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My Inspiron 1564 won't work


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2 replies to this topic

#1 sjoq

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Posted 08 January 2012 - 08:57 PM

My computer has recently been infected with the Win 7 antivirus. It just suddenly shut down and when I turned it on again, it showed the Dell logo and the loading bar then it stays on a black screen. I don't think I can't enter safe mode and I still have the reinstallation disk that it came with.

Edited by hamluis, 09 January 2012 - 09:00 AM.
Moved from Win 7 to Am I Infected.


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#2 Farbar

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Posted 10 January 2012 - 07:04 PM

Hello sjoq,

Welcome to Bleeping computers.

I'll move the topic to Malware Removal forum.

For x32 (x86) bit systems download Farbar Recovery Scan Tool and save it to a flash drive.
For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to a flash drive.

Plug the flashdrive into the infected PC.

Enter System Recovery Options.

To enter System Recovery Options from the Advanced Boot Options:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.
On the System Recovery Options menu you will get the following options:
Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt
[*]Select Command Prompt
[*]In the command window type in notepad and press Enter.
[*]The notepad opens. Under File menu select Open.
[*]Select "Computer" and find your flash drive letter and close the notepad.
[*]In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
Note: Replace letter e with the drive letter of your flash drive.
[*]The tool will start to run.
[*]When the tool opens click Yes to disclaimer.
[*]Press Scan button.
[*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.[/list]

#3 Farbar

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Posted 18 January 2012 - 07:32 AM

This thread will now be closed due to lack of activity.

If you should have a new issue, please start a new topic.

Every one else should start a new topic.




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