Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Win 7 Home Security 2012 Virus


  • Please log in to reply
5 replies to this topic

#1 naya622

naya622

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:01:25 PM

Posted 06 January 2012 - 04:38 PM

Afternoon,

I tried to use the instructions at the following link http://www.bleepingcomputer.com/virus-removal/remove-win-7-home-security-2012 but I was unsuccessful in running the rkill and tdsskiller programs. I just kept getting the pop up that they were viruses.

Please advise me as to how I can proceed. I saved the files to a thumb drive as I am unable to do anything on my computer.

Thanks,

Janice

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:25 PM

Posted 06 January 2012 - 04:46 PM

Hello, try this first.

If needed use safe mode with Networking.

Download the FixTDSS.exe

Save the file to your Windows desktop.
Close all running programs.
If you are running Windows XP, turn off System Restore. How to turn off or turn on Windows XP System Restore
Double-click the FixTDSS.exe file to start the removal tool.
Click Start to begin the process, and then allow the tool to run.
Restart the computer when prompted by the tool.
After the computer has started, the tool will inform you of the state of infection (make sure to let me know what it said)
If you are running Windows XP, re-enable System Restore.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 naya622

naya622
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:01:25 PM

Posted 06 January 2012 - 04:52 PM

I saved this to my thumb drive and put it on my desktop. As soon as I tried to open it I got the pop up that it was a virus and I should activate Win 7 Home Security 2012.


Janice

#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,490 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:01:25 PM

Posted 06 January 2012 - 05:01 PM

OK< Run RKill first....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 naya622

naya622
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:01:25 PM

Posted 06 January 2012 - 05:19 PM

Same problem. I am unable to disable my McAfee software. As soon as I click on it to get to the console, I get the pop up that it is a virus.

Janice

#6 naya622

naya622
  • Topic Starter

  • Members
  • 30 posts
  • OFFLINE
  •  
  • Local time:01:25 PM

Posted 06 January 2012 - 06:35 PM

I was able to close the virus windows and I am running the Malwarebytes program now. Thanks.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users