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Infected? Problem with winsocks and other services


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#1 caution

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Posted 09 January 2012 - 09:19 PM

Hi,

It would seem that I have been infected with some kind of virus or malware. A quick MBAM scans shows that registry changed to disable Security Center. I can't access the internet. States there is a problem with the winsocks catalog, can't reset it. I have rebooted multiple times to no avail.
Problems:
No connection to internet (can't acquire network address)
Can't turn and keep on Windows firewall
Avast errors in stating that it won't be able to protect mail/news
Security Center not starting
Windows Firewall/Internet Connection Sharing service is not started and can't be started
Can't access windows update

Noticed that MBAM found a ued.exe file as malware. Don't know if the helps at all!!

Is it ok to work on this computer since there is no connection to internet(therefore protected from more viruses)?
Daughter has a report due and needs to work on this computer.

Thanks in advance!

Edited by caution, 09 January 2012 - 09:25 PM.


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#2 narenxp

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Posted 09 January 2012 - 11:38 PM

Download

http://download.bleepingcomputer.com/farbar/FSS.exe


and run it on the infected PC.

Check mark following items

Internet Services
Windows Firewall
System Restore
Security Center
Windows Update


* Click on "Scan".
* It will create a log (FSS.txt) in the same directory the tool is run.
* Please copy and paste the log to your reply.

#3 caution

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Posted 09 January 2012 - 11:56 PM

Thanks for replying so quick.
Here is the log

Farbar Service Scanner
Ran by ******* (administrator) on 09-01-2012 at 23:52:43
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

afd Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open afd registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open afd registry key. The service key does not exist.


Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is OK.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: Attention! Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.

BITS Service is not running. Checking service configuration:
The start type of BITS service is set to Demand. The default start type is Auto.
The ImagePath of BITS service is OK.
The ServiceDll of BITS: "C:\WINDOWS\system32\qmgr.dll".


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswTdi(10) Gpc(6) IPSec(4) MPFP(8) NetBT(5) PSched(7) RFCOMM(9) Tcpip(3)
0x0A000000040000000100000002000000030000000A0000000800000005000000060000000700000009000000
IpSec Tag value is correct.

**** End of log ****

#4 narenxp

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Posted 09 January 2012 - 11:59 PM

EDIT:Senior BC members may assist you soon

good luck :)

Edited by narenxp, 10 January 2012 - 12:55 AM.


#5 caution

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Posted 10 January 2012 - 12:35 AM

Edit - sent PM instead

Edited by caution, 10 January 2012 - 12:46 AM.


#6 cryptodan

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Posted 10 January 2012 - 05:37 AM

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#7 caution

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Posted 10 January 2012 - 12:13 PM

I have created a new topic in

http://www.bleepingcomputer.com/forums/topic437310.html#entry2547092

#8 hamluis

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Posted 10 January 2012 - 01:58 PM

Now that you have properly posted a malware log topic, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic.

Louis




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