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Win 7 Internet Security 2012 Removal help


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3 replies to this topic

#1 fabrod

fabrod

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Posted 08 January 2012 - 02:56 AM

I recently visited the site demonoid.me and before I could do anything I caught the virus Win 7 internet security 2012. I have followed your removal guide so far but wanted to run it by you guys to make sure i did things correctly and properly removed all harmful files. thank you guys!!


.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-12.02)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 10/25/2009 3:11:35 PM
System Uptime: 1/7/2012 8:37:28 PM (3 hours ago)
.
Motherboard: Quanta | | 3627
Processor: Intel® Core™2 Duo CPU T6600 @ 2.20GHz | CPU | 2200/800mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 220 GiB total, 88.111 GiB free.
D: is FIXED (NTFS) - 13 GiB total, 2.127 GiB free.
E: is CDROM ()
F: is Removable
.
==== Disabled Device Manager Items =============
.
Class GUID: {4d36e968-e325-11ce-bfc1-08002be10318}
Description: LogMeIn Mirror Driver
Device ID: ROOT\DISPLAY\0000
Manufacturer: LogMeIn, Inc.
Name: LogMeIn Mirror Driver
PNP Device ID: ROOT\DISPLAY\0000
Service: lmimirr
.
Class GUID: {4d36e96d-e325-11ce-bfc1-08002be10318}
Description: LSI HDA Modem
Device ID: HDAUDIO\FUNC_02&VEN_11C1&DEV_1040&SUBSYS_103C137E&REV_1002\4&19D1A30F&0&0101
Manufacturer: LSI
Name: LSI HDA Modem
PNP Device ID: HDAUDIO\FUNC_02&VEN_11C1&DEV_1040&SUBSYS_103C137E&REV_1002\4&19D1A30F&0&0101
Service: Modem
.
Class GUID: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Description: ENE CIR Receiver
Device ID: ACPI\ENE0100\4&2C6106F3&0
Manufacturer: ENE
Name: ENE CIR Receiver
PNP Device ID: ACPI\ENE0100\4&2C6106F3&0
Service: enecir
.
Class GUID: {4d36e972-e325-11ce-bfc1-08002be10318}
Description: VirtualBox Host-Only Ethernet Adapter
Device ID: ROOT\NET\0000
Manufacturer: Sun Microsystems, Inc.
Name: VirtualBox Host-Only Ethernet Adapter
PNP Device ID: ROOT\NET\0000
Service: VBoxNetAdp
.
==== System Restore Points ===================
.
No restore point in system.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
µTorrent
4Media PDF to EPUB Converter
Acrobat.com
Adobe Acrobat 9 Pro Extended - English, Français, Deutsch
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Flash Player 11 Plugin
Apple Application Support
Apple Software Update
Ashampoo Burning Studio 2010 Advanced
Ashampoo Home Designer1.0.0
Ashampoo Photo Commander 7.60
Ashampoo Snap 3.50
Ashampoo WinOptimizer 6.60
Bing Bar
BitTorrent
BitZipper 2010
Canon MF Toolbox 4.9.1.1.mf09
Cobian Backup 10
Compatibility Pack for the 2007 Office system
CyberLink DVD Suite
DivX Setup
doubleTwist
Dropbox
erLT
ESET Online Scanner v3
FileZilla Client 3.3.3
Folder Iconizer
Freez Screen Video Capture v1.2
Google Chrome
Google Desktop
Google Earth Plug-in
Google Gears
Google Talk Plugin
Google Update Helper
GoToMeeting 4.8.0.723
Homepage Protection
HomePipe Agent
Hotfix for Microsoft Document Explorer 2008 (KB953196)
HP Advisor
HP Customer Experience Enhancements
HP Games
HP MediaSmart DVD
HP MediaSmart Internet TV
HP MediaSmart Live TV
HP MediaSmart Movie Themes
HP MediaSmart Music/Photo/Video
HP MediaSmart SlingPlayer
HP MediaSmart Software Notebook Demo
HP MediaSmart Webcam
HP Quick Launch Buttons
HP Setup
HP Smart Web Printing
HP Update
HP User Guides 0154
HP Wireless Assistant
HTC Driver Installer
IDT Audio
Java Auto Updater
Java™ 6 Update 26
Jing
LabelPrint
LightScribe System Software
Logitech SetPoint
Magic ISO Maker v5.5 (build 0276)
Malwarebytes Anti-Malware version 1.60.0.1800
Microsoft Access database engine 2010 (English)
Microsoft Document Explorer 2008
Microsoft Live Search Toolbar
Microsoft Office 2007 Primary Interop Assemblies
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Silverlight
Microsoft Streets & Trips 2011
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Microsoft Visual C++ Compilers 2008 Standard Edition - enu - x86
Microsoft Visual Studio 2005 Tools for Office Runtime
Microsoft Windows Debugging Symbols
Microsoft Works
Mindjet MindManager 9
Mindjet MindManager Viewer 7
Mozilla Firefox 8.0 (x86 en-GB)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 4.0 SP2 Parser and SDK
MyFonts Order M3072677
Octoshape add-in for Adobe Flash Player
Olympus Digital Wave Player
Orca
Palm webOS® Doctor™ Build Sprint.148.194, webOS 1.3.1
PDF Studio
Picasa 3
Power2Go
PowerDirector
PowerRecover
Presto! PageManager 7.15.35
QLBCASL
QuickBooks
QuickBooks Pro 2010
QuickTime
Reader Library by Sony
Realtek 8136 8168 8169 Ethernet Driver
Realtek USB 2.0 Card Reader
RoboForm 7-3-2 (All Users)
Secunia PSI (2.0.0.3003)
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2553089)
Security Update for 2007 Microsoft Office System (KB2553090)
Security Update for 2007 Microsoft Office System (KB2584063)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2160841)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Security Update for Microsoft Office 2007 suites (KB2596785) 32-Bit Edition
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Groove 2007 (KB2552997)
Security Update for Microsoft Office InfoPath 2007 (KB2510061)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2596764) 32-Bit Edition
Security Update for Microsoft Office PowerPoint 2007 (KB2596912) 32-Bit Edition
Security Update for Microsoft Office Publisher 2007 (KB2596705) 32-Bit Edition
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Skype Click to Call
Skype™ 5.5
SlingBoxWatchYourTVAnyWhere
SupportSoft Assisted Service
Update for 2007 Microsoft Office System (KB2284654)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596651) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596789) 32-Bit Edition
Update for Microsoft Office 2007 System (KB2539530)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 (KB2596596) 32-Bit Edition
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2583910)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2596560)
VC80CRTRedist - 8.0.50727.4053
Visual C++ 2008 x86 Runtime - (v9.0.30729)
Visual C++ 2008 x86 Runtime - v9.0.30729.01
Visual Studio 2005 Tools for Office Second Edition Runtime
Windows Media Encoder 9 Series
Windows Media Player Firefox Plugin
Windows SDK Intellidocs
Xvid Video Codec
.
==== Event Viewer Messages From Past Week ========
.
1/7/2012 9:12:34 PM, Error: Service Control Manager [7034] - The QuickBooksDB19 service terminated unexpectedly. It has done this 1 time(s).
1/6/2012 8:16:32 PM, Error: bowser [8003] - The master browser has received a server announcement from the computer VANESSA-PC that believes that it is the master browser for the domain on transport NetBT_Tcpip_{F65D4F09-7977-459A-9B92-B7A75DF4F7A6}. The master browser is stopping or an election is being forced.
1/6/2012 1:37:37 PM, Error: Service Control Manager [7034] - The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 1 time(s).
1/2/2012 9:06:20 AM, Error: Disk [11] - The driver detected a controller error on \Device\Harddisk2\DR28.
.
==== End Of File ===========================

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 12 January 2012 - 02:33 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.

In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply

information and logs:

  • In your next post I need the following

  • .logs from DDS
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 15 January 2012 - 02:55 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 18 January 2012 - 06:16 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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