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Trojan Generic26.ATMH in consrv.dll


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#1 janetmweiss

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Posted 09 January 2012 - 08:52 AM

Hello. Late yesterday night, my AVG suddenly detected a Generic26.ATMH Trojan in C:\Windows\System32\consrv.dll. I stupidly panicked and hit the remove button, but doing that just froze my computer. I did a hard reboot, and when the computer started up again, it was going mad with the Win 7 Internet Security 2012 virus, which was so annoying I couldn't really do anything with my machine while it was there. I followed the bleepingcomputer guide to remove the Internet Security 2012 thing and then ran AVG again, which picked up the consrv.dll virus again.

Since simply hitting remove didn't go so well last time, I searched this site for a guide, but all I found were highly-individualized procedures based on posted logs, so...I'm hoping someone will either point me to an all-purpose guide or else help me?

(I have 64-bit Windows 7, for the record.)

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#2 boopme

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Posted 09 January 2012 - 11:29 AM

Hellothis is a PC specific ZeroAccess infection.
Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Include a link back to this topic.

Let me know if that went well.
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#3 narenxp

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Posted 09 January 2012 - 11:32 AM

EDIT:Didnot see boop me's reply.Please follow the instructions

Good luck

Edited by narenxp, 09 January 2012 - 12:30 PM.


#4 janetmweiss

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Posted 09 January 2012 - 12:25 PM

I've generated the logs you've requested and the new post can be found here: http://www.bleepingcomputer.com/forums/topic437143.html I didn't run GMER as the preparation guide said I shouldn't bother on a 64-bit system. Thanks for your help so far.

#5 boopme

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Posted 09 January 2012 - 05:17 PM

You're welcome,
Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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