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my 500GB hard drive is nearly full!?

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6 replies to this topic

#1 kmforsythe


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Posted 09 January 2012 - 05:17 PM

Hi, I'm new here..thanks to your site for helping me rid my kids' Windows 7 pc from a fake AV with Malwarebytes.

I've been looking through "My Computer" and I just don't know what's clogging up the hard drive. There is only 10% of it left, and I've saved and eliminated some bigger video/image files.

Very few games, and really not a lot of programs. I'm baffled. The computer is only a little over a year old. Music could be the problem, but I can't even find the individual files, like I can on my mac. How do I find what is taking up all the space?

Sorry if this has been covered. I searched using my own way of describing the problem and came up empty. Thanks for any advice! Karen

Edited by hamluis, 09 January 2012 - 07:08 PM.
Moved from Windows 7 to Am I Infected.

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#2 Allan


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Posted 09 January 2012 - 05:25 PM

Use Disc Cleanup. Be sure to delete the restore points (disc cleanup will delete all but the most current) (http://windows.microsoft.com/en-US/windows-vista/Delete-files-using-Disk-Cleanup). Chances are system restore is the problem. You can also use an app such as treesize to see where the space is being used (http://www.jam-software.com/freeware/)

#3 AMJ-Orign


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Posted 09 January 2012 - 06:45 PM

If you had a flash card or a USB plug-in to save storage,
it would be a big help. You could safely save those selected
items you want to keep/protect. Then when you've completed
those saves, you could delete all of the folders or files
you want to, in your Syst-7...

You have my sympathy with Syst-7..as it's no where near
ready for Prime Time; but then, that's typical MS quality
control, i.e., "if it runs, SHIP it..!!"... If you care to
provide more info, I may be of further assistance. You can
Email me directly at...........if you care to... a**2

Mod Edit: Removed email addy ~ Hamluis.

Edited by hamluis, 09 January 2012 - 07:06 PM.

#4 Allan


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Posted 09 January 2012 - 06:51 PM

Please disregard the above post.

#5 LucheLibre


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Posted 09 January 2012 - 06:53 PM

Darn, beat me to it. Yes, that post contains potentially damaging advice.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~

#6 boopme


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Posted 09 January 2012 - 08:30 PM

Hello and welcome.. You may be infected.. it is important that you do not delete any files from your Temp folder or use any temp file cleaners.

Please do these.

Reboot into Safe Mode with Networking
How to start Windows 7 in Safe Mode

Run RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

Reboot the PC back into Normal mode.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

NOTE: In some instances if no malware is found there will be no log produced.

Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.
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#7 Allan


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Posted 10 January 2012 - 09:51 AM

kmforsythe - While it's possible malware is indeed the cause, there's nothing in your first post to make me believe that's necessarily the case. By all means, feel free to follow the instructions in boopme's post above, but I suggest that first you do as I suggested in my first post above. Let's see where we are.

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