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Blue Screen Memory Dump


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9 replies to this topic

#1 nestleness

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Posted 10 January 2012 - 11:39 AM

Hello everyone. I am new to this forumn i hope this is the correct place to post my problem.

I keep getting the blue screen/memory dump every couple of hours or at random really, and its very annoying. I downloaded the blue screen viewer and here is what it came up with.

==================================================
Dump File : 011012-22089-01.dmp
Crash Time : 10/01/2012 11:32:52 AM
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : 0xa61ef000
Parameter 2 : 0xacc51321
Parameter 3 : 0xa030989c
Parameter 4 : 0x0000000c
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+85a23
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16905 (win7_gdr.111025-1503)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+85a23
Stack Address 1 : ntkrnlpa.exe+46678
Stack Address 2 : ntkrnlpa.exe+204715
Stack Address 3 : ntkrnlpa.exe+205089
Computer Name :
Full Path : C:\Windows\Minidump\011012-22089-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 131,088
==================================================

==================================================
Dump File : 011012-20061-01.dmp
Crash Time : 10/01/2012 7:24:49 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 0x00000020
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x8b06f1bc
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+59c73
File Description : TCP/IP Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4686b
Stack Address 1 : tcpip.sys+5e1bc
Stack Address 2 : tcpip.sys+63768
Stack Address 3 : tcpip.sys+639ec
Computer Name :
Full Path : C:\Windows\Minidump\011012-20061-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 131,072
==================================================

==================================================
Dump File : 122111-71339-01.dmp
Crash Time : 21/12/2011 5:20:28 PM
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x0005c86c
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x82d3e87b
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+415db
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16905 (win7_gdr.111025-1503)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+415db
Stack Address 1 : ntkrnlpa.exe+12187b
Stack Address 2 : ntkrnlpa.exe+12135f
Stack Address 3 : ntkrnlpa.exe+943cb
Computer Name :
Full Path : C:\Windows\Minidump\122111-71339-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 131,072
==================================================

If anyone can tell me how to fix this problem that would be greatly appreciated. Thank you for your time

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#2 AustrAlien

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Posted 11 January 2012 - 12:00 AM

I think we have a good case for collecting some more information about what might be going on here.

:step1: Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:
  • "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."
The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:
  • http://lifehacker.com/388284/best-online-file-sharing-services
  • http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
  • http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

:step2: Please Publish a Snapshot using Speccy, and post a link to it in this thread.
  • It is a convenient and accurate way of providing us with details of your computer specifications.

:step3: Please download MiniToolBox, save it to your desktop and run it.
  • Checkmark the following checkboxes:
    • List Installed Programs
  • Click Go.
    When the scan is finished, a text file will open in a Notepad window.
  • Copy the entire contents of the Notepad window, and paste in your reply.
    (Result.txt will be saved in the same directory the tool is run.)

AustrAlien
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#3 nestleness

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Posted 30 January 2012 - 11:14 PM

http://speccy.piriform.com/results/04XJEl3RZDbTO0TuCXG6ukY

#4 nestleness

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Posted 30 January 2012 - 11:15 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by andrew (administrator) on 30-01-2012 at 23:15:23
Microsoft Windows 7 Ultimate (X86)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
Bonjour (Version: 3.0.0.10)
Google Chrome (Version: 16.0.912.77)
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Speccy (Version: 1.15)
Star Wars: The Old Republic (Version: 1.00)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VLC media player 1.1.11 (Version: 1.1.11)

**** End of log ****

#5 nestleness

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Posted 30 January 2012 - 11:18 PM

http://www.4shared.com/zip/eUjSikQr/Windows7_Vista_jcgriff2.html?

Sorry for the late reply...My computer has been in worse shape. Havent been able to turn it on until now! first time the blue screen hasnt hit me in the first 10 minutes, had to try and do everything real quick. Thanks for all the help..

#6 AustrAlien

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Posted 30 January 2012 - 11:47 PM

I have your information downloaded to my computer now, and I will take a look at it and get back to you as soon as I am able.

Unfortunately, there are only two minidump files included:
  • 30 Jan 2012
  • 21 Dec 2011
Do you have any idea if minidumps are being created when the system crashes, and if so, what happens to them. With minidumps, it's a case of the more, the better, as far as trying to use them to diagnose a problem. With just two minidumps, there's probably not a lot going to be revealed.

Edited by AustrAlien, 30 January 2012 - 11:48 PM.

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#7 nestleness

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Posted 03 February 2012 - 06:33 PM

Thank you, to be honest though i have no clue about the minidumps. Anyway i can check if theres more so that i can help you better diagnose the problem?

#8 AustrAlien

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Posted 04 February 2012 - 06:09 AM

My apologies: I have had some time away from the computer and have been unable to follow up with a reply to your topic. I did however have a look at your information and come up with the following observations and suggestions.

Original Install Date: 21/12/2011

The system crashed on the day of installation and crashed 3 more times since then, creating memory dumps. All 4 dumps are now posted in this thread. At no other time were memory dumps created, although I can see from the event logs that the system failed and crashed many times. That in itself is unusual, and indicative of a very basic system problem. The complete lack of pointers to any other possibility, suggests to me that a BIOS update may be warranted.

BIOS
Brand: Phoenix Technologies, LTD
Version: 5.14
Date: 03/25/2008


:step1: I suggest that you update the BIOS on your system. Let's see if that has any effect on the crashing problem.

Latest BIOS update ...........
File name: sp44500.exe [1/1, 1.47M]
# System requirements: You must be logged on as an administrator to install this update.
# You must have a Microsoft Windows operating system.
# You must have an M2P61PM-HM motherboard.
Released: 2010-04-08
Version: 5.29

Look at the motherboard to double-check that the identification is correct before proceeding with the BIOS update.

Motherboard Specifications, MCP61PM-HM (Nettle3)
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01357175&lc=en&dlc=en&cc=us&lang=en&product=3686665

SystemManufacturer = HP-Pavilion
SystemProductName = KJ377AA-A2L m8400f
HP Pavilion m8400f
HP Pavilion KJ377AA-A2L m8400f


Manuals for HP Pavilion Media Center m8400f Desktop PC
http://h10025.www1.hp.com/ewfrf/wc/manualCategory?cc=us&dlc=en&lc=en&os=4062&product=3686665&sw_lang=&

Getting Started Guide › 40 MB

Software and driver downloads:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3686665#N152

Updating the BIOS
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00007682&tmp_task=useCategory&cc=us&dlc=en&lc=en&os=4062&product=3686665&sw_lang=

For computers that use Windows XP and later, complete the following steps:

  • Download the file, and then open it.
  • Follow the on-screen instructions.


:step2: You reported: "I keep getting the blue screen/memory dump"
I would like you to "Disable the Automatic Restart on System Failure" and see if you are presented with any information when/if the system crashes again.

How To Disable the Automatic Restart on System Failure in Windows 7
http://pcsupport.about.com/od/windows7/ht/automatic-restart-windows-7.htm


==================================================
Dump File         : 122111-71339-01.dmp

Bug Check String  : DRIVER_CORRUPTED_EXPOOL
Bug Check Code    : 0x000000c5
Parameter 1       : 0x0005c86c
Parameter 2       : 0x00000002
Parameter 3       : 0x00000000
Parameter 4       : 0x82d3e87b
Caused By Driver  : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+415db
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : 32-bit
Computer Name     : 
Full Path         : C:\CactusIsland\nestleness_BC\Windows7_Vista_jcgriff2\122111-71339-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7601
==================================================

==================================================
Dump File         : 013012-17612-01.dmp

Bug Check String  : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code    : 0x0000000a
Parameter 1       : 0x00000000
Parameter 2       : 0x00000002
Parameter 3       : 0x00000001
Parameter 4       : 0x82896774
Caused By Driver  : halmacpi.dll
Caused By Address : halmacpi.dll+392d
File Description  : 
Product Name      : 
Company           : 
File Version      : 
Processor         : 32-bit
Computer Name     : 
Full Path         : C:\CactusIsland\nestleness_BC\Windows7_Vista_jcgriff2\013012-17612-01.dmp
Processors Count  : 4
Major Version     : 15
Minor Version     : 7600
==================================================

Edited by AustrAlien, 04 February 2012 - 06:25 AM.

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#9 nestleness

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Posted 16 February 2012 - 09:28 PM

Ok thank you, i just did as you told me. I updated the motherboard, it was the correct one. I then disabled the automatic restart function on my computer. Now im just waiting to see, so far no blue screen...yet. Thanks again

#10 AustrAlien

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Posted 16 February 2012 - 09:32 PM

All good: Let's see what happens now. Keep in touch.
AustrAlien
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