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Severe problems with computer


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#1 desmond885

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Posted 07 January 2012 - 09:10 AM

Here is some logs from DDS hope this helps.



DDS (Ver_2011-06-23.01) - NTFSx86
Internet Explorer: 9.0.8112.16421
Run by emma at 6:06:48 on 2012-01-07
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.44.1033.18.3072.1891 [GMT -8:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {5A2746B1-DEE9-F85A-FBCD-ADB11639C5F0}
SP: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {E146A755-F8D3-F7D4-C17D-96C36DBE8F4D}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\Windows\system32\psxss.exe
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\nvxdsync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Windows\system32\svchost.exe -k apphost
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Windows\system32\CISVC.EXE
C:\Windows\System32\svchost.exe -k ipripsvc
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Windows\system32\mqsvc.exe
C:\Windows\system32\PnkBstrA.exe
C:\Windows\system32\PnkBstrB.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\Program Files\Virgin Media\HUB\ServicepointService.exe
C:\Windows\System32\tcpsvcs.exe
C:\Windows\System32\snmp.exe
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\system32\svchost.exe -k iissvcs
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\Windows\system32\conhost.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Users\emma\AppData\Local\sswat_hwrc_win_live\mattelhwrc_launcher.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\Users\emma\AppData\Local\sswat_hwrc_win_live\mattelhwrc_launcher.exe
C:\Users\emma\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\emma\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\emma\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\rundll32.exe
C:\Users\emma\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\emma\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskmgr.exe
C:\Users\emma\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://uk.search.yahoo.com/?fr=w3i&type=W3i_SP,204,0_0,StartPage,20110313,16939,0,8,0
uURLSearchHooks: NetAssistantBHO Class: {e38fa08e-f56a-4169-abf5-5c71e3c153a1} - c:\program files\freeze.com\netassistant\NetAssistant.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: NetAssistantBHO Class: {e38fa08e-f56a-4169-abf5-5c71e3c153a1} - c:\program files\freeze.com\netassistant\NetAssistant.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
uRun: [Google Update] "c:\users\emma\appdata\local\google\update\GoogleUpdate.exe" /c
uRun: [Mattel HWRC Launcher] c:\users\emma\appdata\local\sswat_hwrc_win_live\mattelhwrc_launcher.exe
uRun: [InstallIQUpdater] "c:\program files\w3i\installiqupdater\InstallIQUpdater.exe" /silent /autorun
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [UpdateLBPShortCut] "c:\program files\cyberlink\labelprint\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\labelprint" updatewithcreateonce "software\cyberlink\labelprint\2.5"
mRun: [UpdateP2GoShortCut] "c:\program files\cyberlink\power2go\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\power2go" updatewithcreateonce "software\cyberlink\power2go\6.0"
mRun: [UpdatePPShortCut] "c:\program files\cyberlink\powerproducer\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\powerproducer" updatewithcreateonce "software\cyberlink\powerproducer\5.0"
mRun: [UCam_Menu] "c:\program files\cyberlink\youcam\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\youcam" updatewithcreateonce "software\cyberlink\youcam\2.0"
mRun: [LGODDFU] "c:\program files\lg_fwupdate\fwupdate.exe" blrun
mRun: [UpdatePSTShortCut] "c:\program files\cyberlink\dvd suite\muitransfer\muistartmenu.exe" "c:\program files\cyberlink\dvd suite" updatewithcreateonce "software\cyberlink\PowerStarter"
mRun: [XeroxEndeavorBackgroundTask] rundll32.exe xrWCbgnd.dll,LaunchBgTask 1
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [VirginMediaHUB.exe] "c:\program files\virgin media\hub\VirginMediaHUB.exe" /AUTORUN
mRun: [Backup & Storage] "c:\program files\virginmedia\v stuff backup\Backup & Storage.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
StartupFolder: c:\users\emma\appdata\roaming\micros~1\windows\startm~1\programs\startup\hmvukd~1.lnk - c:\program files\hmv uk download manager\HMV UK Download Manager.exe
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {3AD14F0C-ED16-4e43-B6D8-661B03F6A1EF} - c:\program files\pokerstars\PokerStarsUpdate.exe
IE: {59A861EE-32B3-42cd-8CCA-FC130EDF3A44} - c:\users\emma\desktop\PartyGammon.lnk
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - c:\programs\partygaming\partypoker\RunApp.exe
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://appldnld.apple.com.edgesuite.net/content.info.apple.com/QuickTime/qtactivex/qtplugin.cab
DPF: {1E54D648-B804-468d-BC78-4AFFED8E262F} - hxxp://www.nvidia.com/content/DriverDownload/srl/3.0.0.4/srl_bin/sysreqlab_nvd.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0029-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_29-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 194.168.4.100 194.168.8.100
TCP: Interfaces\{5177112B-07E5-434C-B23C-B7556F2FDEC6} : NameServer = 10.203.65.68 10.203.65.68
TCP: Interfaces\{ACCD9230-97F8-40C3-B46D-4C8523EB577C} : DhcpNameServer = 194.168.4.100 194.168.8.100
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2011-2-22 22992]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2011-3-16 32592]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2011-1-7 248656]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2011-3-1 34896]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2011-4-4 297168]
R2 AdobeARMservice;Adobe Acrobat Update Service;c:\program files\common files\adobe\arm\1.0\armsvc.exe [2011-6-6 64952]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-8-18 7390560]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2011-2-8 269520]
R2 iprip;RIP Listener;c:\windows\system32\svchost.exe -k ipripsvc [2009-7-13 20992]
R2 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia updatus\daemonu.exe [2011-12-5 2214504]
R2 ServicepointService;ServicepointService;c:\program files\virgin media\hub\ServicepointService.exe [2011-3-10 668912]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2010-10-16 369256]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2011-5-27 134480]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2011-2-10 24144]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2011-2-10 21968]
R3 PsxDrv;PsxDrv;c:\windows\system32\drivers\psxdrv.sys [2009-7-13 9216]
R3 SiSGbeLH;SiS191/SiS190 Ethernet Device NDIS 6.0 Driver;c:\windows\system32\drivers\SiSGB6.sys [2009-6-10 48128]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 massfilter;ZTE Mass Storage Filter Driver;c:\windows\system32\drivers\massfilter.sys [2010-11-25 9216]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-3-12 15872]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-3-12 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-11-25 1343400]
S3 ZTEusbnet;ZTE USB-NDIS miniport;c:\windows\system32\drivers\ZTEusbnet.sys [2010-11-25 114688]
S3 ZTEusbvoice;ZTE VoUSB Port;c:\windows\system32\drivers\zteusbvoice.sys [2011-1-6 105856]
S3 ZTEusbwwan;ZTE MBN Miniport;c:\windows\system32\drivers\ZTEusbwwan.sys [2011-1-6 191488]
.
=============== Created Last 30 ================
.
2011-12-22 08:18:03 -------- d-----w- c:\users\emma\appdata\roaming\.minecraft
2011-12-14 11:01:01 2382848 ----a-w- c:\windows\system32\mshtml.tlb
2011-12-14 11:01:00 194048 ----a-w- c:\program files\internet explorer\IEShims.dll
2011-12-14 11:01:00 141112 ----a-w- c:\program files\internet explorer\sqmapi.dll
2011-12-14 11:00:59 1798144 ----a-w- c:\windows\system32\jscript9.dll
2011-12-14 11:00:58 1127424 ----a-w- c:\windows\system32\wininet.dll
2011-12-14 11:00:57 678912 ----a-w- c:\program files\internet explorer\iedvtool.dll
2011-12-14 11:00:55 1427456 ----a-w- c:\windows\system32\inetcpl.cpl
2011-12-14 02:43:06 2342912 ----a-w- c:\windows\system32\win32k.sys
2011-12-14 02:43:01 2048 ----a-w- c:\windows\system32\tzres.dll
2011-12-14 02:42:53 534528 ----a-w- c:\windows\system32\EncDec.dll
2011-12-14 02:42:52 38912 ----a-w- c:\windows\system32\csrsrv.dll
2011-12-14 02:42:49 3967856 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-12-14 02:42:49 3912560 ----a-w- c:\windows\system32\ntoskrnl.exe
.
==================== Find3M ====================
.
.
============= FINISH: 6:07:33.79 ===============
Also zipped attach file ty

Attached Files



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#2 desmond885

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Posted 07 January 2012 - 10:39 AM

Forgot to mention my computer crashes constantly at least once every three hrs or so, when the computer crashes it enter a system warning blue screen lots of system info appears and dumps memory for some reason. This happens very quickly and is hard to read the info.

Edited by desmond885, 07 January 2012 - 10:40 AM.


#3 HelpBot

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Posted 13 January 2012 - 09:15 AM

Hello and welcome to Bleeping Computer!

I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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We need to see some information about what is happening in your machine. Please perform the following scan again:

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#4 Oh My!

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Posted 13 January 2012 - 06:00 PM

Hello desmond885 and :welcome: to BleepingComputer. My name is Oh My! and I will be helping you with the malware issues on your machine.

  • The cleaning process can be a lengthy one as there is usually lots of information to be reviewed and researched. Please be patient as we work through this together.
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===================================================

Please allow me a short bit of time to take a look at your log. I will be posting back shortly,
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If I do not reply within 24 hours please send me a Personal Message.

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#5 Oh My!

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Posted 14 January 2012 - 08:43 AM

desmond885,

It has been several days since you posted a DDS log so I am going to request you provide a fresh copy for me to review. I would also like you to run GMER and provide those results as well. You may find the instructions for running GMER here. Please see items :step6: , :step7: , and :step8: . Make sure to disable AVG before running the two programs. If you are unsure how to disable that program you may find the information here.

Please provide me with any other additional information about your computer crashes or any other problems or symptoms you notice.


Things I would like to see in your next reply :thumbsup2:

  • DDS.txt
  • Attach.txt
  • GMER log


Oh My!
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If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#6 Oh My!

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Posted 16 January 2012 - 10:54 PM

Hello desmond885,


48 Hour Bump

It has been more than 48 hours since my last post.

  • Do you still need help with this?
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  • Are you having problems following my instructions?
  • If after 48hrs you have not replied to this thread then it will have to be closed.

Oh My!
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If I do not reply within 24 hours please send me a Personal Message.

"Lord, to whom would we go? You have the words that give eternal life. We believe, and we know you are the Holy One of God."

#7 thcbytes

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Posted 19 January 2012 - 10:19 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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