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Possible Svchost virus

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3 replies to this topic

#1 Tallgeese3


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Posted 08 January 2012 - 09:21 AM

Hello everyone! Thanks for taking the time to look in here to help me solve my problem.

About four days ago I let my nephew use my labtop and when I got it back I noticed there was a strange new program called "facebook dislike" installed. I've gotten rid of it but ever since then I've noticed my computer getting progressively worse.

OS: Windows XP home
Browser: Firefox 9.0.1
Virus Scanner: Norton 360

Problem: To begin with my computer start up time (time it takes for all window process to load up so I can use computer) has increased from around 5 mins to 10 mins. Once all my processes load after a few mins pass by one of my svchost.exe processes goes haywire and its memory usage goes through the roof (rises to 120k+). I'm basically forced to close the process otherwise it will cause my computer to slow down and then lock-up. After I close the process it always starts back up and it will either start eating up memory again or run normally. If I close the svchost.exe process I lose sound until I reboot my computer and parts of windows will look strange until the svchost.exe process restarts itself.

Tried Solutions: The first thing I tried was combofix. A couple months ago I got hit with the zero.access rootkit along with some other nasty viruses that totally wrecked my computer and combofix did the trick and saved my computer. I figured if it could do it once it might be able do it again. I saw that Combofix did remove some files/programs (didn't save log) but it did not fix the problem. Next I tried malwarebytes and I think it removed a cookie and one other file but that also did not fix the problem. After that I got pretty desperate so I got spybot S&D and it also found some cookies but still did not fix anything. I did try Norton360 but that stupid thing never finds anything -.- .

So right now I'm out of ideas and any help would be appreciated!

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#2 Broni


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Posted 08 January 2012 - 01:22 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#3 Tallgeese3

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Posted 08 January 2012 - 03:30 PM

Thanks for the quick reply broni. I'm still in the process of running the GMER scan but both GMER and DDS have detected the same TDL4@MBR rootkit so it looks like that's the issue. Hopefully the gmer scan will finish soon so I can make my next post and get this crap off my system! Thanks again and thank jeebus for a great site like this!!!

#4 boopme


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Posted 08 January 2012 - 07:57 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

The current wait time is 3 - 5 days and ALL logs are amswered.

To avoid confusion, I am closing this topic.
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