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Mozilla Browser keeps getting stuck


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#1 Ravens

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Posted 08 January 2012 - 04:09 PM

i recently had a virus issue that has just been resolved by your staff. Now my Mozilla browser gets stuck when I try and click on any links. It will open a specific page, but when I click on a given link it will not open and the hour glass gets stuck. I can close down the browser by clicking on the "X". When I reopen it it asks me if I want to start a new session or restore the old session. I have updated to the latest version of the browser and it still happens.

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#2 Condobloke

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Posted 09 January 2012 - 06:47 AM

G'day Ravens....I have had a similar problem....and I bought about about a fix by renewing my firefox profile.
I will attach a link below....just follow the steps carefully and be sure you read it well.
Even if this doesn't fix your problem, it will certainly not do any harm.
http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows
Good luck,
Brian

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fed up with Windows antics...??....LINUX IS THE ANSWER....I USE LINUX MINT 18.3  EXCLUSIVELY.

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#3 Ravens

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Posted 09 January 2012 - 05:17 PM

G'day CondoBloke,

Tried it and it didn't fix the prob. My browser locks up when I try and download any files from a link, ie: Adobe Reader or other download updates. I can close it with the "x" and when I reopen it it asks me if I want to restore my session or to start a new one. It opens web sites fine just no downloading.




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