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#1 gyzmo123

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Posted 08 January 2012 - 04:10 AM

Hello everyone. Needless to say, I have a problem with my laptop and am hoping I can get help here. Nice to see people able and willing to help others!

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#2 jgweed

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Posted 08 January 2012 - 06:49 AM

Now that you have submitted logs, please be patient until an expert can review them, and do not make major changes to your computer that might invalidate the data. I am sure our malware removal team can help you.
Welcome to BC, and thanks for joining!
Regards,
John
Whereof one cannot speak, thereof one should be silent.

#3 gyzmo123

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Posted 09 January 2012 - 06:55 AM

Many thanks - can I check on something please?

I know not to try solving this myself or do anything that may hinder any help, but what about continuing normal use of the laptop while I'm waiting? For example, I'd like to be able to download the latest Flash player as well as a couple of programs like Spotify. I'm also being prompted to update existing programs and windows is set to automatically update. Should I wait until the problem has been sorted out or am I OK to carry on? Sorry if that seems like a daft question but I've never had a problem like this before.

#4 jgweed

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Posted 09 January 2012 - 09:05 AM

Your question is sound. If you know that certain applications are legitimate, then update those as well as any Windows security patches. I would not add completely new or delete any current applications, or make any changes to the registry (using a registry cleaner, for example).
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