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I know I have problems, but not sure how many


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15 replies to this topic

#1 todaysdate

todaysdate

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  • Local time:04:17 AM

Posted 07 January 2012 - 06:34 PM

This is my first post, so I hope I wasn't supposed to put this in a different topic. So we foolishly opened an attachment for one of those "postal service" emails which said we were missing some packages, and all chaos broke loose. Our McAfee picked up a couple trojans but the system was still unusable. I restarted in safe mode, and was able to perform a system restore to 4 days prior which seemed to fix a few things. I then downloaded and ran Malwarebytes and also re-ran McAfee with each detecting and deleting a few more things. I thought all was good, so we shut it down for the night. The next day we discovered we had what I now see is a redirect virus, as all browsers search functions go somewhere other than where I tell them to. I have rerun both antiviral programs and at one point McAfee detected but did nothing to a file Win32/Mariofev!mem and also told me that another file may be trying to hide something so I should redo the scan in safe mode. I have done this and now neither antiviral program detects any problems, but I can no longer use system restore to ANY time points and my redirect search problems persist.

I am sorry for the vagueness of this description, I've been trying to solve this on my own (again foolishly) for a couple of days.

I am running Windows XP Professional 2002 Service Pack 3 on a Dell Latitude D520

Any and all help would be tremendously appreciated!

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#2 Broni

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  • Location:Daly City, CA
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Posted 07 January 2012 - 11:35 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): https://www.bleepingcomputer.com/download/malwarebytes-anti-malware/ to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.

IMPORTANT! If for some reason GMER refuses to run, try again.
If it still fails, try to UN-check "Devices" in right pane.
If still no joy, try to run it from Safe Mode.

My Website

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My help doesn't cost a penny, but if you'd like to consider a donation, click p22001735.gif


 


#3 todaysdate

todaysdate
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  • Local time:04:17 AM

Posted 08 January 2012 - 06:48 PM

OK, I ran everything as directed, but I did run into some problems. When installing MalwareBytes, I received 2 Code 5 messages saying a file could not be moved, Access Denied. Also, when loading GMER, I received LoadDriver( "C:\DOCUME~1\Hayley\LOCALS~1\Temp\pgriqpog.sys" ) error 0xC000010E: Cannot create a stable subkey under a volatile parent key. I continued on with both programs despite these errors. Neither found anything wrong. GMER did not even produce a log, though I did "save" it--there was literally nothing there, it just said nothing found. Also of note, during the Malwarebytes scan, a bubble did pop up saying Malwarebytes had blocked a malicious outgoing file to an IP address (which I missed). Just letting you know as much as I can. Thanks for the help! The logs were as follows:


Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
McAfee VirusScan Enterprise
McAfee Agent
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 30
Adobe Flash Player ( 10.1.102.64) Flash Player Out of Date!
Mozilla Firefox (3.6.18) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

Malwarebytes' Anti-Malware mbamservice.exe
McAfee VirusScan Enterprise engineserver.exe
McAfee VirusScan Enterprise vstskmgr.exe
McAfee VirusScan Enterprise mcshield.exe
McAfee VirusScan Enterprise SHSTAT.EXE
``````````End of Log````````````





Farbar Service Scanner
Ran by Hayley (administrator) on 08-01-2012 at 14:59:07
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
===========

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(6) IPSec(4) mfetdik(8) NetBT(5) PSched(7) Tcpip(3)
0x080000000400000001000000020000000300000008000000050000000600000007000000
IpSec Tag value is correct.

**** End of log ****




MiniToolBox by Farbar
Ran by Hayley (administrator) on 08-01-2012 at 15:00:26
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Broadcom 440x 10/100 Integrated Controller = Local Area Connection (Disconnected)
1394 Net Adapter = 1394 Connection 3 (Disconnected)
Dell Wireless 1390 WLAN Mini-Card = Wireless Network Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : D520IMAGE

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Dell Wireless 1390 WLAN Mini-Card

Physical Address. . . . . . . . . : 00-18-F3-86-3A-6C

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.65

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Sunday, January 08, 2012 2:01:19 PM

Lease Expires . . . . . . . . . . : Monday, January 09, 2012 2:01:19 PM

Server: home
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.225.51, 74.125.225.52, 74.125.225.48, 74.125.225.50
74.125.225.49



Pinging google.com [74.125.225.17] with 32 bytes of data:



Reply from 74.125.225.17: bytes=32 time=12ms TTL=54

Reply from 74.125.225.17: bytes=32 time=14ms TTL=54



Ping statistics for 74.125.225.17:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 12ms, Maximum = 14ms, Average = 13ms

Server: home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.137.149.56, 98.139.180.149, 209.191.122.70, 72.30.2.43



Pinging yahoo.com [98.137.149.56] with 32 bytes of data:



Reply from 98.137.149.56: bytes=32 time=102ms TTL=54

Reply from 98.137.149.56: bytes=32 time=86ms TTL=54



Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 86ms, Maximum = 102ms, Average = 94ms

Server: home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 18 f3 86 3a 6c ...... Dell Wireless 1390 WLAN Mini-Card - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.65 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.65 192.168.1.65 20
192.168.1.0 255.255.255.0 192.168.1.65 192.168.1.65 25
192.168.1.65 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.65 192.168.1.65 25
224.0.0.0 240.0.0.0 192.168.1.65 192.168.1.65 25
255.255.255.255 255.255.255.255 192.168.1.65 192.168.1.65 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/07/2012 10:23:27 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00001de6.
Processing media-specific event for [svchost.exe!ws!]

Error: (01/07/2012 09:17:02 AM) (Source: McLogEvent) (User: Hayley)Hayley
Description: The scan found detections. Scan engine version 5400.1158 DAT version 6578.

Error: (01/07/2012 09:06:07 AM) (Source: McLogEvent) (User: Hayley)Hayley
Description: The file C:\WINDOWS\system32\services.exe contains W32/Mariofev!mem Trojan. Detected with Scan Engine 5400.1158 DAT version 6578.0000.

Error: (01/07/2012 08:56:18 AM) (Source: LoadPerf) (User: )
Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
Error code is the first DWORD in Data section.

Error: (01/07/2012 08:56:18 AM) (Source: LoadPerf) (User: )
Description: Unable to update the performance counter strings of the 009 language ID.
The Win32 status returned by the call is the first DWORD in Data section.

Error: (01/07/2012 08:51:51 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 5.1.2600.5512, faulting module ntdll.dll, version 5.1.2600.6055, fault address 0x00001de6.
Processing media-specific event for [svchost.exe!ws!]

Error: (01/06/2012 08:46:03 AM) (Source: LoadPerf) (User: )
Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
Error code is the first DWORD in Data section.

Error: (01/06/2012 08:46:03 AM) (Source: LoadPerf) (User: )
Description: Unable to update the performance counter strings of the 009 language ID.
The Win32 status returned by the call is the first DWORD in Data section.

Error: (01/06/2012 08:33:22 AM) (Source: LoadPerf) (User: )
Description: Installing the performance counter strings for service WmiApRpl (%2) failed. The
Error code is the first DWORD in Data section.

Error: (01/06/2012 08:33:22 AM) (Source: LoadPerf) (User: )
Description: Unable to update the performance counter strings of the 009 language ID.
The Win32 status returned by the call is the first DWORD in Data section.


System errors:
=============
Error: (01/08/2012 02:04:32 PM) (Source: Service Control Manager) (User: )
Description: The McAfee McShield service hung on starting.

Error: (01/07/2012 06:47:55 PM) (Source: Windows Update Agent) (User: )
Description: Unable to Connect: Windows is unable to connect to the automatic updates service and therefore cannot download and install updates according to the set schedule. Windows will continue to try to establish a connection.

Error: (01/07/2012 05:11:21 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (01/07/2012 05:06:42 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (01/07/2012 02:12:08 PM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}

Error: (01/07/2012 10:31:36 AM) (Source: Service Control Manager) (User: )
Description: The DNS Client service terminated unexpectedly. It has done this 1 time(s).

Error: (01/07/2012 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
APPDRV
cdudf_xp
Fips
intelppm
mfehidk

Error: (01/07/2012 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The McAfee McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error:
%%1068

Error: (01/07/2012 10:31:21 AM) (Source: Service Control Manager) (User: )
Description: The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error:
%%31

Error: (01/07/2012 10:30:46 AM) (Source: DCOM) (User: SYSTEM)
Description: DCOM got error "%%1084" attempting to start the service EventSystem with arguments ""
in order to run the server:
{1BE1F766-5536-11D1-B726-00C04FB926AF}


Microsoft Office Sessions:
=========================
Error: (01/07/2012 10:23:27 AM) (Source: Application Error)(User: )
Description: svchost.exe5.1.2600.5512ntdll.dll5.1.2600.605500001de6

Error: (01/07/2012 09:17:02 AM) (Source: McLogEvent)(User: Hayley)Hayley
Description: The scan found detections. Scan engine version 5400.1158 DAT version 6578.

Error: (01/07/2012 09:06:07 AM) (Source: McLogEvent)(User: Hayley)Hayley
Description: The file C:\WINDOWS\system32\services.exe contains W32/Mariofev!mem Trojan. Detected with Scan Engine 5400.1158 DAT version 6578.0000.

Error: (01/07/2012 08:56:18 AM) (Source: LoadPerf)(User: )
Description: WmiApRpl

Error: (01/07/2012 08:56:18 AM) (Source: LoadPerf)(User: )
Description: 009

Error: (01/07/2012 08:51:51 AM) (Source: Application Error)(User: )
Description: svchost.exe5.1.2600.5512ntdll.dll5.1.2600.605500001de6

Error: (01/06/2012 08:46:03 AM) (Source: LoadPerf)(User: )
Description: WmiApRpl

Error: (01/06/2012 08:46:03 AM) (Source: LoadPerf)(User: )
Description: 009

Error: (01/06/2012 08:33:22 AM) (Source: LoadPerf)(User: )
Description: WmiApRpl

Error: (01/06/2012 08:33:22 AM) (Source: LoadPerf)(User: )
Description: 009


=========================== Installed Programs ============================

1000 Best Fonts
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.1.377)
Adobe AIR (Version: 1.0.4990)
Adobe AIR (Version: 1.0.8.4990)
Adobe Flash Player 10 Plugin (Version: 10.1.102.64)
Adobe Flash Player 11 ActiveX (Version: 11.0.1.152)
Adobe Photoshop 6.0 (Version: 6.0)
Adobe Reader 9.4.7 (Version: 9.4.7)
Adobe SVG Viewer (Version: 1.0)
ALPS Touch Pad Driver
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.0.69)
Apple Software Update (Version: 2.1.1.116)
Bonjour (Version: 2.0.4.0)
Broadcom Management Programs (Version: 8.65.05)
Carbonite Online Backup Setup (Version: 3.8.0)
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
Conexant HDA D110 MDC V.92 Modem
Coupon Printer for Windows (Version: 4.0)
Coupon Printer for Windows (Version: 5.0.0.1)
Dell Wireless WLAN Card (Version: 4.10.47.3)
Digital Line Detect (Version: 1.15)
Easy CD Creator 5 Basic (Version: 5.3.4.21)
Fisher-Price Music Player (Version: 1.0.0.33)
Google Talk Plugin (Version: 2.2.2.0)
Google Talk Plugin (Version: 2.5.8.4958)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2318.1946)
Google Update Helper (Version: 1.3.21.79)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
Intel® Graphics Media Accelerator Driver (Version: 6.14.10.4446)
iTunes (Version: 10.1.1.4)
J2SE Runtime Environment 5.0 Update 9 (Version: 1.5.0.90)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 30 (Version: 6.0.300)
Learning Lodge Navigator
Logitech QuickCam (Version: 11.80.1065)
Logitech QuickCam Driver Package
Logitech Updater (Version: 1.70)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
McAfee Agent (Version: 4.0.0.1496)
McAfee VirusScan Enterprise (Version: 8.7.00003)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Modem Helper (Version: 3.02)
Mozilla Firefox (3.6.18) (Version: 3.6.18 (en-US))
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee Reveal Seagate Edition (Version: 7.0.41.11017)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Photo Viewer s2.5
Picasa 3 (Version: 3.1)
PowerDVD 5.7
QuickSet (Version: 7.1.10)
QuickTime (Version: 7.69.80.9)
Seagate Manager Installer (Version: 2.01.0700)
Skype web features (Version: 1.0.3810)
Skype™ 4.1 (Version: 4.1.141)
Upromise TurboSaver (Version: 2419)
VTech Download Agent Library (Version: 1.00.0000)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.9.0040.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer 3.1 (KB893803)
Windows Media Format 11 runtime
Windows Media Format SDK Hotfix - KB891122
Windows Media Player 11
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Toolbar

========================= Memory info: ===================================

Percentage of memory in use: 55%
Total physical RAM: 1526.37 MB
Available physical RAM: 684.07 MB
Total Pagefile: 2132.45 MB
Available Pagefile: 1393.85 MB
Total Virtual: 2047.88 MB
Available Virtual: 1979.1 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:55.84 GB) (Free:7.5 GB) NTFS

========================= Users: ========================================

User accounts for \\D520IMAGE

Administrator Charlie Guest
Hayley HelpAssistant SUPPORT_388945a0


**** End of log ****





Malwarebytes Anti-Malware (Trial) 1.60.0.1800
www.malwarebytes.org

Database version: v2012.01.08.03

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 6.0.2900.5512
Hayley :: D520IMAGE [administrator]

Protection: Enabled

1/8/2012 3:34:53 PM
mbam-log-2012-01-08 (15-34-53).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 222670
Time elapsed: 50 minute(s), 54 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)




Again, the GMER literally produced nothing in the "log". Thanks again!

#4 Broni

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Posted 08 January 2012 - 06:54 PM

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#5 todaysdate

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Posted 08 January 2012 - 07:20 PM

hmmmm..I doubleclick the aswMBR icon and am asked if I want to run it. I click "run", and I get an hourglass cursor for a split second and then nothing happens. I have tried reclicking run a couple times, but the software apparently will not launch

#6 Broni

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Posted 08 January 2012 - 07:28 PM

Try safe mode.

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#7 todaysdate

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Posted 08 January 2012 - 07:40 PM

It still will not launch. I restarted in "safe mode with networking" and doubleclicked the icon, then clicked run, but it did the same thing---hourglass and then nothing.

#8 Broni

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Posted 08 January 2012 - 07:42 PM

Download Bootkit Remover to your Desktop.

  • Unzip downloaded file to your Desktop.
  • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
  • It will show a Black screen with some data on it.
  • Right click on the screen and click Select All.
  • Press CTRL+C
  • Open a Notepad and press CTRL+V
  • Post the output back here.

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#9 todaysdate

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Posted 08 January 2012 - 07:50 PM

Bootkit Remover
© 2009 Esage Lab
www.esagelab.com

Program version: 1.2.0.1
OS Version: Microsoft Windows XP Professional Service Pack 3 (build 2600)

System volume is \\.\C:
\\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`02f10c00

Size Device Name MBR Status
--------------------------------------------
55 GB \\.\PhysicalDrive0 Controlled by rootkit!

Boot code on some of your physical disks is hidden by a rootkit.
To disinfect the master boot sector, use the following command:
remover.exe fix <device_name>
To inspect the boot code manually, dump the master boot sector:
remover.exe dump <device_name> [output_file]


Done;
Press any key to quit...

#10 Broni

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Posted 08 January 2012 - 07:54 PM

You'll need more advanced help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#11 todaysdate

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Posted 10 January 2012 - 09:13 AM

Sorry, I was away for a bit. I am thinking I might just format my harddrive and reinstall the OS. All my personal files have been backed up and there's not much else on there that I would need, so I am thinking this may be the easiest option at this point. A couple final questions:

1) Will formatting the harddrive eliminate this problem?
2) My computer was connected to the internet through a wireless DSL router. Is there anyway that the router could be affected, or is it safe to assume only my 1 machine is in danger (I just don't want to use the wifi for any other computers if there's a chance they can be infected)

Thanks for you help!

#12 Broni

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Posted 10 January 2012 - 12:23 PM

Formatting the drive will solve the issue.
Router do get infected.
You may want to reset it.

Turn the computer off.

On your router, you'll find a pinhole marked "Reset".
Keep pushing the hole, using a pencil, or a paperclip until all lights briefly come off and on.
NOTE. Simple router disconnecting from a power source will NOT do.

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#13 todaysdate

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Posted 10 January 2012 - 12:32 PM

Thanks!!!

#14 Broni

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Posted 10 January 2012 - 12:51 PM

You're very welcome Posted Image

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#15 todaysdate

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Posted 12 January 2012 - 11:00 AM

OK, new problem--how do I format my hard drive? I thought I would just go into the command prompt and type "format c:", but I get a message that a volume is running so format will not run. I select "dismount volume" and it rejects that command as well. I assume this means that I cannot format the drive while in Windows, but I do not know how to start my computer withOUT windows booting in some format or another. Is there a way to circumvent this problem and format the c: drive? Thanks again




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