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Windows 7 64bit OS won't open 32 bit programs anymore


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16 replies to this topic

#1 tom223

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Posted 09 January 2012 - 01:46 AM

Hello Folks,

Thanks in advance for any help!

Laptop
64bit windows 7 home premium
2gb ram
Amd athalon TF-20 1.60ghz

About a week and a half ago I was ripping a cd via media monkey. The disk was scratched I believe and wouldn't rip correctly. On the second or third try, I got the BSOD and upon restarting, no 32bit exe's will run (they pop up for a few seconds in task manager and disappear immediately). All of my 64 bit programs work fine (such as internet explorer 64bit). This problem is also the same in safe mode. I have not observed any other problems.

Things I have tried:
Safe Mode
/sfc scannow (multiple times in and out of safe mode run as administrator)
windows defender scan
windows malicious program scanner
windows update


Keep in mind that if a recommended program would be helpful, the program must be 64bit or it will not run for me.

Let me know what you guys think. Thanks again I have been stumped with this problem and have called my laptop a bleeping computer many times!!!

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#2 Monty007

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Posted 09 January 2012 - 04:55 AM

Hi, have you tried system restore? http://windows.microsoft.com/en-AU/windows7/products/features/system-restore
MCP
MSDST

#3 tom223

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Posted 09 January 2012 - 07:25 AM

Yes I have, sorry forgot to add that

#4 AMJ-Orign

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Posted 09 January 2012 - 07:07 PM

Tom--
Your added info may be confusing the issue...
your problem may be nothing more than the
fact that your Syst-7 simply doesn't support
32 bit executions..and even (some) files
generated in a 32 bit system... a**2

#5 LucheLibre

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Posted 09 January 2012 - 07:15 PM

Use Process Monitor to capture software operations.

  • Download and extract to a folder on your desktop. Right-click on the program and select Run As Administrator.
  • The ProcMon filter dialog box will appear. Click Reset and then OK. Process Monitor will begin capture.
  • Attempt to open a 32-bit program. After it fails, go to the next step.
  • Switch back to Process Monitor and click File > Save. Save to your desktop as capture.
  • Locate the capture file on the desktop, right-click and select Send To > Compressed (zipped) folder.
  • Locate the new archive on your desktop and upload to a file-sharing site such as Mediafire.
  • Copy the file's weblink to your next reply.

Also try this in hopes it might run.

Use BlueScreenView to provide details about your errors.

  • Download the .zip file and extract to a folder on your desktop. Open that folder and run BlueScreenView.exe.
  • After BSV completes its scan, click Edit > Select All. Then click File > Save Selected Items and save the report to your desktop as BSOD.txt
  • Open BSOD.txt in Notepad and copy all of its content to your next reply.

===========================================

Edited by LucheLibre, 09 January 2012 - 07:20 PM.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#6 tom223

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Posted 09 January 2012 - 11:08 PM

Thanks for the replies Lunchelibre and AMJ!!

To AMJ:
Sorry for the confusion. THis may clear things up. All of the 32bit programs that are not working now are all programs that previously have run perfectly on my system since I got it. Is there any other questions that would clearn things up?

To Lunchelibre:
Unfortunately I cannot run those programs either, even as administrator.

Got any other ideas guys? :D

#7 LucheLibre

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Posted 10 January 2012 - 07:41 PM

Try these steps before continuing. http://support.microsoft.com/kb/950505#LetMeFixItMyselfAlways

==========

When you go to open Procmon, it should create a hidden program in the same folder called 'procmon64'.

You may need to enable the showing of hidden files. Click the start orb and click on Computer. Press the Alt key to make the menu bar appear. Click Tools > Folder Options. In the view tab, click the Show hidden files, folders, and drives radio button. Then click OK.

After all that, try to execute procmon and look for it to create that hidden program. When it does, execute that program and continue following the directions I gave you.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#8 calden

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Posted 11 January 2012 - 11:17 AM

TOM223

Type CMD in search (bottom left)
Right click on cmd.exe and run as administrator
After C:\Windows\System32> type netsh winsock reset

Should look like the following in the CMD BOX.
C:\Windows\System32>netsh winsock reset
press enter and reboot computer.

#9 tom223

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Posted 13 January 2012 - 01:21 AM

Once again Thank you very much for your reply lunchelibre.

I tried your solution, which was something I had not tried before, but unfortunately no cigar.

calden

Thank you for your reply as well. I had not tried this to fix my problem yet either. unfortunately no luck with this either.

I just got another blue screen

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002CA1FFF
BCP3: FFFFF88003169A78
BCP4: FFFFF880031692D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\011212-32385-01.dmp
C:\Users\Jamee\AppData\Local\Temp\WER-41714-0.sysdata.xml

Also, this was another blue screen that I got about a week ago but it was not the initial blue screen that started all of these problems

Additional information about the problem:
BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002C77F6B
BCP3: 0000000000000000
BCP4: 000007FFFFFA0000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\123111-35693-01.dmp
C:\Users\Jamee\AppData\Local\Temp\WER-44132-0.sysdata.xml

Maybe these will help us. I would like to do a repair or fresh install but my laptop either did not come with a copy of windows 7 on disk or I can't find it.

THanks in advance for further help.

EDIT: Actually it looks like I can create a repair disk with Windows 7? I would like that to be the last resort though. Would this even fix my problem?

EDIT #2: OK I guess the repair disk I made is completely different than the OS repair disk. I am learning on the fly!

Edited by tom223, 13 January 2012 - 01:53 AM.


#10 LucheLibre

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Posted 13 January 2012 - 11:37 PM

http://www.mediafire.com/?82qxubt5nlkna4d

I've uploaded the 64-bit version of Process Monitor. Download the file and unzip it to your desktop. Then follow the original instructions I posted.

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#11 tom223

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Posted 14 January 2012 - 05:02 PM

Thanks LucheLibre!!!

http://www.mediafire.com/file/3dew6tg839db67i/Logfile.zip

tried to open firefox media monkey, adaware, spybot destroyer

#12 LucheLibre

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Posted 15 January 2012 - 11:06 AM

Check System File Integrity

  • Click Start Orb and type cmd. In search results, right-click cmd and select Run as Administrator.
  • At the prompt, type sfc /scannow and press Enter. There is a space between "sfc" and "/scannow". This process make take a while.
    • If SFC find errors it cannot correct, it may ask you to insert your Windows CD.
  • When SFC finishes, it will show you a summary of it's scan. Copy the entire contents to your next reply.
  • Restart your computer.
  • Run Windows Update immediately if you had to use your Windows CD during this operation.

===========================================

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#13 tom223

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Posted 15 January 2012 - 05:58 PM

Thanks Luche. Ran a handful of more times with no luck.

Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.



And currently windows update has one that keeps failing to install. It must be trying to use a 32bit exe in some way.

#14 calden

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Posted 16 January 2012 - 04:53 AM

TOM223

I had the same problem as you and rectified it as in Post 8
Suggest you try following those instructions again but this time
put a space between 32> and netsh

32> netsh

#15 tom223

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Posted 16 January 2012 - 04:14 PM

Hey calden Thanks for another reply!

I tried what you suggested and put a space between the > and netsh and did that with a restart a few times (cmd run as admin of course) and still no luck. Such a weird problem.

Let me know if you guys have any other ideas. This has stumped me for weeks!! ARRRRGGGG




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