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I don't know if I have a Keylogger


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15 replies to this topic

#1 Fruit

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Posted 06 January 2012 - 06:28 PM

Hello,

Two days ago, I wanted to check whether my computer was free of any virus, malware or keyloggers.

I used AVG Free Edition for the virus scan and I used Malwarebytes free edition for the malware scan and both said no threats were found.

Anyways, that is just the intro, my real problem is the detection of keyloggers.

I知 not sure how to detect where a keylogger presents, so I searched on google and found this guide: http://www.internetgeeks.org/tech/hacking/find-keylogger-computer/
(Section 3)

I followed the instructions on the guide and noticed one of the startup in msconfig was checked after I disabled all and turned off my AVG. So according to the guide, I have a keylogger. However I知 not sure whether this guide is trustworthy or not, so I did not take any actions.

I then ran the ESET Online Scanner and found 4 threats, which were all removed (stated).

- a variant of Win32/Kryptik.TFJ trojan cleaned by deleting - quarantined
- a variant of Win32/Kryptik.TFJ trojan cleaned by deleting - quarantined
- a variant of Java/Agent.DZ trojan deleted - quarantined
- a variant of Win32/KillProc.A application cleaned by deleting - quarantined


So I tried to use the guide I found from google again but I received the same result: one startup checked.

Next, I ran ESET for the second time in case there were any flaws. But this time, it said no threats were found.

If the guide is not a trick, then it means that I still have a keylogger on my computer.

I知 not sure whether it痴 true and how to remove the keylogger if it is.

My OS: Windows XP
Scanners installed: AVG Free, Malwarebytes Free

Sorry for the long read, I tried to provide as many details as possible. Thanks for any help!

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#2 TheShooter93

TheShooter93

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  • Malware Response Team
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  • Location:Orlando, Florida
  • Local time:10:06 PM

Posted 06 January 2012 - 06:30 PM

Hi,

After performing these scans, enter the results in your next post and also update me on the status of the PC.

Note: You may have to perform some or all of the following in Safe Mode With Networking, depending on if you have internet access while in the normal Windows environment.

================================================================================

Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

================================================================================

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.

================================================================================

Please download GMER from one of the following locations and save it to your desktop:
  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#3 Fruit

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Posted 06 January 2012 - 06:56 PM

Okay this might take me some time or maybe 2-3 days as I'm not very good at computers.

#4 TheShooter93

TheShooter93

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Posted 06 January 2012 - 06:57 PM

It looks like a lot, but shouldn't take more than a couple hours.

Just post whenever you're finished. :thumbup2:

CCNA R&SCCNA Security | Network+  |  B.S. - Information Technology | Cyber Security Engineer

If I am helping you and have not replied within 48 hours, please send me a private message.

 

 


#5 Fruit

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Posted 06 January 2012 - 07:02 PM

Security Check log:


Results of screen317's Security Check version 0.99.30
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
AVG 2012
ESET Online Scanner v3
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

SpySubtract
Java™ 6 Update 29
Java version out of date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVG avgwdsvc.exe
AVG avgtray.exe
AVG avgrsx.exe
AVG avgnsx.exe
AVG avgemc.exe
``````````End of Log````````````




MiniToolBox:

MiniToolBox by Farbar
Ran by HP_Administrator (administrator) on 06-01-2012 at 19:03:59
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Connected)
1394 Net Adapter = 1394 Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : your-55e5f9e3d2

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : myhome.westell.com



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : myhome.westell.com

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-13-D4-0E-6D-34

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.5.46

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.5.1

DHCP Server . . . . . . . . . . . : 192.168.5.1

DNS Servers . . . . . . . . . . . : 192.168.5.1

192.168.5.1

Lease Obtained. . . . . . . . . . : Friday, January 06, 2012 3:55:57 PM

Lease Expires . . . . . . . . . . : Saturday, January 07, 2012 3:55:57 PM

Server: dslrouter
Address: 192.168.5.1

Name: google.com
Addresses: 74.125.115.105, 74.125.115.147, 74.125.115.99, 74.125.115.104
74.125.115.103, 74.125.115.106



Pinging google.com [74.125.115.105] with 32 bytes of data:



Reply from 74.125.115.105: bytes=32 time=54ms TTL=53

Reply from 74.125.115.105: bytes=32 time=52ms TTL=54



Ping statistics for 74.125.115.105:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 52ms, Maximum = 54ms, Average = 53ms

Server: dslrouter
Address: 192.168.5.1

Name: yahoo.com
Addresses: 209.191.122.70, 72.30.2.43, 98.137.149.56, 98.139.180.149



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:



Reply from 209.191.122.70: bytes=32 time=90ms TTL=57

Reply from 209.191.122.70: bytes=32 time=89ms TTL=57



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 89ms, Maximum = 90ms, Average = 89ms

Server: dslrouter
Address: 192.168.5.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Request timed out.

Request timed out.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 0, Lost = 2 (100% loss),



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 d4 0e 6d 34 ...... Realtek RTL8139/810x Family Fast Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.5.1 192.168.5.46 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.5.46 192.168.5.46 20
192.168.5.0 255.255.255.0 192.168.5.46 192.168.5.46 20
192.168.5.46 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.5.255 255.255.255.255 192.168.5.46 192.168.5.46 20
224.0.0.0 240.0.0.0 192.168.5.46 192.168.5.46 20
255.255.255.255 255.255.255.255 192.168.5.46 192.168.5.46 1
Default Gateway: 192.168.5.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (01/04/2012 10:18:06 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 8.0.6001.18702, faulting module mshtml.dll, version 8.0.6001.19170, fault address 0x00067978.
Processing media-specific event for [iexplore.exe!ws!]

Error: (01/02/2012 06:58:02 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/02/2012 03:31:04 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/01/2012 05:21:44 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/26/2011 06:31:16 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/26/2011 06:16:05 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/25/2011 06:23:03 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/25/2011 02:15:49 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/23/2011 07:37:34 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (12/23/2011 06:15:33 PM) (Source: Application Hang) (User: )
Description: Hanging application MapleStory.exe, version 1.0.0.1, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============

Microsoft Office Sessions:
=========================
Error: (01/04/2012 10:18:06 PM) (Source: Application Error)(User: )
Description: iexplore.exe8.0.6001.18702mshtml.dll8.0.6001.1917000067978

Error: (01/02/2012 06:58:02 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (01/02/2012 03:31:04 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (01/01/2012 05:21:44 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (12/26/2011 06:31:16 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (12/26/2011 06:16:05 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (12/25/2011 06:23:03 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (12/25/2011 02:15:49 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (12/23/2011 07:37:34 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000

Error: (12/23/2011 06:15:33 PM) (Source: Application Hang)(User: )
Description: MapleStory.exe1.0.0.1hungapp0.0.0.000000000


=========================== Installed Programs ============================

5600 (Version: 50.0.206.000)
5600_Help (Version: 50.0.206.000)
5600Trb (Version: 50.0.206.000)
Adobe Acrobat - Reader 6.0.2 Update (Version: 6.0.2)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Reader 6.0.1 (Version: 006.000.001)
Agere Systems PCI Soft Modem
AIM 7
AiO_Scan (Version: 50.0.206.000)
AiOSoftware (Version: 50.0.206.000)
Apple Application Support (Version: 2.1.5)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
AVG 2012 (Version: 12.0.1901)
AVG 2012 (Version: 12.0.2109)
AVG 2012 (Version: 2012.0.1901)
Blackhawk Striker 2 from HP Media Center (remove only)
Blasterball 2 from HP Media Center (remove only)
Blasterball 2 Holidays from HP Media Center (remove only)
Blasterball 2 Remix from HP Media Center (remove only)
Bonjour (Version: 3.0.0.10)
Bounce Symphony from HP Media Center (remove only)
BufferChm (Version: 53.0.13.000)
CameraDrivers (Version: 4.5.0.211)
Copy (Version: 45.4.157.000)
CP_AtenaShokunin1Config (Version: 45.4.131.000)
cp_dwSharkTaleAlbums1 (Version: 45.4.157.000)
cp_dwSharkTaleCards1 (Version: 45.4.157.000)
cp_dwShrek2Albums1 (Version: 45.4.157.000)
cp_dwShrek2Cards1 (Version: 45.4.157.000)
CP_Package_Variety1 (Version: 53.0.13.000)
CP_Package_Variety2 (Version: 53.0.13.000)
CP_Package_Variety3 (Version: 53.0.13.000)
CP_PLSBusinessFlyers (Version: 45.4.157.000)
CreativeProjects (Version: 45.4.157.000)
CreativeProjectsTemplates (Version: 45.4.157.000)
Crystal Maze from HP Media Center (remove only)
CueTour (Version: 45.4.157.000)
CustomerResearchQFolder (Version: 1.00.0000)
Destinations (Version: 53.0.13.000)
DeviceManagementQFolder (Version: 1.00.0000)
DocProc (Version: 5.2.0.0)
DocumentViewer (Version: 45.4.157.000)
Download Updater (AOL LLC)
ESET Online Scanner v3
eSupportQFolder (Version: 1.00.0000)
Fax (Version: 50.0.206.000)
Final Drive Nitro from HP Media Center (remove only)
GemMaster Mystic
Google Toolbar for Internet Explorer
Happy Feet Screen Saver
Help and Support Additions (Version: 3.0.5)
HF_screensaver
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
HP Boot Optimizer (Version: 1.0.2)
HP Deskjet Printer Preload (Version: 10.1.0)
HP Extended Capabilities 5.3 (Version: 5.3)
HP Help and Support 4.0 (Version: 4.00.0025)
HP Image Zone 4.8.6 (Version: 4.8.6)
HP Image Zone Express (Version: 1.5.1.29)
HP Image Zone for Media Center PC (Version: 1.02.001)
HP Image Zone Plus 4.8.6 (Version: 4.8.6)
HP Imaging Device Functions 5.3 (Version: 5.3)
HP Photosmart Cameras 4.5 (Version: 4.5)
HP PSC & OfficeJet 5.3.B
HP Software Update (Version: 3.0.5.001)
HP Solution Center & Imaging Support Tools 5.3 (Version: 5.3)
HP Tunes (Version: 2.0.0.0)
HPIZplus450 (Version: 48.2.6.0)
HPProductAssistant (Version: 53.0.13.000)
HpSdpAppCoreApp (Version: 3.00.0000)
HPSystemDiagnostics (Version: 1.6.0.0)
InstantShare (Version: 45.4.157.000)
Intel® Graphics Media Accelerator Driver
IntelliMover Data Transfer Demo
InterVideo WinDVD Player
InterVideo WinDVD Player (Version: 5.0-B11.776)
iTunes (Version: 10.5.1.42)
J2SE Runtime Environment 5.0 (Version: 1.5.0)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
KBD
Lexibox Deluxe from HP Media Center (remove only)
LS_HSI (Version: 1.4.27.1)
Malwarebytes Anti-Malware version 1.60.0.1800 (Version: 1.60.0.1800)
MapleStory
MarketResearch (Version: 53.0.13.000)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2572067)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Office XP Professional with FrontPage (Version: 10.0.4330.0)
Microsoft Plus! Dancer LE (Version: 1.1.0.3522)
Microsoft Plus! Digital Media Edition Installer (Version: 1.1.0.3500)
Microsoft Plus! Photo Story 2 LE (Version: 1.1.0.3463)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.04.0623)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
muvee autoProducer 4.0 (Version: 4.00.050)
muvee autoProducer unPlugged - HPD (Version: 1.0.000)
NewCopy (Version: 50.0.206.000)
Nexon Game Manager
Otto
Overball from HP Media Center (remove only)
Pando Media Booster (Version: 2.3.6.0)
PanoStandAlone (Version: 45.4.157.000)
PC-Doctor for Windows (Version: 1.06.005)
Phoenix Assault from HP Media Center (remove only)
PhotoGallery (Version: 45.4.157.000)
Photosmart 320,370,7400,8100,8400 Series (Version: 2.0)
Polar Bowler from HP Media Center (remove only)
Polar Golfer from HP Media Center (remove only)
PrintScreen (Version: 43.1.5.000)
ProductContext (Version: 50.0.206.000)
PS2
PSPrinters06 (Version: 1.00.0000)
Python 2.2 pywin32 extensions (build 203)
Python 2.2.3 (Version: 2.2.3)
QuickProjects (Version: 43.1.5.000)
QuickTime (Version: 7.71.80.42)
Readme (Version: 50.0.206.000)
RealPlayer
Remove Quicken New User Edition installer
Scan (Version: 5.2.0.0)
ScannerCopy (Version: 5.2.0.0)
Segoe UI (Version: 14.0.4327.805)
Shooting Stars Pool from HP Media Center (remove only)
SkinsHP1 (Version: 45.4.157.000)
Slyder from HP Media Center (remove only)
SolutionCenter (Version: 50.0.152.000)
Sonic Encoders (Version: 1.00)
Sonic Express Labeler (Version: 2.0.0)
Sonic MyDVD Plus (Version: 6.1.0)
Sonic RecordNow Audio (Version: 2.0.0)
Sonic RecordNow Copy (Version: 2.0.0)
Sonic RecordNow Data (Version: 2.0.0)
Sonic Update Manager (Version: 3.0.0)
SpySubtract
Status (Version: 53.0.13.000)
Super Granny from HP Media Center (remove only)
Tradewinds from HP Media Center (remove only)
TrayApp (Version: 53.0.13.000)
Unload (Version: 5.0.0)
Update Rollup 1 for Windows XP Media Center Edition 2005 with HDTV Support (KB873369)
Updates from HP
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 53.0.13.000)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Media Player 10 Hotfix [See KB889858 for more information]
Windows XP Media Center Edition 2005 KB888316
Windows XP Media Center Edition 2005 KB890629
Windows XP Media Center Edition 2005 KB895678
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Memory info: ===================================

Percentage of memory in use: 62%
Total physical RAM: 1015.29 MB
Available physical RAM: 379.87 MB
Total Pagefile: 2442.69 MB
Available Pagefile: 1798.89 MB
Total Virtual: 2047.88 MB
Available Virtual: 1968.21 MB

========================= Partitions: =====================================

1 Drive c: (HP_PAVILION) (Fixed) (Total:224.87 GB) (Free:167.73 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:8 GB) (Free:1.37 GB) FAT32

========================= Users: ========================================

User accounts for \\YOUR-55E5F9E3D2

Administrator Guest HelpAssistant
HP_Administrator SUPPORT_388945a0 SUPPORT_fddfa904


**** End of log ****

Edited by Fruit, 06 January 2012 - 07:08 PM.


#6 Fruit

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Posted 06 January 2012 - 07:19 PM

For some reasons SuperAntiSpyware has a popup: "Error reading setup data." when I run it after installation.

Trying the portable version atm.

Edited by Fruit, 06 January 2012 - 07:28 PM.


#7 TheShooter93

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Posted 06 January 2012 - 08:41 PM

Try running SAS in Safe Mode With Networking.

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#8 Fruit

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Posted 07 January 2012 - 12:13 AM

I just finished the SuperAntiSpyware scan, which took 4 hours. After I reboot the comp, I clicked View Scan Logs and nothing was there... (there was no Statistics/Logs tab in Preferences.)

#9 TheShooter93

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Posted 07 January 2012 - 03:53 AM

Move onto GMER for now.

--------------------------------------

As a side note, why do you think you have a keylogger?

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#10 Fruit

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Posted 07 January 2012 - 02:19 PM

As a side note, why do you think you have a keylogger?


I don't think I do, but as explained in my first post, it appears that I do according to the guide. So I want to make sure. What seems to be true?

__________________________________________

Here's the GMER log:

GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-01-07 14:14:30
Windows 5.1.2600 Service Pack 3 Harddisk0\DR0 -> \Device\Ide\IdeDeviceP1T0L0-17 WDC_WD2500JD-22HBC0 rev.08.02D08
Running: kl9ycz75.exe; Driver: C:\DOCUME~1\HP_ADM~1.YOU\LOCALS~1\Temp\kwwcypod.sys


---- System - GMER 1.0.15 ----

SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwOpenProcess [0xA9A12F3C]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateProcess [0xA9A12FE4]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwTerminateThread [0xA9A13080]
SSDT \SystemRoot\system32\DRIVERS\AVGIDSShim.Sys (IDS Application Activity Monitor Loader Driver./AVG Technologies CZ, s.r.o. ) ZwWriteVirtualMemory [0xA9A1311C]

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Pando Networks\Media Booster\PMB.exe[132] kernel32.dll!SetUnhandledExceptionFilter 7C84495D 5 Bytes [33, C0, C2, 04, 00] {XOR EAX, EAX; RET 0x4}

---- Devices - GMER 1.0.15 ----

AttachedDevice \FileSystem\Ntfs \Ntfs AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )
AttachedDevice \Driver\Tcpip \Device\Ip avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Tcp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\Udp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \Driver\Tcpip \Device\RawIp avgtdix.sys (AVG Network connection watcher/AVG Technologies CZ, s.r.o.)
AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)
AttachedDevice \FileSystem\Fastfat \Fat AVGIDSFilter.Sys (IDS Application Activity Monitor Filter Driver./AVG Technologies CZ, s.r.o. )

---- EOF - GMER 1.0.15 ----

#11 TheShooter93

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Posted 08 January 2012 - 12:33 AM

Following that guide doesn't confirm that you have a keylogger, but your system is infected according to that log from the ESET Online scanner.

Since SAS didn't run and your system shows sign of infection, I'm going to forward you to the Malware Removal Team.

-----------------------------------------------------------------------------------------------------

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#12 Fruit

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Posted 08 January 2012 - 03:52 PM

Thank you very much for your help.

I have created a new topic in Virus, Trojan, Spyware, and Malware Removal Logs: http://www.bleepingcomputer.com/forums/topic437005.html

Thanks again!

Edited by Fruit, 08 January 2012 - 03:52 PM.


#13 TheShooter93

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Posted 08 January 2012 - 03:53 PM

You're welcome.

Good luck! :thumbup2:

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#14 Fruit

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Posted 08 January 2012 - 04:23 PM

Oh, may I ask what kind of infection could it be?

#15 TheShooter93

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Posted 08 January 2012 - 04:24 PM

It looks like a trojan to me, but that's going off of the ESET scan.

The MRT will be able to give you a more definitive answer.

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