2220ntx+8b3a

MODULE_NAME: i2220ntx

IMAGE_NAME: i2220ntx.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 3ff8cafe

FAILURE_BUCKET_ID: 0xD1_i2220ntx+8b3a

BUCKET_ID: 0xD1_i2220ntx+8b3a

Followup: MachineOwner
---------

#13 cleergs

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Posted 15 February 2006 - 11:32 PM

Here's a link to a description of the 0x0a error: http://aumha.org/win5/kbestop.php#0x0a

Was there a file name mentioned on the Blue Screen (just below the STOP message)? That'll give us a clue as to what driver to look for.


BTW, I wasn't able to get the file name from the STOP message. I hope the dump analysis will help!

#14 cleergs

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Posted 17 February 2006 - 09:36 AM

Just a FYI, my dump analysis is two messages above this one!! Thanks for the help!!!!

#15 Enthusiast

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Posted 17 February 2006 - 02:39 PM

If you are using a wireless card or have a wireless device attached remove it and see if it clears up the problem.

Choose boot in last known good configuration.




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