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Internet connection issues - wireless connected!


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#1 Lins81

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Posted 07 January 2012 - 08:04 AM

Hi all

I often use advice given on the forums for different issues I have but this time I have been unable to find an answer so I'm hoping you will be able to help!

My nana has just got a second hand laptop (refurbished) which we cannot get connected to the internet. She has tried it at her own home and also at ours. Both houses have working internet connections.
The wireless says it is connected with excellent signal strength but when you try and open up Internet explorer, nothing happens. Sometimes you end up with a page cannot be displayed error and sometime it just stays white with the 'waiting for reply' status up. The top and bottom bars say that the web site has been found but then nothing. When trying to diagnose the problem using the tool on 'page cannot be displayed' I get the following error:

info HTTP: successfully connected to www.microsoft.com
warn HTTPS: Error 12029 connecting to www.passport.net. A connection with the server could not be established
error Could not make an HTTPS connection
error Could not make an FTP connection

I have tried connecting the laptop to the router directly using the ethernet cable but a bubble appears saying 'limited or no connectivity'.
I have checked that nothing is ticked in proxy settings too.

can anyone help? I feel like I'm going round in circles here!!!

Thanks

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#2 hamluis

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Posted 07 January 2012 - 10:02 AM

I would try...uninstalling the current drivers for both ethernet and wifi...and reinstalling said drivers, which should be obtainable from the respective website of the system manufacturer.

Louis

#3 Lins81

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Posted 07 January 2012 - 10:09 AM

thanks

would I be able to do that without an internet connection on the problem laptop? Am I able to save them to a memory stick via a different computer?

#4 hamluis

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Posted 07 January 2012 - 10:14 AM

If you have no Internet connection on one system...other systems are available for downloading files, surfing, etc.

Downloaded files can be burned to CD/DVD...put on USB drives...etc...anything that will allow transfer to the problem system and install from the hard drive of said system or the media/device used.

Louis




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