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runtime error & internet connection issue after XP virus


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11 replies to this topic

#1 MaryinAZ

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Posted 07 January 2012 - 09:22 PM

Hi, I'm so glad I found this website with the instructions and software to get rid of that nasty XP virus. thank you very much!

My windows is Xp Pro version 5.1 (Build 2600.xpsp.080413-2111: Service Pack 3)


I now have some other issues, the first major problem is that every time I try to run certain programs, I get the error message:

Microsoft Visual C++ Runtime Library
Runtime Error!
Program: C:\Pr... {it is just like that; cannot see any more here]
This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.
OK

The other problem is that I cannot access the internet. I have cable service plus a wifi router attached to the cable modem, so I can use the wifi with my laptop, but the PC will not connect, even when the icon shows that it is connected....

I read some here in the forums and so downloaded the FSS and ran a scan; here is the log from that;
Farbar Service Scanner
Ran by mary (administrator) on 07-01-2012 at 19:05:35
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is OK.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.

Dhcp Service is not running. Checking service configuration:
The start type of Dhcp service is OK.
The ImagePath of Dhcp service is OK.
The ServiceDll of Dhcp service is OK.

Tcpip Service is not running. Checking service configuration:
The start type of Tcpip service is OK.
The ImagePath of Tcpip service is OK.


Connection Status:
==============
Localhost is blocked.
There is no connection to network.
Attempt to access Google IP returned error: Other errors
Attempt to access Yahoo IP returend error: Other errors


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Disabled. The default start type is Auto.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wscsvc registry key. The service key does not exist.
Checking LEGACY_wscsvc: Attention! Unable to open LEGACY_wscsvc\0000 registry key. The key does not exist.


Windows Update:
===========
wuauserv Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: Attention! Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys
[2004-08-04 05:00] - [2008-04-14 00:49] - 0075264 ____A () A4E2CE9BFC36045184AAA66EA8759350

C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll
[2004-08-04 05:00] - [2008-04-14 05:41] - 0246272 ____A (Microsoft Corporation) 19A799805B24990867B00C120D300C3A

C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Avgtdix(8) Gpc(6) IPSec(4) NetBT(5) NwlnkIpx(9) NwlnkNb(10) PSched(7) Tcpip(3)
0x0A0000000400000001000000020000000300000008000000050000000600000007000000090000000A000000
IpSec Tag value is correct.

**** End of log ****

Edited by hamluis, 08 January 2012 - 06:42 AM.
Moved from XP to Am I Infected.


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#2 noknojon

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Posted 07 January 2012 - 10:15 PM

Hi Mary -
Please try this first. Open Command prompt from Start > Accessories -

From the command prompt type the following, pressing enter after each line :

ipconfig /flushdns

ipconfig /release

ipconfig /renew

netsh winsock reset


If you still hane connection problems download -
winsockXP

Thank You -



#3 MaryinAZ

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Posted 07 January 2012 - 10:29 PM

noknojon thank you for your reply. I did as you suggested, to the first three commands I get this:
internal error occurred: the request is not supported. contact MS.....unable to query host name

To the last one it says successfully reset winsock but still not able to connect to the internet, still a problem with the runtime error....

#4 MaryinAZ

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Posted 07 January 2012 - 10:41 PM

downloaded winsock, ran it, rebooted, nothing different going on.

#5 noknojon

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Posted 07 January 2012 - 11:11 PM

Hi -
>"internal error occurred: the request is not supported."< Not quite sure of this ? But 3 or more methods to try yet, with the other errors also :)

Can you please try the same commands again but this time use this method

Start > Run Box > enter or Copy / Paste the same commands one at a time, as last time and press Enter after each entry.

#6 MaryinAZ

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Posted 07 January 2012 - 11:30 PM

Thank you noknojon; I did as you said, with each one a black window, maybe like the command prompt window flashed on the screen for fractions of a second and the run window closed. I rebooted, still no internet. If I could get rid of the runtime error I could (maybe) run the boot disk for my wireless router and that might fix the internet....

#7 noknojon

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Posted 07 January 2012 - 11:33 PM

No problem, as I said there are several options -
OK, I will look for a Runtine error fix for you -

#8 noknojon

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Posted 07 January 2012 - 11:48 PM

To configure TCP/IP settings
Open Network Connections.
To open Network Connections, click Start, click Control Panel, and then double-click Network Connections.
You should use automated IP settings (DHCP) whenever possible, for the following reasons:
DHCP is enabled by default.
If your location changes, you do not have to modify your IP settings.
Automated IP settings are used for all connections, and they eliminate the need to configure settings such as DNS, WINS, and so on.

Click the connection you want to configure, and then, under Network Tasks, click Change settings of this connection.
Do one of the following:
If the connection is a local area connection, on the General tab, under This connection uses the following items, click Internet Protocol (TCP/IP), and then click Properties.
If this is a dial-up, VPN, or incoming connection, click the Networking tab. In This connection uses the following items, click Internet Protocol (TCP/IP), and then click Properties.
Do one of the following:
If you want IP settings to be assigned automatically, click Obtain an IP address automatically, and then click OK.
If you want to specify an IP address or a DNS server address, do the following:
Click Use the following IP address, and in IP address, type the IP address.
Click Use the following DNS server addresses, and in Preferred DNS server and Alternate DNS server, type the addresses of the primary and secondary DNS servers.
To configure DNS, WINS, and IP Settings, click Advanced.
Open Control Panel > Internet Options > Connections(at the top) > LAN Settings now check that the only box ticked is Automatically detect settings > OK > OK and close anything that is open -
Now reboot and see if there is any changes :mellow:


Finally a link to a M/soft fix HERE

#9 MaryinAZ

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Posted 08 January 2012 - 12:09 AM

Thank you very much for trying to help me noknojon, I really appreciate it. I did go do all of these things, but the settings were already set just like you said for them to be. rebooted anyway and no dice. Thank you for the link for the MS fix, but it says its not for my operating system or application ;-( I'm going to go to bed now.... before I throw things

#10 noknojon

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Posted 08 January 2012 - 12:10 AM

A last try -
Type services.msc in Run Box > Click Enter
Look down the list of services and find DNS Client.
It should be set to Started > Automatic -
Now also check Dhcp Service is not running - Tcpip Service is not running - sharedaccess Service is not running -
wscsvc Service is not running - wuauserv Service is not running, and do the same to each one -





#11 MaryinAZ

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Posted 08 January 2012 - 09:58 AM

Thank you; when I type services msc into run nothing happens except the run box disappears
when I type dhcp service into run box I get a file folder window labeled c:\windows\system32\dhcp but the window is empty
when I type Tcpip service I get a window that says it cannot find Tcpip; I get the same message for all the rest of the commands you gave me.

#12 MaryinAZ

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Posted 09 January 2012 - 08:35 AM

noknojon? Anyone else? I still cannot open exe files or access the internet. thanks




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