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ComboFix deleted some of my important files


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7 replies to this topic

#1 ton7io69

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Posted 06 January 2012 - 06:16 PM

I run ComboFix to get rid of the spyware, I got rid of it but in the process ComboFix deleted some of my files and placed them in Qoobox.
How can I get those files back?Its really important as I invested lots of time on working with these files, they are .xml type ones.
Also for finding them I used Pandora Recovery, I was able to recover these files with it but they were all 0KB.
Thank you for your time.

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#2 cryptodan

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Posted 06 January 2012 - 06:26 PM

First:

No one should be using ComboFix unless specifically instructed to do so by a Malware Removal Expert who can interpret the logs. It is a powerful tool intended by its creator to be "used under the guidance and supervision of an expert. Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again. When issues arise with new malware infections or other security tools conflicting with ComboFix, experts are aware of them and can advise users what should or should not be done while providing assistance. Those attempting to use ComboFix on their own do not have such information and are at risk when running the tool in an unsupervised environment. Please read the pinned topic ComboFix usage, Questions, Help? - Look here.

What specific issues are you having that requires using ComboFix?

Compliments of QuietMan7

Second:

Please follow the instructions in ==>Malware Removal and Log Section Preparation Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Most importantly please be patient till you get a reply to your topic.

#3 ton7io69

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Posted 06 January 2012 - 06:32 PM

Isnt there any step by step guide for bringing those files back, doesnt ComboFix run a backup of some sort?

#4 quietman7

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Posted 06 January 2012 - 07:06 PM

As part of its routine ComboFix creates a folder named Qoobox in C:\QooBox\Quarantine\ to keep files that have been removed by ComboFix. These files are copied and renamed by adding .vir at the end so they are are no longer a threat. The path to the removed file(s) in the C:\QooBox\Quarantine folder shows the location where it was removed from. In some case, ComboFix may remove a legitimate file for various reasons. To restore a file, just remove the .vir and copy it back to its original location.

Afterwards, please do NOT run ComboFix again unless asked to do so by a member of the Malware Removal Team. Why? This is because people should not be using ComboFix without proper supervision and guidance (see here).

Keep in mind that if you restore a file which appears legitimate but is in fact malicious, you will be restoring malware on your computer. If you do not feel comfortable restoring the files on your own or you were dealing with a serious infection, then you can ask for further assistance with disinfection and restoration of your removed files. However, we cannot do that in this forum.

Since you already ran ComboFix, please follow the instructions in the Preparation Guide For Requesting Help starting at Step 6. When you have done that, start a new topic and post the required logs to include your ComboFix log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts.
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#5 ton7io69

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Posted 06 January 2012 - 07:52 PM

Thank you for your reply.
Pandora recovery shows that the files are located at C:\Qoobox\Test, but theres not a folder there at all.
How can I access these files?

Please see here ---> Posted Image

Edited by ton7io69, 06 January 2012 - 07:52 PM.


#6 quietman7

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Posted 06 January 2012 - 09:52 PM

I'm not familiar with Panda Recovery so I don't know the process it uses for recovering files or what affect it may have had on the files which were in Qoobox. I suggest you follow the instructions for posting your log so it can be reviewed.
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#7 ton7io69

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Posted 07 January 2012 - 11:05 AM

Thank you, I made a new thread here --> http://www.bleepingcomputer.com/forums/topic436738.html with logs included.

#8 quietman7

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Posted 07 January 2012 - 11:08 AM

Now that your log is posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Response Team member...nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the member assisting you and could complicate the malware removal process or make things worst which would extend the time it takes to clean your computer.

From this point on the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take several days to get a response because the Malware Response Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have posted your log and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the Malware Response Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Response Team member is already assisting you and not open the thread to respond.

If HelpBot replies to your topic, please follow Step One so it will report your topic to the team members.

To avoid confusion, I am closing this topic until you are cleared by the Malware Response Team. If you still need assistance after your log has been reviewed and you have been cleared, please PM me or another moderator and we will re-open this topic.
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