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Win 7 Antivirus 2012 and pup.bitminer


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#1 wn15

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Posted 06 January 2012 - 11:46 PM

Hi all -

My laptop is a 6-month old ASUS U41JF. A few weeks ago, I had the Win 7 Antivirus 2012 program pop up. I realized immediately that it was something fishy, so I looked it up on my other laptop and found BleepingComputer.com's guide to removing it (which was very helpful - thanks!). My laptop seemed fine for a few weeks, and then I started having trouble with a browser hijack, which after a little investigation appeared to be something called pup.bitminer. After running Malwarebytes Anti-Malware a few times, that seemed to be taken care of as well. Unfortunately, Win 7 Antivirus 2012 popped up again today. I've removed it again as per your guide, but have a few questions:

1. Does the recurring nature of this problem mean that my laptop is permanently compromised?
2. The laptop came with the hard drive partitioned into three parts - a hidden recovery partition, the C: partition with Windows and almost everything else, and the D: partition on which I have some games and music. Is the D: partition also compromised?
3. Would using the recovery partition, which I believe would delete C: and create a new C: partition in its place with original factory settings, resolve the problem?
4. If so, would I be able to move some documents (Word docs, etc.) from C: to D: before using the recovery partition, or would that lead to further complications?

thanks!

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#2 wn15

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Posted 07 January 2012 - 11:41 AM

Anyone?

#3 Broni

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Posted 07 January 2012 - 01:37 PM

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#4 wn15

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Posted 10 January 2012 - 08:16 PM

Ok - posted a new topic in the appropriate forum with logs, as per your instructions. Thank you.




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