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USP10.dll Is Missing


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38 replies to this topic

#1 Jakdax

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Posted 10 January 2012 - 12:47 PM

Hello, bleepingcomputer users...

I hope this is the right section for this particular problem..

Anyway, at startup, I get a mess of errors (all the same though, just for different startup programs) and they each say

The program can't start because USP10.dll is missing from your computer. Try reinstalling the program to fix this problem.


This happens with every single program, even internet explorer.

My computer was having troubles before (just a week ago actually) so I had to "repair" my windows 7 installation using the disc... After that it worked great for a few days, until now.

This started happening after I tried to install a driver for a wireless adapter (after un-installing it) because it conflicted with a program named hamachi...

I don't know what I could give you in terms of logs, because nothing works.

Thank you to anybody who looks over this, I'm pretty lost at the moment.

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#2 Broni

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Posted 10 January 2012 - 01:47 PM

Check here: http://www.techsupportforum.com/forums/f57/solved-outlook-2010-crashes-in-usp10-dll-when-trying-to-display-particular-messages-494774.html

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#3 Jakdax

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Posted 10 January 2012 - 02:03 PM

Thanks a bunch for the reply, but I don't use outlook..

Haven't ran it on this system.

Oh, and if it's worth mentioning, in event viewer (Still works), I have tons of errors under NTFS (Event ID 55 - Task Category 2)

The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\HarddiskVolume2


Not sure if that has anything to do with this, but it's there for added detail...

Thanks again

Edit: Also, ups10.dll is actually in C:\Windows\System32. Last modified in 09..

Edited by Jakdax, 10 January 2012 - 02:19 PM.


#4 Broni

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Posted 10 January 2012 - 02:19 PM

Please download SystemLook from one of the links below and save it to your Desktop.
Download Mirror #1
Download Mirror #2

64-bit users go HERE
  • Double-click SystemLook.exe to run it.
  • Vista\Win 7 users:: Right click on SystemLook.exe, click Run As Administrator
  • Copy the content of the following box and paste it into the main textfield:
    :filefind
    USP10.dll
    
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt

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#5 Jakdax

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Posted 10 January 2012 - 02:39 PM

Running it right now, got a few pop-ups while it was scanning telling me **folders were corrupted.

Here's the log:

SystemLook 30.07.11 by jpshortstuff
Log created at 14:23 on 10/01/2012 by Jakdax
Administrator - Elevation successful

========== filefind ==========

Searching for "USP10.dll"
C:\Windows\System32\usp10.dll --a---- 801280 bytes [23:38 13/07/2009] [01:14 14/07/2009] 5F2BDCA5FA0F20A6F452CF0EE2A2B18C
C:\Windows\winsxs\amd64_microsoft-windows-usp_31bf3856ad364e35_6.1.7600.16385_none_08ef6ab5722d66d5\usp10.dll --a---- 801280 bytes [23:38 13/07/2009] [01:41 14/07/2009] 5F2BDCA5FA0F20A6F452CF0EE2A2B18C
C:\Windows\winsxs\x86_microsoft-windows-usp_31bf3856ad364e35_6.1.7600.16385_none_acd0cf31b9cff59f\usp10.dll --a---- 627200 bytes [23:25 13/07/2009] [01:16 14/07/2009] (Unable to calculate MD5)

-= EOF =-


Edited by Jakdax, 10 January 2012 - 02:45 PM.


#6 Broni

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Posted 10 January 2012 - 02:46 PM

The file seems to be in a right place.
It may be corrupted though and there is no healthy replacement.

Do you have/can borrow Windows 7 DVD?

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#7 Jakdax

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Posted 10 January 2012 - 02:48 PM

Yes, I have it right here :lol:

#8 Broni

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Posted 10 January 2012 - 02:57 PM

Extract that file from Win 7 DVD.
Here is how: http://www.sevenforums.com/tutorials/42776-extract-files-windows-7-installation-dvd.html
Save it to some known location.

Restart computer in safe mode.
Rename this file C:\Windows\System32\usp10.dll to usp10.old.
Paste the extracted file into C:\Windows\System32 folder.

Restart computer.

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#9 Jakdax

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Posted 10 January 2012 - 03:15 PM

Well, ran into a new problem now. Booting into safe mode didn't work, it hung on loading CLASSPNP.sys (I'm 95% sure on that) and then rebooted.

Anything else I can do? <_<

Thanks for all your help this far!

#10 Broni

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Posted 10 January 2012 - 03:29 PM

Try this: http://www.chrisnewland.com/solved-windows-7-hang-on-boot-classpnpsys-64

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#11 Jakdax

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Posted 10 January 2012 - 04:27 PM

I'm back now, I changed to ACHI (iirc) to IDE and vice versa, and it didn't work.

Edit: well that's another problem, but I replaced the ups10.dll with the one from the disc anyway, just not in safe mode.

Edit2: Rebooted, still getting these horrid errors.

Edited by Jakdax, 10 January 2012 - 04:34 PM.


#12 Broni

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Posted 10 January 2012 - 04:39 PM

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

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#13 Jakdax

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Posted 10 January 2012 - 04:44 PM

When I try to run this it gives me the same "ups10.dll" error

#14 Broni

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Posted 10 January 2012 - 05:16 PM

Re-run System Look with the same script as in my reply #4.

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#15 Jakdax

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Posted 10 January 2012 - 05:32 PM

Alright, re-did the scan.

Results:

SystemLook 30.07.11 by jpshortstuff
Log created at 17:19 on 10/01/2012 by Jakdax
Administrator - Elevation Successful

========== filefind ==========

Searching for "USP10.dll"
C:\Windows\System32\usp10.dll --a---- 801280 bytes [23:38 13/07/2009] [01:14 14/07/2009] 5F2BDCA5FA0F20A6F452CF0EE2A2B18C
C:\Windows\winsxs\amd64_microsoft-windows-usp_31bf3856ad364e35_6.1.7600.16385_none_08ef6ab5722d66d5\usp10.dll --a---- 801280 bytes [23:38 13/07/2009] [01:41 14/07/2009] 5F2BDCA5FA0F20A6F452CF0EE2A2B18C






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