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ASUS Latop freezing problem... Finally time to resolve it.


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#1 ihateadware52792

ihateadware52792

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Posted 08 January 2012 - 01:52 AM

Hey everyone. I've got a weird problem I am trying to get to the bottom of once and for all. I'm using an ASUS G60JX laptop w/ Windows 7 home premium 64 bit. I've got 6gb of RAM, NVIDIA GTS360M GPU and a intel core i7 processor. (1.something ghz) Basically, the laptop will freeze at weird times. The freeze is a hard freeze, you cant get out of it. There is no blue screen of death to go with it. For example, I could have Chrome open (A few tabs) and then go to start a program like Audacity, and all of a sudden, the computer just freezes. And im forced to do a hard shutdown. I believe it's safe to say this tends to happen when I'm multi-tasking. I dont recall it ever happening when not running multiple things at once. HOWEVER this problem has more to it than just that... I've had this laptop for 1.5 years now. During that time, this problem has come and gone. It has also come in a different form, where while playing any type of flash thing, the computer would freeze BUT, after waiting for a while, it would come back... which was really weird. Everything has been absolutely dandy the past 2-3 months. However, last night I decided to re install my OS, because I wanted to start back from a clean state. Everything went fine, and I've updated my computer completely. BUT now the freezing is back, in the original form of being a hard freeze, forcing me to shut down completely. I know my CPU isn't overheating in this circumstance, although it does run hot at times. any ideas??? thanks!


I've included the results of "mini-toolbox" (i just ran this like 2 minutes ago) I know this program may help someone help me figure this out, so I figured I'd post a log from it.


** this does happen on battery, and on AC power**



MiniToolBox by Farbar
Ran by LJ (administrator) on 08-01-2012 at 02:21:45
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/08/2012 01:36:50 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (01/07/2012 11:24:13 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x80070422).

Error: (01/07/2012 11:16:42 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x80070422).

Error: (01/07/2012 11:12:39 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (01/07/2012 11:08:14 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (01/07/2012 10:59:30 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (01/07/2012 10:50:02 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (01/07/2012 10:49:49 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\servicing\TrustedInstaller.exe; Description = Windows Modules Installer; Error = 0x80070422).

Error: (01/07/2012 10:49:37 PM) (Source: System Restore) (User: )
Description: Failed to create restore point (Process = C:\Windows\system32\svchost.exe -k netsvcs; Description = Windows Update; Error = 0x80070422).

Error: (01/07/2012 02:43:52 PM) (Source: MsiInstaller) (User: SYSTEM)SYSTEM
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070308. assembly interface: IAssemblyCacheItem, function: Commit, component: {03329364-ED3E-3EF1-ACB0-C1E9F5282929}


System errors:
=============
Error: (01/08/2012 01:44:05 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 1:42:39 AM on ?1/?8/?2012 was unexpected.

Error: (01/08/2012 00:38:10 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:36:10 AM on ?1/?8/?2012 was unexpected.

Error: (01/08/2012 00:07:33 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:00:54 AM on ?1/?8/?2012 was unexpected.

Error: (01/07/2012 11:58:11 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:56:39 PM on ?1/?7/?2012 was unexpected.

Error: (01/07/2012 11:10:04 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:07:51 PM on ?1/?7/?2012 was unexpected.

Error: (01/07/2012 11:06:17 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:02:06 PM on ?1/?7/?2012 was unexpected.

Error: (01/07/2012 02:44:11 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: Installation Failure: Windows failed to install the following update with error 0x80070308: Update for Windows 7 for x64-based Systems (KB2547666).

Error: (01/07/2012 02:43:59 PM) (Source: Microsoft-Windows-WindowsUpdateClient) (User: SYSTEM)
Description: Installation Failure: Windows failed to install the following update with error 0x80070643: Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243).

Error: (01/07/2012 00:51:49 PM) (Source: Microsoft-Windows-LanguagePackSetup) (User: SYSTEM)
Description: CBS Client initialization failed. Last error: 0x80080005

Error: (01/07/2012 00:51:49 PM) (Source: DCOM) (User: UpdatusUser)
Description: machine-defaultLocalActivation{D63AA156-D534-4BAC-9BF1-55359CF5EC30}{E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}LJ-PCUpdatusUserS-1-5-21-4236189860-3444462088-715609464-1003LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (01/08/2012 01:36:50 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (01/07/2012 11:24:13 PM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x80070422

Error: (01/07/2012 11:16:42 PM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x80070422

Error: (01/07/2012 11:12:39 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (01/07/2012 11:08:14 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (01/07/2012 10:59:30 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (01/07/2012 10:50:02 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (01/07/2012 10:49:49 PM) (Source: System Restore)(User: )
Description: C:\Windows\servicing\TrustedInstaller.exeWindows Modules Installer0x80070422

Error: (01/07/2012 10:49:37 PM) (Source: System Restore)(User: )
Description: C:\Windows\system32\svchost.exe -k netsvcsWindows Update0x80070422

Error: (01/07/2012 02:43:52 PM) (Source: MsiInstaller)(User: SYSTEM)SYSTEM
Description: Product: Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 -- Error 1935.An error occurred during the installation of assembly 'Microsoft.VC90.ATL,version="9.0.30729.6161",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86",type="win32"'. Please refer to Help and Support for more information. HRESULT: 0x80070308. assembly interface: IAssemblyCacheItem, function: Commit, component: {03329364-ED3E-3EF1-ACB0-C1E9F5282929}(NULL)(NULL)(NULL)(NULL)(NULL)


=========================== Installed Programs ============================

µTorrent (Version: 3.1.0)
7-Zip 9.20
Acrobat.com (Version: 1.6.65)
Activation Assistant for the 2007 Microsoft Office suites
Activation Assistant for the 2007 Microsoft Office suites (Version: 1.0)
Adobe AIR (Version: 1.5.0.7220)
Adobe Flash Player 10 ActiveX (Version: 10.0.32.18)
Adobe Flash Player 10 Plugin (Version: 10.0.32.18)
Adobe Reader 9.4.7 MUI (Version: 9.4.7)
ASUS AI Recovery (Version: 1.0.7)
ASUS AP Bank (Version: 1.0.0.0)
ASUS Data Security Manager (Version: 1.00.0013)
ASUS FancyStart (Version: 1.0.5)
ASUS LifeFrame3 (Version: 3.0.20)
ASUS Live Update (Version: 2.5.9)
ASUS Power4Gear Hybrid (Version: 1.1.22)
ASUS SmartLogon (Version: 1.0.0007)
ASUS Splendid Video Enhancement Technology (Version: 1.02.0028)
ASUS Virtual Camera (Version: 1.0.17)
ASUS WebStorage (Version: 2.0.36.1260)
ASUS_ScreenSaver_GSeries
Atheros Client Installation Program (Version: 7.0)
Atheros Communications Inc.® AR81Family Gigabit/Fast Ethernet Driver (Version: 1.0.0.7)
ATK Generic Function Service (Version: 1.00.0008)
ATK Hotkey (Version: 1.0.0054)
ATK Media (Version: 2.0.0006)
ATKOSD2 (Version: 7.0.0007)
Audacity 1.3.14 (Unicode)
avast! Free Antivirus (Version: 6.0.1367.0)
Bing Bar (Version: 7.0.850.0)
CCleaner (Version: 3.14)
Chicken Invaders 2
Choice Guard (Version: 1.2.87.0)
ControlDeck (Version: 1.0.4)
Creative MediaSource 5 (Version: 5.00)
CyberLink LabelPrint (Version: 2.5.1908)
CyberLink Power2Go (Version: 6.1.3509a)
DAEMON Tools Lite (Version: 4.45.1.0236)
Definition update for Microsoft Office 2010 (KB982726) 32-Bit Edition
Express Gate (Version: 1.2.13.34)
Fast Boot (Version: 1.0.4)
FIFA 12 (Version: 1.0.0.0)
Google Chrome (Version: 16.0.912.75)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Update Helper (Version: 1.3.21.79)
Guitar Pro 6
Intel® Management Engine Components (Version: 6.0.0.1179)
Island Wars 2
Junk Mail filter update (Version: 14.0.8050.1202)
LAME v3.98.3 for Audacity
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Live Add-in 1.3 (Version: 2.0.2313.0)
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook Connector (Version: 12.0.6414.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP3 Parser (KB973685) (Version: 4.30.2107.0)
NVIDIA 3D Vision Controller Driver 285.62 (Version: 285.62)
NVIDIA 3D Vision Driver 285.62 (Version: 285.62)
NVIDIA Control Panel 285.62 (Version: 285.62)
NVIDIA Graphics Driver 285.62 (Version: 285.62)
NVIDIA HD Audio Driver 1.2.24.0 (Version: 1.2.24.0)
NVIDIA Install Application (Version: 2.1002.46.235)
NVIDIA PhysX (Version: 9.11.0621)
NVIDIA PhysX System Software 9.11.0621 (Version: 9.11.0621)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.8562)
NVIDIA Update 1.5.20 (Version: 1.5.20)
NVIDIA Update Components (Version: 1.5.20)
Origin (Version: 8.3.7.3619)
Realtek High Definition Audio Driver (Version: 6.0.1.5983)
RICOH R5U230 Media Driver ver.2.05.02.02 (Version: 2.05.02.02)
Sound Blaster Audigy HD (Version: 1.0)
Speccy (Version: 1.14)
Synaptics Pointing Device Driver (Version: 14.0.1.1)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft Excel 2010 (KB2553439) 32-Bit Edition
Update for Microsoft Office 2010 (KB2494150)
Update for Microsoft Office 2010 (KB2553065)
Update for Microsoft Office 2010 (KB2553092)
Update for Microsoft Office 2010 (KB2553181) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553270) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553310) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553385) 32-Bit Edition
Update for Microsoft Office 2010 (KB2553455) 32-Bit Edition
Update for Microsoft Office 2010 (KB2566458)
Update for Microsoft Office 2010 (KB2596964) 32-Bit Edition
Update for Microsoft OneNote 2010 (KB2553290) 32-Bit Edition
Update for Microsoft Outlook 2010 (KB2553323) 32-Bit Edition
Update for Microsoft Outlook Social Connector (KB2583935)
USB 2.0 2.0M UVC WebCam
uTorrentBar Toolbar (Version: 6.8.2.0)
VLC media player 1.1.11 (Version: 1.1.11)
WIDCOMM Bluetooth Software (Version: 6.2.0.9600)
Windows Live Call (Version: 14.0.8050.1202)
Windows Live Communications Platform (Version: 14.0.8050.1202)
Windows Live Essentials (Version: 14.0.8050.1202)
Windows Live Family Safety (Version: 14.0.8052.1208)
Windows Live Mail (Version: 14.0.8050.1202)
Windows Live Messenger (Version: 14.0.8050.1202)
Windows Live Photo Gallery (Version: 14.0.8051.1204)
Windows Live Sign-in Assistant (Version: 5.000.818.6)
Windows Live Sync (Version: 14.0.8050.1202)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8050.1202)
Windows Mobile Device Updater Component (Version: 04.08.2345.00)
WinFlash (Version: 2.29.0)
Wireless Console 3 (Version: 3.0.14)
Zune (Version: 04.08.2345.00)
Zune Language Pack (CHS) (Version: 04.08.2345.00)
Zune Language Pack (CHT) (Version: 04.08.2345.00)
Zune Language Pack (CSY) (Version: 04.08.2345.00)
Zune Language Pack (DAN) (Version: 04.08.2345.00)
Zune Language Pack (DEU) (Version: 04.08.2345.00)
Zune Language Pack (ELL) (Version: 04.08.2345.00)
Zune Language Pack (ESP) (Version: 04.08.2345.00)
Zune Language Pack (FIN) (Version: 04.08.2345.00)
Zune Language Pack (FRA) (Version: 04.08.2345.00)
Zune Language Pack (HUN) (Version: 04.08.2345.00)
Zune Language Pack (IND) (Version: 04.08.2345.00)
Zune Language Pack (ITA) (Version: 04.08.2345.00)
Zune Language Pack (JPN) (Version: 04.08.2345.00)
Zune Language Pack (KOR) (Version: 04.08.2345.00)
Zune Language Pack (MSL) (Version: 04.08.2345.00)
Zune Language Pack (NLD) (Version: 04.08.2345.00)
Zune Language Pack (NOR) (Version: 04.08.2345.00)
Zune Language Pack (PLK) (Version: 04.08.2345.00)
Zune Language Pack (PTB) (Version: 04.08.2345.00)
Zune Language Pack (PTG) (Version: 04.08.2345.00)
Zune Language Pack (RUS) (Version: 04.08.2345.00)
Zune Language Pack (SVE) (Version: 04.08.2345.00)

========================= Memory info: ===================================

Percentage of memory in use: 31%
Total physical RAM: 6077.17 MB
Available physical RAM: 4190.4 MB
Total Pagefile: 12152.54 MB
Available Pagefile: 10117.86 MB
Total Virtual: 4095.88 MB
Available Virtual: 3961.81 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:116.44 GB) (Free:75.33 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:329.79 GB) (Free:283.11 GB) NTFS

========================= Users: ========================================

User accounts for \\LJ-PC

Administrator Guest LJ
UpdatusUser

========================= Minidump Files ==================================


**** End of log ****

Edited by ihateadware52792, 08 January 2012 - 01:17 PM.


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#2 LucheLibre

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Posted 08 January 2012 - 11:20 AM

Has the laptop ever frozen when you've been running on battery power, or has it always occurred while the adapter was plugged in?

If it looks like I know what I'm doing, there's a pretty good chance the only reason for that is because
I once asked someone to run chkdsk /r and a BC Advisor smacked me in the back of the head.

~ LL ~


#3 ihateadware52792

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Posted 08 January 2012 - 03:21 PM

Nope. Like it says in my post, it doesn't matter on battery / ac.

#4 ihateadware52792

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Posted 10 January 2012 - 12:16 AM

One way that I can definitely make it freeze is by opening up Audacity.. which is very weird.

#5 ihateadware52792

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Posted 11 January 2012 - 02:42 PM

208 views, guys I could really use some ideas if at all possible :/




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