I tried rebooting in Safe Mode with Networking like you said...and I get a completely black screen. ALL the icons are hidden and clicking on Start reveals nothing but a (fakely) empty program list and "Turn Off Computer". And even THAT doesn't work--I have to turn it off from the button on the tower.
When I booted into "Safe Mode", I got all these messages scrolling down the screen. I suspect these were similar to the "OMG ALL YOUR SYTSTEM FILES ARE CORRUPTED AND YOUR HARD DRIVE IS ABOUT TO EXPLODE!" messages from the System Check malware, only in plain white text on black background, because that program booted _right_ up in "safe mode"...and absolutely nothing else.
Forget not being able to get onto the Internet and download RSS or TDSSkill or MBAM. I can't do ANYTHING! There is nothing. To click on. _Nada_. I can't even try to start getting a hold on step 1 because there are _no icons at all_. Even in Safe Mode.
My mother's computer is an older one, with Windows XP, with the firewall on, but I have no idea what kind of security software she may have. I think very little, if any. (Well, obviously it couldn't block _this_...) She was looking up to buy something earlier yesterday at a smaller, independent commercial site, which may be where she got the virus.
She also got the name-changing fake antivirus malware program two times before, and I tried to follow your guide to get rid of _that_, but both times along the way--although, strangely enough, I WAS allowed to both update and run MBAM--at least one of the earlier steps did not work at all the way it's shown to work, according to your guide. Which makes me think they were never actually gone. Just thought I'd mention that in case you thought it was relevant.
I know you guys want to see Hijack This! logs and such but...she doesn't have that program and obviously I can't run or download that on her computer _now_, what with a totally blank screen where even "My Computer" isn't showing up and the "Run" function won't come up under "Start". It isn't just hiding the antivirus or Firefox icons. It is hiding EVERYTHING. Even her frickin' wallpaper!
Edited by Queen-Evie, 07 January 2012 - 09:15 AM.
moved from Windows XP Home and Professional to AII