First, I have a home built PC with a newly purchased version of Windows 7 that I've been running without incident since around September. I had also purchased and am/was running Avast antivirus with Internet Security. More on that later.
Ok, so yesterday morning I was doing some routine web surfing before going to work - normal stuff, nothing out of the ordinary, no crazy websites, etc. I shut down my PC and left.
Got home last night, booted the PC and then immediately began getting all these pop ups for Win 7 Internet Security 2012. This kept blocking me from accessing the internet, but not before I was able to a quick search to find out this was a virus/malware application.
So I scanned my PC with Avast. It finds one infected file, which I instructed it to fix/remove. Then Avast recommended that I perform a further scan, which appeared to be done in a DOS-like mode. It was just a black screen with white text running its scan. Took quite awhile. After the scan completed, I re-booted and everything seemed fine and Win 7 Internet Security 2012 appeared to be removed as there were no more pop ups. I ended up downloading Malwarebytes Anti-malware and ran a scan, which came back clean.
To be sure, I then decided to do a system restore to a few days back. This is where things got dicey. Once I was instructed to re-start my PC after the system restore, the computer did not load Windows 7 properly. It got to the blue screen where it prompted me for my password, which I entered, and then it hung on the blue Welcome screen and then went black and all I saw was my mouse cursor. I manually shut off the PC, restarted, and when prompted, booted into Safe Mode. Upon getting into Safe Mode, Windows then notified me that the System Restore was successful. I then re-started the computer and it then loaded Windows 7 just fine in normal mode.
But then I noticed that my Avast program stopped runnning and I can't seem to fix this.
When I attempt to launch Avast, I get a message saying, "The Avast program has stopped running or is an inconsistent state" There's a "Fix It" button but nothing works. Ok, so Avast needs to be fixed and I will either uninstall/reinstall it or call their customer service.
However, the bigger issue, and I'm not sure if it's related to the Avast issue, is that when I shut down my PC and re-boot, it keeps hanging before booting into Windows 7 as it first did above. The only way I've been able to get around this is if I manually shut down, and then keep creating new System Restore points within Safe Mode and then re-starting back into normal mode.
Any suggestions would be most appreciated. I'm wondering if the two issues are related. At any rate, this is most frustrating as everything has been working perfectly with Windows 7 since I've been running it for the last four months and now I'm having this annoying issue.
Thanks in advance for any advice or suggestions.
Edited by hamluis, 07 January 2012 - 01:16 PM.
Moved from Win 7 to Am I Infected.