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Windows Media Player Problem

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#1 romanexile


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Posted 09 January 2012 - 12:11 PM

The W. Media Player had previously worked fine, but after trying to use it I received this message:

The file wmploc.dll has a version number of 12.0.7601.17514 where 12.0.7600.16667 was expected.
Windows Media Player is not installed properly and must be reinstalled.
Do you want to install the Player from the MS Web site?

That installation attempt failed, producing this message:

Message ID: 1601

Microsoft Windows Installer could not be accessed. Contact your support personnel to verify that Windows Installer is registered correctly, or follow the instructions here (http://support.microsoft.com/kb/555175)

I tried doing this, but it yielded no results:

You may use the below provided steps and check if these assist you resolve the issue -
a. Reboot your system.
b. Open cmd.exe as an administrator by selecting Start/All Programs/Accessories.
c. Right click on Command Prompt and choose Run as administrator.
d. Type in
unregmp2.exe /UpdateWMPVersion
e. Press enter and check.

Now what?!

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#2 romanexile

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Posted 09 January 2012 - 12:16 PM

Addendum: I ran the Microsoft Fix It program (listed in the hotlink above) but that did not resolve the problem.

#3 hamluis



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Posted 10 January 2012 - 07:31 AM

Worth a look, http://answers.microsoft.com/en-us/windows/forum/windows_7-sound/how-can-i-change-my-media-players-version-number/c7a6457c-2350-e011-8dfc-68b599b31bf5?msgId=b0ac6903-873b-43ca-a897-4b6a2f6230f2


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